Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
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Review summary
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Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
The worker Mr C. Bellott actually replaced an ugly black wire( which previous worker left ) to a better one and I was pleased
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Hey!Broadband - the best yet!!
I have had broadband from BT, Virgin, and a couple of other providers, but none could beat Hey! Broadband!
It is rock-solid, reliable, and totally dependable !
The only time I had an issue was when a fox chewed through my fibre-optic cable, where a small loop was visible and accessible, between where the cable came out of the pipe, and was pinned to the brick wall!
The Hey!Broadband service team, initially incredulous of my claim, were quick to initiate a repair, once they saw the pictures, so my down time was minimal.
This has been the only problem I have had with my internet connection - and I cannot really blame Hey!Broadband for this issue!
Otherwise, my connection has been rock-solid, and totally reliable, with consistently high upload and download speeds.
I can honestly and wholeheartedly recommend Hey!Broadband internet on every count - Excellent installation, rock-solid and 100% reliable fast connection speeds as advertised, and all at a very good price!
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dave,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Reliable Speed, Access & Cost
Reliable Speed, Access and cost.
No hesitarion in recommending
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Barry,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Great value and customer service
Great value and customer service. Installation was a breeze, on the very rare occasions I've had to contact Hey! they've been excellent.
Broadband speed has been superb and very few outages.
Can highly recommend!
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! John,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Not happy
Not happy about the service,signals are dropping every day plus they have already put up the price after 6 months.
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Shaheen,
Thank you for your feedback.
We're sorry to hear that you've experienced intermittent Wi-Fi issues and that you feel disappointed with the recent price increase.
Following your review, our Technical Support team investigated the concerns raised and reached out to discuss possible solutions to improve your in-home Wi-Fi experience. We understand that the proposed solution was not something you wished to proceed with, but we'd like to reassure you that our teams remain available should you wish to explore alternative options in the future.
With regards to pricing, any promotional rates and subsequent price changes are outlined within the terms agreed at sign-up. We appreciate that price increases are never welcome, but we aim to be as transparent as possible regarding charges throughout the customer journey.
We'd still welcome the opportunity to help improve your experience, so please don't hesitate to contact us should you wish to discuss the matter further.
All the best,
Khushi
H!B
Poor fitting of fibre cable is now…
Poor fitting of fibre cable is now hanging low from the telegraph pole to my property …. This was reported and pictures sent as requested on the 17th of May.
Had a reply saying it had been escalated to the relevant team for review……. Still waiting for it to be resolved as nothing has happened, the date now is 9th Of June.
Does it need to completely come attached and lose connection before any action is taken ??
Hey! broadband had an engineer arrive at my property today and proceeded to correct the problem with the low hanging cable.
The engineer was very polite and rectified the issue.
Well done Hey! Broadband. Thank you.
17 May 2026
Unprompted review
Reply from Hey!Broadband
Hey! Barry,
Thanks for the update and for taking the time to revise your review.
We’re really pleased to hear the issue was ultimately resolved and that the engineer was able to attend, fix the low-hanging cable, and leave things in a good place. We also appreciate your patience while it was being escalated.
Thanks again for sticking with it and for sharing the final outcome.
Best wishes,
Khushi
H!B
Excellent customer service …
In April 2026 I needed repairs after a scaffolding accident dislodged the cable - repairs quickly arranged, and had my indoor equipment updated at the same time, all free of charge. 5th June 2026 had a phone call advising my contract had expired and was told I could renew it, with exactly the same specifications at a £14.00 monthly REDUCTION in payments. Advance notice of maintenance/upgrade updates, always scheduled for very early am. (eg 2am) Has worked perfectly for several years since initial installation
5 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Steve
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Waseem,
Thank you for taking the time to leave us a review. Nothing makes us happier than a happy customer!! We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
just renewed with Hey for another 2…
just renewed with Hey for another 2 years. decent renewal price with a reasonable annual increase from next April.
small issue with the first bill - email them and got a reply and bill credit within a few days.
