Honeybalm Australia Reviews 

409
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers had a great experience with this company. Customers truly love the adorable packaging and find that the lip balms offer a smooth, nourishing formula that keeps lips feeling wonderfully soft, hydrated, and deeply refreshed throughout the day. People constantly praise the delightful flavours, clever little applicators, pleasant free surprises, and an exceptionally straightforward online shopping experience. However, some people mentioned that shipping took a very long time, resulting in frustrating delivery delays for all seasonal holiday gifts. Consumers additionally noted unexpected international shipping origins, along with occasional missing items or slightly damaged packaging inside their delivered boxes.

What people talk about most

Product

Clients share positive opinions on product, highlighting the adorable packaging, lovely scents, and smooth,... See more

Quality

Users describe satisfaction with quality, highlighting that the lip balms are deeply nourishing,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers praise the easy online process... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided. While some... See more

User experience

Reviewers mention positive feedback about user experience, noting that the website is easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very cute presentation. Using them as Xmas gifts so will be a great addition to a gift or as a stocking filler. Bought during Black Friday sales so more cost effective, otherwise a little on the expen... See more

Company replied

Rated 3 out of 5 stars

Beautiful looking set, worth the price honestly no as it is not Australian made. Also received missing honeycomb stick in one of the lipbalm packs. Emailed the company no response. They need to make s... See more

Company replied

Rated 3 out of 5 stars

I'm a little disappointed that firstly I got charged a foreign fee, even though it was a small amount it should of been added to the price at checkout and secondly the lip balms are a little smaller t... See more

Company replied

Rated 3 out of 5 stars

Firstly the product itself is absolutely amazing!! I’d give 5 stars for the product. Unfortunately the product isn’t Australian it actually shipped from the USA which is a little misleading and postag... See more

Company replied


Company details

Written by the company

The solution for dry lips. 💋✨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou 💛


Contact info

3.8

Great

TrustScore 4 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(409)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing company with great products

The company sent me at first, an incorrect order, but they soon fixed this with no hesitations what so ever and very fast. Their communnication was amazing and great customer service. I would recommend this company to anyone and the products are just so good. You wont go wrong buying from this company. Very rare to find such a good company these days who take pride in customer service

11 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Judy,

Thank you for your wonderful feedback! We’re thrilled that we could resolve your order quickly and that you’re happy with the Honeybalm. Your kind words about our service mean a lot.

Best regards,
Maricel 🐝
Honeybalm

Rated 1 out of 5 stars

Slow shipping and no communication

Instead of using auspost or Aramex they use Yenwan and iMile couriers. IMile couriers are impossible to get a hold of. Apparently the courier tried to deliver but said the business was closed (delivery is to my workplace) which we weren’t. I’ve tried to reschedule for today but it’s ridiculous that iMile deliver late. It has authority to leave so I don’t understand why it wasn’t left. I would never purchase from this company again.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Super cute packaging! Delightful!

Super cute packaging, well made, great fragrance options.

15 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Sharon,

Thank you for your feedback! We’re delighted you enjoyed the Honeybalm packaging and fragrance options.

Best regards,
Maricel 🐝
Honeybalm

Rated 5 out of 5 stars

Arrived quickly and was beautifully…

Arrived quickly and was beautifully packaged. The little jars are so cute and I can’t wait for people to open them on Christmas Day.

8 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi,

Thank you for your feedback! We’re thrilled you’re happy with the Honeybalm packaging and hope it brings joy on Christmas Day.

Best regards,
Maricel 🐝
Honeybalm

Rated 3 out of 5 stars

Firstly the product itself is…

Firstly the product itself is absolutely amazing!! I’d give 5 stars for the product. Unfortunately the product isn’t Australian it actually shipped from the USA which is a little misleading and postage took forever (understandably). It should be made known where the product is being shipped from at the start. But overall happy with the product itself.

27 November 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Katrina,

Thank you for your feedback! We’re thrilled to hear that you love the Honeybalm itself. We appreciate your comments regarding shipping — we’ll take your feedback on board to improve clarity for future customers.

Best regards,
Maricel – Honeybalm 🐝

Rated 1 out of 5 stars

Thought this company was in Australia…

Thought this company was in Australia only to find out they ship from the Netherlands and the products are made in China. Went through my order and one of my lip balms the lid had come off and also the lid where the lip applicator is was not sealed properly. First and last time I will be ordering from this company.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Love the product well done

Love the product well done

5 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Sarah,

Thank you for your feedback! We’re delighted you’re enjoying the Honeybalm.

Best regards,
Maricel 🐝
Honeybalm

Rated 1 out of 5 stars

saw this product from a…

saw this product from a friend......delivery was too long..but I guess xmas but the disappointment came when the packaging was different, the brown box just didnt cut it as I was planning to give the 6pack as a gift and the packaging I previously saw was fantastic.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

It is just as advertised

It is just as advertised. Silky smooth going on and the shine and hydration lasts for hours even in an Aussie summer. I wish they had a matching flavour to the scent because that would make it a 12/10.

