First experience using own router and SIM card in France and we cannot thank Frazer enough for being so very patient with our continued pestering of him !!! Oldies with no idea and he was lovely - cal... See more
Company replied
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Customer service 2nd to none! Every question answered succinctly and accurately then when Ruyal Mail failed to deliver on time Frazer organised replacements that arrived promptly. Then when EE messe... See more
Company replied
Just moved over to IQ mobile as they use EE and the signal / 4/5G coverage I’d been getting with Vodafone wasn’t great round here. Really good price on sim only deal and great support during t... See more
Company replied
I was with IQ mobile for years, never a problem and great people to deal with, highly recommended.
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Company details
Written by the company
We're a an independent provider focused on offering high levels of service and great value mobile phone services designed specifically for you and your family. Inclusive EU Roaming: No extra holiday charges, throttles or limits Personal Prompt Service Monthly Rolling Agreements Great 5G Coverage on the UK's fastest network with widest coverage. Unlimited UK Calls, Texts and Data with 4G (VoLTE) and Wifi Calling
Contact info
Unit 1.01, 2 Foundry Lane, Newark Works, BA2 3DZ, Bath, United Kingdom
- 01225588101
- help@helloiq.uk
- helloiq.co.uk
4.6
Excellent
82 reviews
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Average on most accounts
Coverage, being the same as EE, is OK. In bad weather I had the Internet coming to a halt on several occasions, which is strange as I didn't have this problem with a different provider I use simultaneously. The IT system managing the account could definitely be better. Trying to check how much data I've got left within my limit is impossible. After a clumsy process of logging into the account with some security codes sent via SMS (which is very unhelpful when using the sim in a router) and checking the data usage, I only get how much data I used divided into calendar months. That tells me nothing when it comes to how much I've got left within my billing period. Customer Service - my waiting time was 1-2 hours when contacting them via WhatsUp within limited office hours. So, I'd say a bit long wait, but they were helpful once we started talking.
11 April 2023
Unprompted review
Reply from IQ Mobile Limited
Hi,
Firstly, apologies for the very delayed response, and thank you for such detailed and constructive feedback.
A lot has changed since your review. We now have both a mobile app and improved self-service portal, giving customers much clearer visibility of their SIMs, data allowances and usage without the clumsy process you experienced.
Roaming and mobile data performance can vary by location, network conditions and congestion, but we appreciate how frustrating inconsistent connectivity can be.
We’re also pleased our team were helpful once you reached them, although we completely appreciate that a 1–2 hour wait wasn’t ideal.
Thanks again for the feedback – much of what you highlighted has helped shape the improvements we’ve made since.
The IQ Mobile Team
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