Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
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Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
The worker Mr C. Bellott actually replaced an ugly black wire( which previous worker left ) to a better one and I was pleased
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Billed more than agreed
I keep getting a bill for my broadband that is higher than what I agreed and each time I need to raise a complaint! This year it has happened twice and it’s only June! They need to have better processes in place to ensure customers are not getting charged more than what was agreed
4 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Jodie,
Thank you for your review.
Following a more detailed investigation into your account, we would like to clarify our previous response.
At the time of our original reply, the information available indicated that the increase in your bill was due to a promotional discount ending. However, after a full investigation by our Billing Team, it was established that the charges in question were actually the result of a system error. We apologise for the confusion caused.
We appreciate your frustration at having had to raise billing concerns on more than one occasion. Whilst our original response was based on the information available at the time, subsequent investigations allowed us to identify and correct the underlying issue.
As discussed directly with you, your account has now been reviewed in full and will continue to be monitored closely by our Billing Team to ensure that future charges are accurate.
We take billing accuracy extremely seriously and appreciate you bringing this matter to our attention.
All the best,
Khushi
H!B
Harassed on our own doorstep
Someone showed up to try and sell us broadband and wouldn't take no for an answer. It felt rude to shut the door in his face because it is his job to go around but he would not take the hint that we didn't want to buy anything. On principle I will never be using this company
Update: they continued to send my partner emails to sign up, and called him no less than 5 times this morning to harass him to make him sign a contract. We told them to go away and they won't
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Rachel,
We're sorry to hear that your experience left you with this impression.
Our sales representatives are expected to act professionally, respectfully and to leave immediately if a customer indicates they are not interested. The experience you've described is not in line with the standards we expect from anyone representing Hey!Broadband.
Following your review, we requested further information so that we could identify the representative involved and investigate the matter thoroughly. Unfortunately, we did not receive a response, which means we have been unable to carry out a full investigation or take any appropriate action.
We're also sorry to hear about your concerns regarding follow-up calls and emails. If you would still be willing to assist, please contact us at info@heyb.co.uk with your address or any details that may help us identify the sales representative. We take feedback of this nature seriously and would welcome the opportunity to investigate further.
All the best,
Khushi
H!B
The Fiber internet works well
The Fiber internet works well. It has had no outages in recent months, and the system behaves itself well.
The service help line is excellent.
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chris
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
…very Good customer service
On 8th June 26 I called customer service for my Billing & my renewed contract. Advisor
Mrs Hlengiwe Dawn Ngcobo attend the call. During the call she understand me. She explains me everything in details. She was very knowledgeable & professional in her job. Her role is very important to build trust in
Hey Broadband.
Thank you very much
Mrs. Dawn for your help
Your help is much appreciated.
8 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Vinukant,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
The broadband is very good and reliable…
The broadband is very good and reliable - no problems at all. Also contact with them is good and they are very helpful. Overall a great company :-)
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Paul,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Very good service with chris bellott
Very good service with chris bellott
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Guljit,
Many thanks for taking the time for leaving us a review. We are so over the moon to hear you had an excellent experience getting happily connected with our installer!
We would be so grateful if you dropped us a follow on Instagram: @heybroadband - it is a great way to stay happily connected with us!
Best wishes,
Khushi
H!B
best descision made
best descision made - super fast, reliable and great wifi!
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dan,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Outstanding tech support
Denis is an outstanding member of your technical support team who persisted with a problem for a week until the problem was resolved
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! John,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
I signed up for Hey
I signed up for Hey! Broadband expecting a reliable connection, but the actual experience has been incredibly disappointing. I live in a small flat, and the Wi-Fi signal completely drops out in my living room. It has been a dead zone since day one.
When I reached out to customer service, their only solution was to try and upsell me on "Mesh Wi-Fi pods" for an extra £10 a month on a mandatory 12-month contract. I find it completely unacceptable to be charged extra just to get a basic wireless signal to travel a few meters into the next room. Other major providers like Sky resolve coverage issues by providing necessary equipment free of charge.
When technical support finally tried a remote "fix," they just forced my router onto the 2.4GHz band. Anyone living in a block of flats knows this just leads to slow, heavily interfered speeds—and it completely failed to fix the dead zone anyway.
To top it all off, the customer service team clearly relies on lazy, copy-and-pasted scripts. In their last email, they didn't even bother to check my account details properly and addressed me by the completely wrong name.
Instead of actually resolving the hardware issue, they have now told me to contact their cancellations department. If you want a provider that actually delivers reliable whole-home coverage and cares about customer service, look elsewhere.
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Shakir,
We're sorry to hear that your initial Wi-Fi experience did not meet your expectations.