10 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Georgia,

Thank you for your feedback! We’re glad you’re enjoying the silky texture and long-lasting hydration of the Honeybalm. We appreciate your suggestion regarding matching flavours—it’s very helpful.

Best regards,
Maricel 🐝
Honeybalm

Rated 5 out of 5 stars

So cute!!

Super professional site, in the most aesthetic way! Adorably packaged products. I absolutely can’t wait for mine to arrive!

10 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Olivia,

Thank you for your feedback! We’re thrilled you love the Honeybalm packaging and hope you enjoy your order when it arrives.

Best regards,
Maricel 🐝
Honeybalm

Rated 5 out of 5 stars

So impressed

Just received my pack of 12 that I took advantage of in the Black Friday sale. So happy with the packaging - just beautiful. Going to have many happy friends when they recieve their Christmas pressies.

8 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Sandy,

Thank you for your feedback! We’re delighted you’re happy with the Honeybalm packaging and hope your friends love their Christmas gifts.

Best regards,
Maricel 🐝
Honeybalm

Rated 5 out of 5 stars

Buy these

The flavours are amazing. Really great balms, you only need a small amount and you can feel the difference almost instantly

5 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Alicia,

Thank you for your feedback! We’re thrilled you’re enjoying the Honeybalm and its wonderful flavours.

Best regards,
Maricel 🐝
Honeybalm

Rated 1 out of 5 stars

Stolen delivery

Unfortunately the delivery was done when no one was left at the office and courier left it at the front door and by the time I drove back to work the package was stolen so I am very sad as they were going in Santa sacks. Never mind I will try again next year. And I bet the thief now has bueatiful lips.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

These are the best

These are the best lip balms I've purchased so far

3 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Samantha,

Thank you for your feedback! We’re delighted to hear you love the Honeybalm.

Best regards,
Maricel 🐝
Honeybalm

Rated 5 out of 5 stars

Amazing product and is a great gift

Got the box with all sort to try and extras. Absolutely love it my 9yr old son uses one also and loves it. Also they make great gifts.

1 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Eloise,

Thank you for your feedback! We’re thrilled you and your son are enjoying the Honeybalm and that they make wonderful gifts.

Best regards,
Maricel 🐝
Honeybalm

Rated 4 out of 5 stars

Bought these on sale

Bought these on sale. Giving as christmas gifts. Good buy as I got buy one get one free. I got multiple favours.
Thanks

6 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Gillian,

Thank you for your feedback! We’re glad you enjoyed the Honeybalm and that the BOGOF offer made it a great gift purchase.

Best regards,
Maricel 🐝
Honeybalm

Rated 4 out of 5 stars

Very cute presentation

Very cute presentation. Using them as Xmas gifts so will be a great addition to a gift or as a stocking filler. Bought during Black Friday sales so more cost effective, otherwise a little on the expensive side for a lip balm.

7 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi,

Thank you for your feedback! We’re glad you’re happy with the Honeybalm presentation and that they make perfect Christmas gifts.

Best regards,
Maricel 🐝
Honeybalm

Rated 5 out of 5 stars

Love it

Love it. Such a cute package and super soft for my lips. I was going to give them as gifts but can’t bear to part with them.

28 November 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Sharon,

We’re so happy that the Honeybalm packaging and texture impressed you! It’s lovely to hear they’ve been a delight for your lips, even making it hard to part with them as gifts.

Best regards,
Maricel 🐝
Honeybalm Customer Support

Rated 5 out of 5 stars

Great product

Great product. Gorgeous packaging.

3 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Nicole,

We’re thrilled that your Honeybalm arrived beautifully! It’s wonderful to hear that the presentation added to the enjoyment of your order.

Best regards,
Maricel 🐝
Honeybalm Customer Support

Rated 5 out of 5 stars

Totally delicious

Been using honey balm for a few days now. I purchased several flavours and I opened the coconut one. It is totally delicious. Makes lips soft and hydrated with an amazing smell but not overpowering.Excellently packed and shipped fast. Excellent communication from company with regular updates on your honey balms journey. Can't wait to try other flavours I purchased in the the future. Very happy with purchase.

2 December 2025
Unprompted review
Honeybalm Australia logo

Reply from Honeybalm Australia

Hi Susan,

We’re so happy to hear how much you’re enjoying your Honeybalm! It’s wonderful that the Coconut flavor hit the mark, leaving your lips soft and hydrated with just the right scent. We’re also glad the packaging, shipping, and updates added to a smooth experience. We can’t wait for you to discover the other flavors you’ve chosen!

Best regards,
Maricel 🐝
Honeybalm Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look