First experience using own router and SIM card in France and we cannot thank Frazer enough for being so very patient with our continued pestering of him !!! Oldies with no idea and he was lovely - cal... See more
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Customer service 2nd to none! Every question answered succinctly and accurately then when Ruyal Mail failed to deliver on time Frazer organised replacements that arrived promptly. Then when EE messe... See more
Company replied
Just moved over to IQ mobile as they use EE and the signal / 4/5G coverage I’d been getting with Vodafone wasn’t great round here. Really good price on sim only deal and great support during t... See more
Company replied
I was with IQ mobile for years, never a problem and great people to deal with, highly recommended.
Company replied
Company details
Written by the company
We're a an independent provider focused on offering high levels of service and great value mobile phone services designed specifically for you and your family. Inclusive EU Roaming: No extra holiday charges, throttles or limits Personal Prompt Service Monthly Rolling Agreements Great 5G Coverage on the UK's fastest network with widest coverage. Unlimited UK Calls, Texts and Data with 4G (VoLTE) and Wifi Calling
Contact info
Unit 1.01, 2 Foundry Lane, Newark Works, BA2 3DZ, Bath, United Kingdom
- 01225588101
- help@helloiq.uk
- helloiq.co.uk
4.6
Excellent
82 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service via their whats app…
Excellent service via their whats app chat. I messaged to ask about how to purchase more data. I received an immediate and helpful response and within minutes, I was back online with my purchased data added immediately. Thank you!
The only reason I can’t award 5 stars as the website was quite difficult to navigate.
Great service on what’s app- thank you!
14 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the lovely review – and apologies it’s taken us so long to reply!
We’re really pleased our team got you topped up and back online so quickly. We also took feedback like yours about the website onboard, and customers can now manage their SIMs, check usage and purchase additional data through our improved self-service portal and mobile app.
Hopefully we’ve earned that missing fifth star now! 😊
Thanks again for choosing IQ Mobile.
The IQ Mobile Team
IQ mobile.
Joined May 23 & travelled abroad several times with great service. Easy to use & top up on the go. For trips in a year over 90 days then a 2nd SIM might be required. Love the simplicity & ease of use. Any questions answered promptly too!
14 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
It’s great to hear IQ Mobile has kept you connected across several trips and, particularly, that you’ve found the service simple and easy to manage while travelling.
Simple, flexible connectivity backed up by helpful support when you need it is exactly what we aim for. 😊
Thank you for sticking with us and for taking the time to share your experience!
The IQ Mobile Team
I have used this service over Europe…
I have used this service over Europe and works great and the customer service is excellent if you need any help . I would highly recommend anyone thinking of using mobile data while away to use iq mobile . Thanks
14 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the lovely review – and apologies it’s taken us so long to reply!
It’s fantastic to hear IQ Mobile kept you connected on your travels across Europe and that our team was there to help when needed.
We really appreciate the recommendation – thank you for choosing IQ Mobile and taking us along on your travels! 😊
The IQ Mobile Team
Fantastic service
Fantastic service, had an issue with payment, I contacted IQ via their WhatsApp number and they sorted out within 25 mins. So refreshing to have such quick helpful service from a phone provider.
13 August 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
We’re really pleased we could get the payment issue sorted so quickly. Fast, friendly and helpful support is exactly the experience we want to provide, so “refreshing” is a lovely compliment to receive. 😊
Thank you for choosing IQ Mobile and for taking the time to share your experience!
The IQ Mobile Team
Great product and company.
I’d never heard of IQ mobile before, but had a trip to Europe coming up so bought one of their IQ go sims and a mobile router to provide me with internet access. Fantastic product, does exactly what it says on the tin.
Would highly recommend. Support replied very quickly and easily resolved a technical issue I had during setup.
30 July 2024
Unprompted review
Reply from IQ Mobile Limited
30 Jul 2024
Great product and company.
I’d never heard of IQ mobile before, but had a trip to Europe coming up so bought one of their IQ go sims and a mobile router to provide me with internet access. Fantastic product, does exactly what it says on the tin.
