I've had a very seamless and positive experience with this business from the product quality, yielding some great results with their LED red light devices and have purchased their IPL device as well.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used the LED face mask 6 days a week for 10mins a day on mode 6 for the last 6 weeks. I was initially skeptical about whether it would make any differences, however, have noticed I no longer ge... See more
Company replied
I have been consistently using the LED Therapy Mask Plus since start of march so 6 months now and have had the best results. I've had really bad acne and scarring for a good 15+ years now so have trie... See more
Company replied
I have been using the LED Light Therapy Face Mask PLUS with Decolletage around 5 times a week for nearly a year now and loving the results! I use the Triple Radiance 635 nm, 854 and 465nm which has... See more
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Company details
Written by the company
At Hello Silky, we’re dedicated to helping you achieve professional salon-quality results right from the comfort of your home. Our innovative beauty devices, including our best-selling IPL and LED therapy masks, have been meticulously designed to deliver effective, long-lasting results for smoother skin, clearer complexion, and overall radiance. Backed by thousands of glowing customers, we take pride not only in the results our products deliver but also in providing outstanding customer support. We are here every step of the way to ensure you have an incredible experience. With a risk-free 90-day money-back guarantee, we are confident you’ll love the transformation you’ll see with Hello Silky products.
Contact info
Australia
- hello@hellosilky.com
- hellosilky.com
4.6
Excellent
95 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing products and service
Amazing products and service! I started with the LED Light Therapy Plus Mask which after the first week of use I noticed tightening of my skin and improvement of skin texture, then I purchased the Cleansing Brush! Wow these products work so well together and I am happy with the results so far. The cleansing brush has reduced my blackheads and my skin looks and feels so much healthier. It also preps my skin so I now get faster results when using my LED light therapy mask. I also love the fact that the cleansing brush is waterproof and i can use it daily in the shower. I can’t recommend these products enough!!! Thank you Hello Silky ♥️
9 June 2024
Unprompted review
Reply from Hello Silky
Thank you so much for your review and support Nicole! We are happy you've enjoyed all your products. If you require any assistance from our team, please do not hesitate to reach out!
A great company and product
My whole experience with the Hello Silky company was great my shipment was fast and the response time towards my questions or concerns were answered in what felt like seconds. I purchased my first ever IPL from them and it's been great little to no pain with fast working results. They do have a great selection of different products with reasonable prices all in all I would purchase again. Definitely recommend if you wanted to try at home IPL for the first time.
23 January 2024
Unprompted review
Reply from Hello Silky
Dear Mellisa,
Thank you so much for taking the time to share your experience. We appreciate your kind words about our product selection and reasonable prices. We're thrilled to have earned your recommendation, and we look forward to serving you again in the future.
Thank you again for choosing Hello Silky!
♡ Hello Silky IPL hair remover ♡
I've truly enjoyed my expierence with Hello Silky and I'm happy with the results so far. ALMOST painless and after only 2 sessions a week for 8 weeks, I can definitely see a difference. Especially when I compare bare skin areas to my leg hair by my tattoo. I let my hair grow out a tiny little bit before i start, so I can see the hairs burn and curl and know it's working.
19 January 2024
Unprompted review
Reply from Hello Silky
Hi Jess,
Thank you so much for sharing your experience with Hello Silky! We're thrilled to hear that you've found the process almost painless and are seeing noticeable results after eight weeks. Your feedback truly means a lot to us.
Lovely, well-priced products
I had tried in salon LED treatments before and loved them but given I live in a country town where access to the nearest salon that offers this service is about an hour drive, I felt the need to purchase my own. I compared several different products across different companies finally landing on Hello Silky.
I purchased the LED Therapy Mask Pro and not only was it a great price, but it's a really great product with so many different light settings. I feel so relaxed after a hectic day when I put this mask on which is an added benefit. I also have the cleansing brush and it is so great to give my face a lovely massage and actually seeing the dirt come out of my skin.
The customer service has also been really lovely. Highly recommend!
11 January 2024
Unprompted review
Reply from Hello Silky
Hi Amy, we are glad your experience has been this positive! Thank you so much for sharing! 🥰
Led light therapy mask
I started using a Led light therapy mask plus by Hello Silky about a year ago... I have been very pleased with my results. I have acne prone skin and since using this mask my break outs have reduced dramatically. It's very comfortable and easy to use and very relaxing... I look forward to my Led mask sessions! Just recently I contacted Hello Silky regarding another product and they were very helpful and quick to reply. Highly recommend Hello Silky!
13 December 2023
Unprompted review
Reply from Hello Silky
We are so glad to hear that Megan! Your review means the world to us! Thank you for sharing. 🥰
So far the product is great!
So far the product is great!! Need to keep using to see the full results. Thanks again to the Hello Silky team for sending me a replacement cable 🥰☺️
2 December 2023
Unprompted review
Reply from Hello Silky
You are most welcome! Thank you so much for sharing! 🥰
I have received purchase from Hello Silky
I have recently purchase from Hello Silky my item arrived early than expected, really happy with their customer service, I would highly recommend this company to anyone that wants to get laser product or any other beauty products😍
8 September 2023
Unprompted review
Hello silky is such a professional…
Hello silky is such a professional business I have been responding to each time I have sent an email I have been offered deals and gifts and treated like a star !! Thank you so much hello silky you guys rock
21 September 2023
Unprompted review
Reply from Hello Silky
Thank you so much for sharing your experience... We are so glad to hear that! ❤️
IPL Pro review
I have had the IPL Pro for 3 weeks and have already noticed such a difference in hair growth.
