helloworld.com.au Reviews 200

TrustScore 2 out of 5

2.0

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See what reviewers are saying

Rated 1 out of 5 stars

Our consultant made an error in our flight bookings. She added the wrong flight date to the system when booking our final flight leg (Singapore to Brisbane). We observed this when reviewing the emaile... See more

Rated 5 out of 5 stars

We booked a trip to Africa with Kate from Hello World Surrey Hills for travel in June 2025. From start to finish everything was made easy for us and our trip was fantastic. We joined an Intrepid tour... See more

Rated 1 out of 5 stars

Booked a scandanavian tour with hello world Melton who they used Ben tours. Paid cash. Ben tours went under and I had to repay all accommodation and transfers. They will not refund me any extra cost t... See more

Rated 1 out of 5 stars

Do not do business with this group. They don't only rip off travellers but businesses also. How they got a contract with the Australian Government is beyond me. Federal Public Service staff booked out... See more

Company details

  1. Travel agent

About helloworld.com.au

Information provided by various external sources

To all our customers, we make five key promises that ensure we deliver great value and service, every time.

No Online Booking Fees – So you can go further with every booking

Book Together & Save – Combine your flight and hotel in the same booking and save

Hotel Price Promise – Sleep easy knowing that you are getting the best hotel rates

24/7 Customer Support – We’re here for you all day, every day

Trustworthy, Safe and Secure – Your details are always safe in our hands

Contact info

2.0

Poor

TrustScore 2 out of 5

200 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My "go to" for travel

I discovered Helloworld by a google search and its now become my go to for checking prices, availability and excellent options. Not only are they cheaper, but they're easy to use with all the options laid out easy to see. Very happy with my experience booking accommodation internationally!

29 October 2015
Unprompted review
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Reply from helloworld.com.au

Hi Damien and Brooke,

Thanks so much for the positive feeback.

Rated 1 out of 5 stars

2 wasted hours trying to pay for flights and a hotel....do not use them!

I wasted 2 and a half hours this morning trying to book flights and a hotel with Helloworld.
I initially tried to pay with 4 different credit cards online, all of which were free of debt. I then tried by calling them....yes, it was clearly a call centre I got who did not speak clearly so spent 1 hr getting all of the flights etc details correct. Finally contacted 1) American express...both my and my husbands card said error and 2) our different banks visa and mastercards. All up we must have tried about 20 times and each time even on the phone it would not process.
I called 1) AMEX and 2) the bank attached to the other 2 cards and both organizations said that it was not their end that was the problem but the merchant terminal.
I called Helloworld back with explicit instructions for them to call AMEX and resolve the issue.....NOT LUCK THERE I AM AFRAID.
Why a company like this does not have their terminal working correctly I do not know. Annoying as I will have to again spend time finding these flights as cannot go directly to the airline. But the most annoying part is that I have wasted so much time on it.
The purpose of buying travel online is supposed to be the ease of which it is achieved....NOT WITH HELLO WORLD!

29 October 2015
Unprompted review
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Reply from helloworld.com.au

H Pippa,
We appreciate all feedback and apologise for the helloworld.com.au experience today. Can we ask for your email address to contact you directly so as to investigate what happened ?

Kind Regards
Customer Support

Hi Pippa,

As we have not heard from you we are closing this incident.

Rated 5 out of 5 stars

Really good company

I asked for a refund from Helloworld for my flight from Cape Town to Melbourne. I was told it would take 7-10 business days but it only took two business days (not including the weekend it stretched over). I am so happy with this because I was relying on that money to book another flight home. So happy with Helloworld and would definitely book with them in the future!

28 October 2015
Unprompted review
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Reply from helloworld.com.au

Hi Julia,

We appreciate the feedback. Thank you

Rated 5 out of 5 stars

Too easy with hello world

Good price more to spend on holiday

28 October 2015
Unprompted review
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Reply from helloworld.com.au

Hi Georgina,

Thanks for the feeback !

Kind Regards
Customer Support

Rated 4 out of 5 stars

Cheap airfares with flexibilities that cater to your needs

I booked my flight ticket using Helloworld (for the first time) because it came up at the top of the list of my search results for cheap airfares to get to the destination. It enables you to customize your search to your preferred time(s) of travel on the day specified. In addition, you can narrow down your search according to the preferred airlines and the airport which you may want to depart from or arrive at. You will be pleased to see that one or more cheap airfares that appeal to you apply across multiple times of travel within the same day.