Would highly recommend. Support replied very quickly and easily resolved a technical issue I had during setup.
Highly recommend IQ data sim
Highly recommend IQ data sim. Very impressed with IQ mobile using whilst in Spain & Portugal in motorhome no problems at all. Wish I knew about them earlier as have purchased data sims in past & have been a waste of money.
18 July 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
It’s brilliant to hear IQ Go kept you connected throughout your motorhome travels in Spain and Portugal without any problems.
“Wish I knew about them earlier” is a pretty great compliment! 😊 We’re just pleased you found us in the end.
Thank you for the recommendation and for choosing IQ Mobile!
The IQ Mobile Team
IQ Mobile have an excellent ethos of…
IQ Mobile has an excellent ethos of premium customer service and is willing to go the extra mile to help out. Frazer helped resolve a network issue (not wholly an IQ Mobile issue) where other customer support teams from the top networks failed to either understand the problem or be able to act upon it. A big thank you to IQ Mobile and Frazer for all the help getting it sorted!
26 July 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken me so long to reply!
This one means a lot, particularly as the issue wasn’t entirely within our control. Sometimes getting to the bottom of a network problem takes a bit of persistence, so I’m really pleased we managed to get everything resolved for you.
Going the extra mile and providing genuinely personal support is exactly the ethos we want at IQ Mobile.
Thank you again for the kind words and for putting your trust in us!
Frazer
IQ Mobile
Excellent company
Brilliant data sim, excellent customer service, especially Frazer who has sorted my sim out for me and answered all of my questions.Brilliant company, brilliant service.
10 July 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for such a brilliant review – and apologies it’s taken me so long to reply!
I’m really pleased I was able to get everything sorted and answer your questions along the way. Providing friendly, personal support has always been a big part of what we do at IQ Mobile, so your comments genuinely mean a lot.
“Brilliant company, brilliant service” – I’ll happily take that! 😄
Thank you again for choosing IQ Mobile.
Frazer
IQ Mobile
Great phone signal and good customer…
Great phone signal and good customer service. I did have a problem with an esim that didn't work. But the matter was soon rectified by just ordering a physical sim.
11 July 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the great review – and apologies it’s taken us so long to reply!
We’re really pleased to hear you had a good experience with both the signal and our customer service. It’s a shame the eSIM didn’t play ball, but great to hear our team got you sorted quickly with a physical SIM instead.
Thanks again for choosing IQ Mobile!
The IQ Mobile Team
Works perfectly
Fantastic company to deal with. No fair usage limit in europe. I purchased a 100Gb sim and used it in France and Spain and it worked perfectly to enable me to stream uk tv.
Any queries are answered promptly and with common sense.
9 July 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
It’s great to hear IQ Go worked perfectly for your travels through France and Spain and kept you connected for everything you needed along the way.
We especially appreciate your comments about our support – “promptly and with common sense” is exactly the kind of service we aim to provide! 😄
Thanks again for choosing IQ Mobile and taking the time to recommend us.
The IQ Mobile Team
Great company
Well where do I start I have used IQ Mobile Limited for the first time this year in UK and Holland work right out the box no issues.
The in July 24 after a long drive we arrive at a camping site for night and Internet was not working email IQ at 8pm and even though it was late got a response right away with suggestions of what the problem might be and how to fix it, it was late and I was tired so tried the next morning still failed connected again with IQ and Frazer who is very knowledgeable and he fixed it by talking me through it in no time
2 July 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken me so long to reply!
There’s nothing worse than arriving after a long drive and then discovering the internet isn’t playing ball! I’m really pleased we managed to get everything sorted the following morning and get you back online.
It’s great to hear IQ Mobile worked so well for you in both the UK and Holland too.
Thank you for your kind words about the support – they’re genuinely appreciated!
Frazer
IQ Mobile
Brilliant customer service and support
Brilliant customer service and support, particularly from Frazer, who was available constantly whilst I was having trouble connecting my Mifi router. The roaming service throughout France was brilliant, and frequently much stronger than the campsite wifi. Overall just excellent service. Don't go anywhere else!