2 February 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lasantha,
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! Woohoo, another term of lag-free full, fast and reliable broadband. Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
Big mix up at first when the engineer…
Big mix up at first when the engineer never turned up. I negotiated a first 12 month free deal as result. There's been no problems since and I find the service fast and reliable. I'd recommend them to others.
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Daniel,
Many thanks for taking the time to leave us a 5 star review. We are sorry for the initial mix up but I am glad to hear you gave us a chance! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Good speeds on full fibre to the premises
Good speeds on full fibre to the premises at a good price where other companies claim they could not provide full fibre and if they did provide any sort of fibre far slower guaranteed speed and a higher price.
Only grumbles were a couple of times speed's dropped for no reason until resolved by support and the high increase in the end of contract renewal price although this did get reduced after a complaint.
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Karl,
Thanks for your feedback and for highlighting both the positives and the areas where we could have done better.
We're delighted to hear you've been enjoying fast full fibre speeds and good value, particularly where other providers weren't able to offer the same level of service. That said, we appreciate your comments regarding the speed drops and your renewal experience. While we're pleased our team was able to resolve the issues and review the renewal pricing, we understand the frustration they caused.
We'd love the opportunity to fully redeem ourselves and deliver the 5-star experience we strive for with every customer. Thank you for taking the time to share your experience and help us improve.
Best wishes,
Khushi
H!B
Bad engineer experience.
In my experience Hey Broadband operate an excellent broadband service but their customer service leaves a lot to be desired
I had a problem with a cut wire which required an engineer visit. This was scheduled and the engineers arrived on time. They looked very unprofessional and disorganised and carried their tools in a supermarket plastic carrier bag. They were very messy but repaired the cut wire satisfactorily and the broadband was and is working fine.
The problem was that a ring chime device was plugged in next to the router. It was there when they arrived and not there when they departed. I reported this to Customer Services and after a long delay they reported to me that after an “internal review “ they would not take any responsibility for the missing item. They then charged me £120 for the 10 minute repair and I had to bare the cost of replacing the ring chime device. Not a happy customer.
3 April 2026
Unprompted review
Reply from Hey!Broadband
Hi Mike,
Thank you for taking the time to leave a review.
We're pleased to hear that you have found the broadband service itself to be excellent and that the fault affecting your service was resolved successfully.
However, we're sorry to learn that your experience with the engineer visit and subsequent customer service interactions left you disappointed. We appreciate that the appearance and conduct of engineers attending customers' homes is important and we regret that the visit did not meet your expectations.
Having reviewed the account, we can confirm that the engineer advised that the damage to the cable was deemed to be accidental physical damage, which is why the charge for the repair was applied. Customers are advised of potential charges before such visits take place.
With regards to the missing Ring Chime device, an internal investigation was carried out, including discussions with the contractor involved. Unfortunately, we were unable to establish that the device had been removed by the attending engineer and, therefore, were unable to uphold this aspect of your complaint.
We appreciate that this was not the outcome you were hoping for and understand why you remain dissatisfied. Nonetheless, we value your feedback as it helps us to improve the service we provide.
As you have highlighted that the broadband service itself has been excellent, we hope that, by continuing to improve your overall experience, you may consider updating your review and rating in the future. We remain committed to turning this around and delivering the 5-star experience we strive to provide to every customer.
All the best,
Khushi
H!B
OK. Could be better
Sometimes disconnects for no apparent reason and also lots of buffering when live streaming.
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey Richard,
Thank you for taking the time to leave a review.
We're sorry to hear you've experienced some connectivity issues in certain areas of your home. In many cases, this can be resolved with a few adjustments or by exploring options to improve Wi-Fi coverage throughout the property.
As we've only just missed out on a 5-star rating, we'd love the opportunity to put things right. Please contact us at info@heyb.co.uk quoting your review and our team will be happy to investigate the issue and help improve your experience.
We value your feedback and hope that, once we've had the chance to assist, you might consider updating your review in the future.
