Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
The broadband itself has been rock solid. I referred my neighbour to a broadband last year in January. I received an email saying that I would get a voucher. I have chased. this about three months ago... See more
Company replied
On 8th June 26 I called customer service for my Billing & my renewed contract. Advisor Mrs Hlengiwe Dawn Ngcobo attend the call. During the call she understand me. She explains me everything in d... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So hey broadband like to randomly block…
So hey broadband like to randomly block your VPN. We had it working for months then blocked. Raised ticket fixed within a few hours. Nice email to say it's fixed if any issues get in touch
This week same issue however this time the only way to fix it is to pay more for a static IP which I have done as we need to work. 5 days later we still can't login. Their support team have no updates and just keep escalating the issue but with no resolve.
Service not being provided but expect me to front the bill if I want to leave. We won't be able to pay any bill if we can't earn as lost a week's worth of pay so far because of this
10 July 2026
Unprompted review
The engineer Chris was amazing at his…
The engineer Chris bellott was amazing at his job. I’m online and with good speed.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Safa,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Hey! Broadband installer
Broadband installer, Chris Bellott, was incredibly helpful and explained everything. The work was finished neatly and without mess and to an high standard. Thank you Chris.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chris,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Leaving HeyBB expensive!
Despite being told that my final in voice was £16.44 to the end of my contract.
I now have an Invoice for £73.08 Billing post leaving. This is after returning hardware after the end of my contract.
It has been a nightmare leave them with being told that I was lying over previous conversations to end the contract. I was billed at double the agreed rate for a month also. although this was denied,
10 July 2026
Unprompted review
Yadwinder Singh
Yadwinder Singh
Excellent work done quick work done excellent behaviour
9 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Simran,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
We have setup our new internet…
We have setup our new internet connection by broadband. Mr chris bellot, who have done our network connection.he was very hard working and nice person.
8 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! R Kaur,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Resolved — Every few days this will be down
Every few days this will be down. When this is down during working hours, this is worst feeling.
————- Update—-
This was fixed after a call with customer service executive.
Thanks
8 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Dharm,
Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced intermittent service interruptions. We appreciate how disruptive this can be, particularly when you're relying on your broadband to work from home.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to identify your account or investigate the cause of the issues you've described. This means we're unable to provide a more detailed, account-specific response.
We would welcome the opportunity to investigate these intermittent outages and work towards improving your experience. Please contact us at info@heyb.co.uk, quoting your review and including your account number or full service address, and a member of our Technical Support team will be happy to assist.
We're committed to delivering the reliable service our customers expect and hope you'll give us the opportunity to turn your 3-star experience into a 5-star one.
All the best,
Khushi
H!B
Will give you horrible latency, with nothing you can do about it. POOR SERVICE.
I should've listened to the other reviews stating how horrible this company is, especially their customer service and aftercare. They will be very happy to set you up and take your money, but will provide you with poor internet and 0 support.
I am a customer on their "top tier" 900/900 package, the most expensive plan they offer, and for over 5 weeks I have had terrible ping because my traffic is being routed through Brazil, Singapore and the United States to reach a UK server. A UK customer, being routed halfway around the world by a UK ISP. We're off to a good start.
The customer support is disgusting. Every contact results in the same scripted apology and a promise that it has been escalated and that "you will hear a response as soon as possible from the senior technical team", promising a maximum 2 days wait time. Those 2 days pass, nothing changes, and its radio silence until you chase them up via live chat again. I even intentionally left it for a week to see if they would say something, but absolutely nothing from their end.
Chase it up, and the cycle starts again from scratch, with the same rehearsed script lines "We're sorry about this, we've escalated it and we'll give you a response when the senior team investigates it" (Hint: A response will never arrive). I've had high ping for over a month now, shown them the diagnostics and the routing issues and they still act clueless.
Over a month later, their engineering team finally concludes their investigation and states it is outside their control and suggesting I contact server providers, when its on their own infrastructure. What a joke.
If you value your time, your sanity, or a connection that actually works the way you are paying for, PLEASE look elsewhere. I am now taking this to the Communications Ombudsman, which tells you everything you need to know about this company.
AVOID!
6 July 2026
Unprompted review
Pedro was efficient and really friendly…
Pedro was efficient and really friendly - wifi has been working with no issues since his installation.
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Abi,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Technical issues with landline following equipment change...
Technical issues with broadband required engineer visit. This involved renewing fibre connection and connector and also a change of the modem and router. When the landline re-connected subsequently I found that we had a repeat of an issue dealing with any number that connected to a switchboard offering a 'menu' for different departments. I called HeyB and was put through to Daniel H in 'tech support'. He was very helpful, patient and professional, analysing and dealing with the issue via two or three calls, a home-test and then remote adjustment of our new router, finally waiting on a mobile call while I rechecked that the landline then functioned correctly. Took a while - but very happy with the outcome.
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Peter,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Daniel from support team give me a…
Daniel from support team give me a great advice and smoothly solve my problem.
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mr Stachowski,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott
Chris Bellott, done amazing job with connecting us to Hey Broadband ! Very kind, polite, friendly, good knowledge in what he is doing. Got job done very fast and very neatly. I would highly recommend this lovely engineer! Thank you very much Chris !
Gunita
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gunita,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Amazed at how quick my request was actioned
Amazed at how quick my request to use my own router was actioned, put into bridge mode and instructions emailed within minutes. Very happy with service.
6 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Carol,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Gurjant,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Mr Chris bellot have done the new…
Mr Chris bellot have done the new waifai at our house. I’m very pleased with him that he don a good job.
Thanks
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Shahbaz,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
No phone line since midday
No phone line since midday. It's now 7pm and our number has still not ported over from SKY. I have no way of contacting the emergency servicesand am concerned about this. Hey!B tell me it should be ported by the "end of the day" whatever that means.
6 July 2026
Unprompted review
Hey!Broadband really care about keeping…
Hey!Broadband really care about keeping you connected. Majority of the time we have not had any trouble; but on those few occasions we have, Hey!Broadband have got it fixed and up and running again in not too long at all. I think when our fiber cable got broke it took a few days for an engineer to be available but we was bake up and running in under a week. They are the best company I have ever had fiber with and at a very good price also, which helps keep the budget in check.
29 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kirsty,
Thank you for taking the time to leave us such a thoughtful review.
We're delighted to hear that you've had a positive experience with Hey!Broadband and that, on the occasions you've needed us, our teams have been able to restore your service as quickly as possible. We understand how important it is to stay connected, so it's great to know you felt supported throughout.
It's also fantastic to hear that you value both the performance of your broadband and the great value it offers. Comments like yours mean a great deal to the whole team.
Whilst we're grateful for your 4-star rating, we're committed to delivering the 5-star experience we strive for. We hope that, by continuing to provide reliable service and excellent support, you'll consider updating your review and rating in the future.
Thank you again for choosing Hey!Broadband.
Best wishes
Khushi
H!B
Resolved my issue through WhatsApp
I was able to resolve my billing issue over WhatsApp - Sandile Mhlanga helped me. My situation was a little convoluted but they understood what I needed and were able to sort out what I needed. I'm very pleased at how easy and efficient the service is.
6 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Friendly and efficient service
Chris Bellott was very friendly, knowledgeable and efficient.
Explained everything really well and set everything up - working perfectly. Thanks again!
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
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