Having reviewed your account, we can see that our Technical Support team carried out troubleshooting, including changes to your Wi-Fi configuration, in an effort to improve coverage within your property. When those measures did not fully resolve the issue, alternative solutions were discussed.
We would like to clarify that Wi-Fi coverage and broadband speed are two different things. Whilst we deliver broadband to the property, Wi-Fi performance within the home can be influenced by factors such as property layout, construction materials, device capability and environmental interference. Where additional equipment is required to extend Wi-Fi coverage, this is not provided free of charge.
We also acknowledge your comments regarding communication and apologise if any correspondence contained incorrect personal details.
Most importantly, we're pleased that a solution has now been agreed and accepted, with an engineer scheduled to attend and install the equipment required to improve coverage throughout your home.
We hope this resolves the concerns raised and allows you to enjoy the service as intended. We hope you will consider updating your review .
All the best,
Khushi
H!B
Worst service ever
Whilst the actual fibre service is great. When they have an issue the service is absolutely terrible. The worst customer service team I have ever dealt with (and I’ve worked in the industry for over 20 years). A couple of months back I had 3 live complaints at the same time. None dealt with properly and 1 which was cut & dry closed in their favour. The others I only got sorted when I raised to governing bodies for support. I will be leaving them as soon as I can and wouldn’t recommend them to anyone. Only giving 2 stars instead of 1 due to the fibre service being good when it’s working.
Have reduced to 1 star as they asked for more information and specific details of my complaints. How’s about they actually do some of the work and look at their own files for once. Unbelievable.
1 June 2026
Unprompted review
Reply from Hey!Broadband
Dear Matthew,
We sincerely apologise for any inconvenience and frustration caused.
We also asked for further information via Trustpilot, as we’re unable to locate account details from a Trustpilot profile name alone. This is for security reasons and to ensure we provide an accurate and detailed response to the correct account. Without these details, we’re unable to investigate or progress the issue.
We can see that your initial complaint was closed due to no response received at the time. Regarding your second complaint, we were unable to find any record of the claim on our system, and therefore could not progress or apply any adjustment without supporting information.
When we request additional details, it is simply to ensure we fully understand the issue and avoid any discrepancies, so we can investigate and resolve matters fairly and accurately. Where valid claims are supported by the correct information, we always aim to apply the appropriate credit, and we can see that credits have been issued where applicable.
We’re sorry to hear you felt the need to reduce your rating based on this, as we would always prefer to resolve concerns directly and fully once we have the necessary details.
We are continuously working to improve our service based on customer feedback and we hope we can turn your experience around in the future.
All the best,
Khushi
H!B
Dishonest with their sales and billing
Dishonest with their sales and billing. Sold at one price, neglecting to say that the price will increase after 2 months. Also, after the annual increase was applied, they back dated the increase to the 2 months prior to the supposed date of the increase.
1 May 2026
Unprompted review
Reply from Hey!Broadband
Hi Colin,
Thanks for your feedback and I’m sorry to hear about the billing concerns you’ve raised.
We’re not able to see any evidence of intentional misrepresentation of pricing or backdating charges without reviewing your account in detail, but I understand why this would feel unacceptable if that’s how it appeared from your side. This is exactly the kind of issue that needs a proper billing investigation rather than back-and-forth assumptions.
We did try to reach out via Trustpilot for more details so we could look into this properly, but didn’t hear back, so we haven’t been able to review your case.
If you’d like this escalated, please email info@heyb.co.uk referencing this review.
All the best,
Khushi
H!B
My Broadband often drops for no reason
My Broadband often drops for no reason. I have to reboot perhaps once a month. The main positive about Hey Broadband is their helpful customer service team
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Amanda,
Thank you for taking the time to leave a review.
We're pleased to hear that you've had positive experiences with our Customer Service team and found them helpful when assistance has been needed.
We're sorry to hear that you've experienced occasional connection drops requiring a reboot. Whilst this isn't something that has been reported to our Technical Support team previously, we take feedback like this seriously. Following your review, we proactively raised the matter with our Technical Support team, who have since made contact and are currently investigating the issue with you.
We appreciate you bringing this to our attention and look forward to working with you to ensure you're getting the reliable service you expect from Hey!Broadband. We hope oyo will give us the opportunity to turn this around to the 5 star experience we strive to deliver!
Best wishes,
Khushi
H!B
Reliable connection most of the time…
Reliable connection most of the time and decent speeds, far better than our previous provider.
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gemma,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Qumar,
Many thanks for taking the time to leave us a review.
We are glad to hear your appreciate our service here at Hey!Broadband. We would however, love to hear about where we fell short of delivering at the 5 star service we strive for. Please give us the opportunity to redeem ourselves. We would like to hear from you at info@heyb.co.uk, reference this review with your concern and one of our friendly team will be glad to help.