Best wishes,
Khushi
H!B
Over a year with HeyBroadband now and very pleased
Over a year with HeyBroadband now, and been pleased with the speed and reliability of the services. Consistently over 800Mbps down and up. Only three short outages in that time which were fixed with a restart in two cases, and by their team in the third.
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Simon,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
18 months of Hey Fibre and it has been…
18 months of Hey Fibre and it has been pretty good and reliable. Helpful with early technical issues. Speed normally up to snuff.
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! John,
Thanks for your feedback and for being with us for the past 18 months.
We're pleased to hear you've found the service reliable overall, with speeds performing as expected and our team being able to help when you needed support early on.
We'd love the opportunity to turn that 4-star experience into a 5-star one, and we appreciate you taking the time to share your thoughts.
Best wishes,
Khushi
H!B
Keep putting their prices up also fell…
Keep putting their prices up also fell short on their agents promise to give me free broadband until my existing contract ran out with my supplier .
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Nora,
Thank you for your feedback and we're sorry to hear that you have been disappointed with your experience.
Having reviewed your account, we can confirm that a promotional discount remains active on your account until September 2026, meaning you are currently receiving a monthly discount of £37.50 in line with the offer agreed at sign-up.
We can also see that billing errors occurred earlier this year, resulting in incorrect charges being applied between February and May. We sincerely apologise for this. The issue has since been corrected and your account currently holds a credit balance as a result of those adjustments.
We completely understand how frustrating billing inaccuracies can be and appreciate that this has impacted your confidence in our service. Please be assured that we are investigating the cause of these errors internally to help prevent similar issues from occurring in the future.
We value your feedback and remain committed to turning this experience around and delivering the 5-star service we strive to provide to all of our customers.
All the best,
Khushi
H!B
No Problems, great service
The couple of years we have been with Hey!Broadband we have had no problems.
Good customer service.
We renegotiated our second term with little problems.
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Graham,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Great service and great value.
Great service and great value.
What more is there to say?
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jean,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Not like what was promised …..the usual way to discard a bad review by laying blame on the customer complaining
It is not like what was promised at the beginning of the contract. The service is a bit irregular resulting in devices having to ‘discover’ other devices ! Hey Broadband is going from bad to worse. Very irregular service and keeps disconnecting
Initially they had done some troubleshooting, discovered the problem and provided a different connection …… which doesn’t work now. I think I may need to return to ee.
As is usually the way responsibility and blame is squarely put on the shoulders of the complainer. Everything is on record and has been submitted to yourselves on a number of occasions …… only to be replied to with the usual request for a “formal” complaint together with dates, times and actual “happenings” all these requests are futile as everything is present on record !!!
9 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Noaman,
Thanks for your feedback and I'm sorry to hear that the service has become increasingly unreliable.
Frequent disconnections and devices struggling to communicate with each other can be extremely frustrating, particularly if previous troubleshooting appeared to resolve the issue only for the problems to return. We understand why this would leave you disappointed, especially if the service is no longer meeting the expectations set when you joined.
We'd like the opportunity to investigate this further. We did try to reach out via Trustpilot for more details so we could review your account and previous fault history, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can take a closer look and work towards restoring the reliable service you expect.
All the best,
Khushi
H!B
The speed of the connection is usually below the specified but it is OK for my needs
The speed of the connection is usually good but it is not reliable and in occacions the connection is interrupted for relatively long time. While the speed is acceptable the maximum values are well below the specified.
7 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Andres,
Thanks for your feedback, and I’m sorry to hear the service hasn’t been fully reliable.
We do expect both stability and speeds to align with what’s advertised, so it’s disappointing to hear you’re experiencing interruptions and lower peak performance than expected.
We did try to reach out via Trustpilot for more details so we could review your account and run proper diagnostics, but didn’t hear back, so we haven’t been able to investigate this case.
If you’d like us to look into it, please email info@heyb.co.uk referencing this review.
Best wishes,
Khushi
H!B
Renewed my bi yearly contract
Renewed my bi yearly contract. Excellent service and still competitive on price. Well done Hey!
6 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Michael,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
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