5 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a brilliant review – thank you, and apologies it’s taken me so long to reply!
I’m really pleased we managed to get the MiFi behaving itself and that IQ Go kept you connected throughout France – especially when it was outperforming the campsite WiFi! 😄
Thank you for the kind words about the support too. “Don’t go anywhere else” is quite a recommendation, and one I’m very happy to take!
Thanks again for choosing IQ Mobile.
Frazer
IQ Mobile
Motorhome WiFi at its Best
We have a motorhome, with built in wifi. The IQ £20 / 100gb sim card is brilliant for this. We've just spent a month in Italy and could use the full 100gb without any cap.
When we ran out of data, we bought another £20 top up. Really easy to do and another 100gb without having to try and buy an Italian sim card.
Support contact via WhatsApp is easy to do, and pretty much all hours.
Such a fantastic product for motorhomes. I can't rate this company highly enough...
26 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us so long to reply!
A month touring Italy sounds like a pretty good way to put IQ Go through its paces! 🇮🇹 We’re delighted it kept your motorhome connected throughout the trip and that adding more data when you needed it was straightforward.
It’s also great to hear you found our WhatsApp support easy and helpful. Making connectivity while travelling as simple and stress-free as possible is exactly what IQ Go is all about.
Thank you for such an amazing recommendation and for choosing IQ Mobile!
The IQ Mobile Team
Mobile Internet whilst Caravanning
This company is fantastic. So so easy to deal with. Just drop them a message on whatsapp and you get a truly helpful personal response. That's if you even need to contact them.
If you are a caravanner or tenter or anyone that uses a mobile router when out and about, especially if its sporadically. IQGO is the product / sim for you. Small annual subscription to keep sim active but then you can top up as much or as little as you want, for just the times you need it. Can roam across Europe too. Powered by EE so speeds and coverage are great.
Literally nothing could be better!!!
26 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
“Literally nothing could be better” – we’re not sure we can improve on that! 😄
Thank you for such a fantastic review, and apologies it’s taken us so long to reply.
You’ve summed up exactly what we wanted IQ Go to be: flexible, straightforward and ideal for people who only need their mobile data at certain times of the year, with friendly, personal support there if you need us.
Thank you for the amazing recommendation and for choosing IQ Mobile!
The IQ Mobile Team
Because Brexit means there’s no Roaming
Because Brexit means there’s no longer any roaming on our iPhones and our mobile wifi router we needed a good solution for using data at a reasonable price during our motorhoming holiday trips around Europe. We go twice a year plus take other foreign holidays with family and friends too, now that we are retired.
IQ Mobile is tailor made for us so we bought the 100Gb package (+£20 for the SIM card set up), and used it successfully in the 8 countries we toured through in May and June.
Initially we had problems understanding how Settings needed to be changed, and how we could fix them to allow us to swap back the Sim on our return.
I got some very understanding expert help from IQ after screenshotting the unit’s pages and soon learnt much more about my unit’s ability.
I would like to have had IQ inform me of my progress through the 100 Gb for accuracy but my unit has a counter and I reckon I used every 100 Gb in the month which was brilliant. And I’m now using it on the Home Sim once again, until we go away again
21 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for such a detailed review – and apologies it’s taken us so long to reply!
Eight countries in one trip is certainly a good test of IQ Go, so it’s fantastic to hear it kept you connected throughout your travels.
We’re also really pleased our team could help you get to grips with the router settings – there’s often a surprising amount hidden away in those little boxes!
You also made a very fair point about being able to see your data usage. Since your review, we’ve introduced our mobile app and self-service portal, giving customers much better visibility and control over their SIMs and usage while travelling.
Thank you for choosing IQ Mobile, and we hope we’ve joined you on many more motorhome adventures since!
The IQ Mobile Team
Outstanding service from knowledgeable and helpful staff matched to a great product.