22 April 2023
Unprompted review
Reply from Hello Silky
Thank you for sharing Laksmi! We are glad to hear that you are seeing results this quickly. 💕
I just received my IPL device and while…
I just received my IPL device and while I was excited to use it, I found out the hard way it can not be used on tattoos (didn't read the warnings first which is my bad). Both my legs have tattoos on them so find it kinda pointless in continuing to use the device. It would be helpful if this was mentioned on the website for people like myself who are tattooed.
14 May 2022
Unprompted review
Reply from Hello Silky
Hi Christine,
Thank you for your feedback! We are sorry that IPL is not suitable for you! IPL should not be used on tattoos as stated on the product's FAQs page on our website and the device user manual.
If you have further enquires, please do not hesitate to contact us at hello@hellosilky.com or via our website live chat! :)
Very happy with my purchase
Very happy with my purchase. My mask has fined my lines and decreased my dark spots. 30 mins before bed is my time and it's worth the while. I have even fallen asleep with it on many times. Also customer service is top notch. Very prompt and friendly always. Another order is coming my way. If you are hesitant sont be.. I have been complementedany times since using. Very happy
4 April 2022
Unprompted review
Reply from Hello Silky
Thank you so much for your feedback Danielle! We are glad to hear that you are achieving great results with our products! We look forward to assisting you again in the near future!
Classic IPL handset!
I have noticed such a difference in my hair growth under my arms and there are also patches that are starting to not grow back! I am on my 8th week and seeing a good decrease, will continue to use and top up areas every now and then but amazing all round!
I also use this device on my bikini line and have again noticed such a difference!
Would recommend to anyone!
25 March 2022
Unprompted review
Reply from Hello Silky
Thank you for your feedback and support Zoe! We are glad to hear that!
Love my IPL PRO
Love my IPL PRO. Two months of regular use and my hair growth has reduced about 50%. Worth every penny.
10 March 2022
Unprompted review
Reply from Hello Silky
That's awesome to hear Marisa. Thank you for your support! :)
I've been using my led mask plus
I've been using my led mask for the last 3 weeks and I can say it's the best investment made in my skincare. The mask is made of silicone, so easy to use all over the body. Can not recommend Hello Silky enough!
9 March 2022
Unprompted review
Reply from Hello Silky
We are glad to hear that Chelsea. Thank you for your support!
Couldn’t be happier with my my…
Couldn’t be happier with my my purchase. I reached out to this company with many questions before buying and they were quick to respond on this live chat. Super helpful service.
I received my mask, IPL device and teeth whitening device surprisingly quickly. My skin is much better, my hair is about 40% gone, and my teeth look as if I had gone through an expensive whitening procedure at the dentist. Consistency is key when using these products.
5 December 2021
Unprompted review
Reply from Hello Silky
Hi Emily,
Thank you so much for sharing your experience! We are glad to hear that!
If you have any queries, please do not hesitate to reach out! :)
I have used my IPL PRO religiously for…
I have used my IPL PRO religiously for 4 weeks now. The website reviews says you will see a difference after 4 weeks. However, I find I am shaving my legs and other private areas more often now. I thought the hair would at least go abit finer, like the clinics.
I am really hoping i will see better results after 6-8 weeks, otherwise I will definitely be returning this.
Really thought my days of going into laser clinics were done.
3 December 2021
Unprompted review
Reply from Hello Silky
Hi Jean, thank you so much for your feedback. IPL does take some time to work. Four weeks is a little too soon for any form of at-home IPL hair removal. Some people may see reduction within this time, though this depends on many factors such as hair colour, skin type/tone, the area treated, etc. Can you please confirm your order number to verify your purchase? We hope to hear from you soon!
I’ve bought the IPL Laser Hair Removal…
I’ve bought the IPL Laser Hair Removal Handset PRO. I used it 5 times. I could not see any difference in in hair growth and thickness. Used in many areas as leg, armpit and groin. This is really frustrating, because I bought it to not use anymore the blade.
25 November 2021
Unprompted review
Reply from Hello Silky
RESPONSE UPDATE: Hi Maria, we still haven't heard back regarding your IPL device. We would love to learn more about how the device is being used and ensure you get the best possible results. We hope to get a response soon!
Hi Maria, thank you for your feedback. We are sorry to hear that you feel that way.
IPL is a process that requires quite a few sessions before hair reduction become visible. This is true for any form of long term hair removal.
Our records indicate that your parcel was delivered about five weeks ago, which is definitely a short time for IPL to be effective.
We have sent you an email with some questions about your hair type/colour, skin tone as well as the way the device is being used to ensure the handset is operated correctly and you get the best possible results.
We look forward to hearing back from you.
Game changer
I've been using my ipl machine for a few months and WOW! Game changer
It takes a few goes but my upper lip hair is nearly non visible!!
Highly recommend for us girls with hair in the wrong places
19 November 2021
Unprompted review
Reply from Hello Silky
Hi Amanda,
We are glad to hear that you are seeing these great results using our device!
Thank you so much for sharing your experience!
I love my led mask
I love my led mask. I've used it for 3 weeks now it has made a big difference on my skin. I'm 56 and I can see a reduction on fine lines and some other blemishes.
I live in QLD and delivery took less than two days. Very impressed.
10 November 2021
Unprompted review
Reply from Hello Silky
Hi Meghan,
We are so glad to hear that!
Thank you for sharing your experience.
Almost 2 weeks still no package
Did wait a long time for package but finally arrived 😃
8 November 2021
Reply from Hello Silky
Hi Hayley,
Thank you for your feedback. Your parcel was dispatched on the day your order was placed just over a week ago, and it's now in NZ waiting for delivery by NZ post. Your parcel is on time for delivery. Kindly contact the NZ Post using your tracking details for current delivery times in your area.
If you have any questions, do not hesitate to let us know.
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