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Vivian,

Thanks so much for the feedback

Kind Regards
Customer Service

Rated 5 out of 5 stars

Very quick and easy!!

Booking was straight forward and easy to understand form and editing is very convenient if you make a mistake.

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Mika,
Thanks so much for the feedback.

kind regards
Customer Service

Rated 5 out of 5 stars

very happy customer

Would be great if the website was linked to Helloworld outlets.

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Trevor,
Thanks for the feedback.

kind regards
Customer Support

Rated 5 out of 5 stars

Easy online process

Was really easy to complete the bookings, and I've had great email confirmations sent to me to follow up on our booking. Great price, easy process, excellent follow up - what else do we need?

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Julie, Thank you for the feedback, much appreciated.

Customer Support

Rated 5 out of 5 stars

Competitive Quotes Upfront Comparisons

One the most annoying aspects of booking online are websites that are coy about prices. They will only reveal price of a single itinerary after a lengthy process, which must be repeated to access any other available options.
Hello world only requires dates and destinations. It is then much easier to select the most appropriate flight from the list of all the available options, neatly tabulated by airline.
Searches do not fall over or end with cryptic messages, which makes booking a breeze.
It is much easier to then compare flight times, stopovers and routes.

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Dolon,
Thank you for your feedback.

Regards
Customer Support

Rated 5 out of 5 stars

Great Service...

Consistently offers one of the cheapest prices... easy booking (with no hidden fees locked up in payment through credit/ debit cards)...

Even if it doesn't come up as the cheapest company, a quick comparison of actual price (including credit card fees) might prove otherwise...

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Thank you for your feedback, we appreciate your opinion.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Best Price - No Problems

Hello World had the best price for the flight I was after, so booked with them for the first time. Communications were good and I was kept informed and reminded of my trip. No problems at all and, based only on my experience, would have no hesitation in booking with them again.

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Jon, Thanks for your review

Rated 5 out of 5 stars

Flight booking experience

Using the Hello World website (October 2015) was really easy & generated exactly the flight itinerary that I wanted for a competitive price. I'm always a bit nervous when making a substantial Au$ payment to an unknown agency/firm over the internet, but I needn't have worried as the transaction to Hello World went through with no problems and at the price initially quoted. I have no hesitation in recommending Hello World to other potential on-line customers.

27 October 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Stephen, Thanks for your reply - we appreciate the feedback.

Rated 5 out of 5 stars

Winner

The booking process was very straightforward and efficient. I have no hesitation in recommending this company for your travel needs.

11 October 2015
Unprompted review
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Reply from helloworld.com.au

Hi Anne, thanks for your review.

Rated 4 out of 5 stars

Airline Booking

Quite straightforward, no problems...

4 October 2015
Unprompted review
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Reply from helloworld.com.au

Hi Paul - thanks for the review.

Rated 5 out of 5 stars

PNG hotel booking

Easy and hassle free

29 September 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Tony thanks for the review!

Rated 5 out of 5 stars

Simple process with the lowest fare.

Easy to navigate through the booking process. No credit card fees. Much easier than talking to the two travel agents who kept losing my booking.

29 September 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Lisa thank-you for your review. We always notify our customer's prior to purchase of any applicable payment card fees, in this instance there were none. Please let us know if we can do anything with regard to the lost bookings; assuming they were helloworld in-store agents.

Rated 5 out of 5 stars

Awesome

Awesome thank you very much

29 September 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Susanna, thanks for your review!

Rated 5 out of 5 stars

Quick, Easy, Works!

After using helloworld for personal travel, I switched to using it for business. The interface is INTELLIGENT and so easy to use, it works, its quick, and save heaps of frustration and time over other systems I've used.

27 September 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hello madeofthelightstuff.com. Thanks for your review, especially your comment advising that you are using us for both your personal and business travel.

Rated 5 out of 5 stars

Quick and Easy

My husband and I booked a Multi trip flight to Morocco and Spain it was very quick and very easy.

27 September 2015
Unprompted review
helloworld.com.au logo

Reply from helloworld.com.au

Hi Marie thank-you for yoru review.

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