I bought a data only sim & 30GB for use in our motorhome, tried it on Anglesey, from experience a notoriously poor area for reception, and managed to watch some golf and a film without any buffering. Still had loads of data left. I bought a further 100GB for a very reasonable £20 just before we came over to Ile de Re in France a few days ago. BUT! I couldn't get the TP-Link router to work. it seemed to have forgotten all it's settings! I phoned IQ in desperation and spoke to a very knowledgeable and helpful guy called Frazer. He emailed me settings to try, no joy, I rang him again on their international line and we established that data roaming had been mysteriously greyed out. He walked me through settings he found at his end helped me find at mine. Tried to connect to internet and do a speed test... 129Mbps, that's the best I've ever experienced... even better than my broadband at home! Outstanding! I have no hesitation when giving this company and their friendly and helpful staff 5 stars. I say again Outstanding!!
19 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken me so long to reply!
I’m really pleased we managed to track down that mysterious roaming setting and get the router behaving itself. And 129Mbps once we got it working – I think we can safely call that a successful troubleshooting session! 😄
Thank you especially for your kind words about the support you received. Helping someone get back online when they’re away travelling is exactly why we try to make ourselves as accessible and helpful as possible.
I really appreciate the recommendation and the two “Outstandings” – thank you!
Frazer
IQ Mobile
Remember to turn roaming on your Router!
I purchased a sim to fit into a router so I could have stable WiFi whilst I was travelling in Spain. I set it up in UK before I left and it worked perfectly however, once in Spain it would not connect to the internet. I thought maybe it was signal strength but the same happened on the next site even though my phone was showing 4 bars and was connected to 4G. I WhatsApp’d IQ and they got back to immediately with a solution, I needed to turn roaming on the router. Once I did this - boom! I was in. Now working flawlessly, great job guys.
18 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the lovely review – and apologies that it’s taken us so long to say so!
Great to hear we managed to get you connected quickly. Router roaming settings are one of those little things that are obvious once you know where to look, but incredibly frustrating until you do!
“Boom! I was in” is exactly the result we like. 😄
We hope the SIM kept you connected throughout the rest of your travels in Spain, and thanks again for choosing IQ Mobile!
The IQ Mobile Team
Excellent service
Excellent service, had a slight problem connecting, Messaged via what's app and within minutes problem solved. Very quick response from the customer service team and very knowledgeable. Would definitely recommend if your looking for uncapped data usage abroad whilst in your Motorhome/Caravan.
18 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
It’s great to hear our team was able to quickly identify the connection issue and get you back online within minutes.
We’ve always wanted IQ Go to make staying connected while travelling in a motorhome or caravan as simple as possible, backed up by knowledgeable support when you need a hand.
Thank you for the recommendation and for choosing IQ Mobile!
The IQ Mobile Team
Wow this is what a sim is all about…
Wow this is what a sim is all about when traveling Europe easy to use excellent customer service from the word go
IQ sim sums it all up for motorhomer
We heading south of France now and IQ sim has worked seamlessly all the way down crossing different parts of the country with some amazing down load and up load speeds
7 June 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
What a fantastic review – thank you, and apologies it’s taken us so long to reply!
“Worked seamlessly all the way down” is exactly what we want to hear from someone travelling through Europe. It’s great to know IQ Go kept you connected throughout the journey and delivered some impressive speeds along the way too!
We hope the South of France was every bit as good as the journey there. ☀️
Thanks for choosing IQ Mobile and for the brilliant recommendation!
The IQ Mobile Team
Perfect package for touring. Very helpful staff.
On holiday in France with my mobile router and my former sim card company let me down. IQ were great, they had a package perfect for touring Europe in my caravan, and for a small extra charge agreed to send it out to France. The guy I bombarded with emails was patient, knowledgable and very helpful. I would definitely recommend them.
25 May 2024
Unprompted review
Reply from IQ Mobile Limited
Hi,
Thank you for the fantastic review – and apologies it’s taken us so long to reply!
Being left without connectivity while travelling is never fun, so we’re really pleased we could get a SIM out to you in France and get you back online.
And don’t worry about bombarding us with emails – helping customers get connected is what we’re here for! 😄
Thank you for the kind words and recommendation. We hope we’ve kept you connected on many more trips since!
The IQ Mobile Team
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