Upon resolving your issue, we would be grateful if you considered updating your review.
Best wishes,
Khushi
H!B
The download is good most days but up…
The download is good most days but up load is around 60% to 70% tops , it's hard to play my Xbox at night but it's ok till to round 4 pm ok thanks
13 May 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ricky,
Many thanks for taking the time to leave us a 5 star review. Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
You can connect with our team to discuss these upload and download speeds but to receive the maximum effect, is only with a wired connection so please reference this review and one of our friendly team will be happy to help.
Best wishes,
Khushi
H!B
Constantly getting packets dropped so…
Constantly getting packets dropped so cannot stream TV shows without interruption. Tested on two different TVs with network cables attached directly to the router (only used one device at a time using the internet) Very poor service. Will collect data and present it to terminate contract. It's that bad.
8 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Ralph,
Thanks for your feedback, and I’m sorry to hear you’re experiencing packet loss and interruptions to streaming.
We’ve also tried reaching out via Trustpilot to get a few more details so we could investigate your setup properly, but we didn’t hear back, so we haven’t been able to review your case.
If you’d like us to look into this and help resolve it, please email info@heyb.co.uk referencing this review and we’ll escalate it for you.
All the best,
Khushi
H!B
Robin Bastards
They hold you in contract even when you move house and they can’t supply the service at the new property, set of Robin bastards
18 April 2026
Unprompted review
Reply from Hey!Broadband
Hi Tim,
We're sorry to read your review.
We appreciate that moving home to an area outside of our network can be frustrating. However, where a customer is still within their minimum contract term, Early Termination Fees apply if the service is cancelled before the end of that agreed term, regardless of the reason for cancellation.
These charges are not applied arbitrarily and are clearly set out within the terms and conditions accepted at the point of sale. Also, these are always available through our website to review after the point of sign up .
Whilst we understand that this may not have been the outcome you had hoped for, we do not feel that the language used in your review is either fair or constructive. We always welcome customer feedback, but ask that it is shared respectfully.
We appreciate your feedback and feel it is important to provide this context for prospective customers reading your review.
All the best,
Khushi
H!B
Very disappointed with this company
Very disappointed with this company. I am yet to use their broadband service so I can’t comment on the quality of their internet provision. However, I feel it’s important to comment on how I feel I was conned into signing up with Hey Broadband and very let down by their customer service.
I was mis sold their internet services by two door salesmen who I repeatedly told I was already contracted with a different provider. They assured me many times that I wouldn’t be charged until my contract with my (still) current provider had ended. The engineer has since fitted a new internet line, making a hole in the front of my house for the cables. After contacting their customer services (which isn’t in the UK) many times, they took no responsibility for the mis selling of their broadband and only offered to cancel the subscription early with no charge, leaving the hole in the front of my house.
As I didn’t want this eye sore, I decided to suck it up and just pay for two different broadband providers until I can cancel my existing contract.
Don’t fall for what I fell for.
31 October 2025
Unprompted review
Reply from Hey!Broadband
Hi Jon,
Thanks for your feedback and I’m sorry to hear about how this has been handled.
To be clear, if a customer feels they’ve been mis-sold a service, that needs to be properly investigated and not dismissed - and any installation work (including external drilling) should never be left as a “you’ll have to deal with it” situation without support.
We did try to reach out via Trustpilot for more details so we could review what happened in your case, but didn’t hear back, so we haven’t been able to investigate this properly.
Please email info@heyb.co.uk referencing this review so we can escalate this and look into both the sales process and installation concerns.
All the best,
Khushi
H!B
Worst customer service ever
Worst customer service ever, won’t ever recommend them !
1 May 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thanks for your feedback, and I’m sorry to hear you feel this way.
We take customer service concerns seriously, but we can’t investigate what went wrong without more detail. We did try to reach out via Trustpilot for further information, but didn’t hear back.
If you’d like us to look into this properly, please email info@heyb.co.uk referencing this review.
All the best,
Khushi
H!B
Generally good but with a 48 hour…
Generally good but with a 48 hour outage recently there has been no mention of compensation. Communication updates about situation were ok but nothing for the inconvenience
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Bryan,
Thanks for your feedback and I’m sorry about the recent 48-hour outage.
While it’s good to hear communication during the incident was okay, we understand your point that customers expect clarity on compensation as well, especially after extended downtime. That’s something we do review on a case-by-case basis depending on the cause and impact.
We did try to reach out via Trustpilot for more details so we could look into your account specifically, but didn’t hear back, so we haven’t been able to review this case.
If you’d like us to pick this up, please email info@heyb.co.uk referencing this review.
Best wishes,
Khushi
H!B
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