helloworld.com.au Reviews 200

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Our consultant made an error in our flight bookings. She added the wrong flight date to the system when booking our final flight leg (Singapore to Brisbane). We observed this when reviewing the emaile... See more

Rated 5 out of 5 stars

We booked a trip to Africa with Kate from Hello World Surrey Hills for travel in June 2025. From start to finish everything was made easy for us and our trip was fantastic. We joined an Intrepid tour... See more

Rated 1 out of 5 stars

Booked a scandanavian tour with hello world Melton who they used Ben tours. Paid cash. Ben tours went under and I had to repay all accommodation and transfers. They will not refund me any extra cost t... See more

Rated 1 out of 5 stars

Do not do business with this group. They don't only rip off travellers but businesses also. How they got a contract with the Australian Government is beyond me. Federal Public Service staff booked out... See more

Company details

  1. Travel agent

About helloworld.com.au

Information provided by various external sources

To all our customers, we make five key promises that ensure we deliver great value and service, every time.

No Online Booking Fees – So you can go further with every booking

Book Together & Save – Combine your flight and hotel in the same booking and save

Hotel Price Promise – Sleep easy knowing that you are getting the best hotel rates

24/7 Customer Support – We’re here for you all day, every day

Trustworthy, Safe and Secure – Your details are always safe in our hands

Contact info

2.0

Poor

TrustScore 2 out of 5

200 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The Best Deal and Peace of Mind

The people at Helloworld ensured we got the best deals on flights and accommodation, and continued to provide assistance, guidance and advice. It is nice to know they are there if anything goes wrong.

29 August 2016
Unprompted review
Rated 4 out of 5 stars

Easy on line

Im a bit tech challenged.. booking on line was fast simple to follow and i was booked in no time. Email confirmation was very prompt

29 August 2016
Unprompted review
Rated 4 out of 5 stars

Baggage Allowance

I was confused when it seemed I had booked a flight without baggage but had picked a flight with baggage. I couldn't sort it out on the computer - just kept going round in circles, so had to ring for help to confirm that I had a baggage allowance..

29 August 2016
Unprompted review
Rated 5 out of 5 stars

This web site showed the true price, unlike the other major sites!

After trying expedia & WOTIF AND FINDING THE AIRFARES NOT ONLY HAD PLUS PLUS AT THE END BUT THEY ALSO CONTINUALLY SAID SORRY FOR TAKING SO LONG TO BOOK HERE IS THE NEW HIGHER PRICE WILL YOU ACCEPT, AFTER THIS HAPPENED REPEATEDLY I WENT TO hello WORLD AND THEY HONOURED THE INITIAL PRICE INDICATED!

hOORAY FOR hELLO wORLD

29 August 2016
Unprompted review
Rated 4 out of 5 stars

Madrid

I needed to get back to London from Madrid. The online service I had was efficient and painless. Thank you.

29 August 2016
Unprompted review
Rated 4 out of 5 stars

Easy to use when multiple destinations

I have used Helloworld on many occasions, generally it is very easy and prices are competitive with little to no problems. Only complaint's are
1: if you need to change flights fees are a lot more expensive than if booking directly with the airline,
2: I have not always received notification of time changes in the flights and 3: on one occasion I was given the wrong time on itinerary of the flight ( luckily I had arrived extra early at the airport to avoid stress when travelling with children and just made the flight)

29 August 2016
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Shelley, thanks for the feedback.

Rated 1 out of 5 stars

Bad experience.

Will never use Helloworld.com again. Booked a flight to sydney at $398. They took two payments of $398. Still waiting for funds to be put back into my account.

16 July 2016
Unprompted review

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