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See what reviewers are saying

Rated 1 out of 5 stars

Hoselink products are fussy but they last and once you understand how the hose needs to be massaged back into the holder they are good. They used to always provide good service. I have now waited 4... See more

Company replied

Rated 2 out of 5 stars

They have some great innovations and I can confidently recommend the hoses and connectors. All other accessories are overpriced and don't stack up against quality products from competitors. Ther... See more

Rated 3 out of 5 stars

The product is good. I bought a second reel on the strength of the first one but this time it has been delivered without the screws so I cannot assemble it. Although I called at 2pm on Monday I g... See more

Rated 5 out of 5 stars

A fantastic solution for backyard hose connections. The ingenious design outperforms anything else on the market. For those rare times you have issues with their products, contacting customer servic... See more

Company details

  1. Home Furniture Shop

Information provided by various external sources

Hoselink is an Australian-based gardening product company that has been in business since 1998 years. We specialise in retractable hose reels and fittings that are guaranteed never to burst off. Hoselink offers a wide- range of products from hose reels to sprinklers - all of which are designed to work in conjunction with our patented Hoselink fittings which feature a 3 year warranty and are guaranteed never to burst off your tap or hose. When you buy from Hoselink, you are buying direct from the manufacturer. This ensures that we can offer great prices and deliver outstanding customer service.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

508 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Just read last review the hoses do…

Just read last review the hoses do definitely kink and our one in the backyard does not retract any longer they are 3 to 4 years old so maybe that is their lifespan??

24 March 2020
Unprompted review
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Reply from Hoselink

Hi George, we are so sorry to hear that this is your experience with your Hoselink products. We would love the opportunity to help you resolve your problems and restore your faith in your Hoselink products. Please contact our customer service team. Kind Regards, The Hoselink Team

Rated 1 out of 5 stars

No Good😖

Onto my fourth spray gun, this time a huge bubble in the hose popped! This is my second review, the points being: the spray gun keeps leaking into my shoes and breaking; the hose keeps kinking constantly and the hose reel is way to hard to pull out so is rarely used. So NO l don’t recommend wasting your money.

9 February 2020
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Anne,
Thank you for taking the time to leave a review.
I am so sorry to hear that you have experienced so many issues with your Hoselink hose. It is very disappointing to hear that you are onto your fourth spray gun, and that the hose has developed bubbles. This is incredibly strange and definitely not a common problem. The same with the kinking, this is not something that we commonly see.
We would really like the opportunity to address these problems and do what we can to rectify them for you. If you can please contact our Customer Service Team we would be happy to assist.
Thank you again - The Hoselink Team.

Rated 5 out of 5 stars

Informed caring staff with a good…

Informed caring staff with a good product
old story in life pay nothing get nothing

8 December 2019
Unprompted review
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Reply from Hoselink

Hi Stuart,
Thank you for taking the time to write a review, it is much appreciated.
I am so glad to hear you're loving your new Hoselink products. Kind regards, The Hoselink Team

Rated 4 out of 5 stars

Angled hose attachment

Hi, I was kindly given this hose accessory as a replacement for the previous discontinued one similar title which leaked in several places. Sad to say the updated one in my title leaked in 3places as well and I am in the process of returning both to HOSELINK so they can test these for themselves. I’ve gone back to hose on tap no angle attachments for now but I REALLY like the concept of adaptable moving hose angles to offset the problems of kinking and twisted hoses and hope it all gets sorted so I have no further issues. HOSELINK are a top company for innovation and trends and they really do keep the opposition “on their toes!” Their help line is always generous and first class intentionality for their customers guaranteed right away. They are good with Aussie spirited follow-up. Margo 💦

3 December 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Margo, thank you for taking the time to leave a review. It's really great to hear your feedback and we also appreciate you sending back the faulty items as we are always working on making our products better. If you would like us to replace the one that you have sent us so you have one while this one is with us then please contact us and we would be happy to do this for you. Again thank you so much Margo, you're a valued customers and we can tell that you care about the company by giving us the opportunity to improve. Kind Regards, The Hoselink Team

Rated 5 out of 5 stars

Excellent product…

This is a great product very easy to use, quality is fantastic I’m sure it will last for a very long time!

2 December 2019
Unprompted review
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Reply from Hoselink

Hi Marianne, Thank you for taking the time to leave such a great review. It's great to hear that your Hoselink Hose Reel is making gardening more enjoyable and easy for you. Kindest of Regards, The Hoselink Team.

Rated 5 out of 5 stars

weeper hose works well with watertank

Excellent for use with gravity feed only water tank. The pressure is so low it takes a while to fill the hose and remove any kinks, but if you connect first with tap to fill the hose, then connect to the tank it works like a dream. Very happy wiith the hose. Am now planning to purchase a larger tank and with no need for pump and power outlet installaion.

30 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thank you for taking the time to leave such a glowing review.
We are so glad to hear that you are happy with your hose and that it works so well with your water tanks.
Thank you again - The Hoselink Team

Rated 5 out of 5 stars

I would strongly recommend these…

I would strongly recommend these products to anyone who wants reliable long lasting garden products.

28 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thank you for leaving us such a great review Mary! Glad you love our products as much as we do!

Rated 5 out of 5 stars

So much better than the competition

We thought: "Who could be bothered ordering a retractable hose online?" and bought a competitor product for a similar price at our local hardware store. What a mistake! The first day it worked, the second, it wouldn't retract all the way despite fiddling, and by the first weekend, it was a tangled mess. We ordered a Hoselink and it arrived on our doorstep in two days. It slid straight onto the wall mounted bracket and my wife loves it. It's easy to use, doesn't tangle and retracts just like it is supposed to do, every time. The competitors might look similar and be priced similarly, but they certainly don't perform. Well done, we'll be buying more Hoselink products.

28 November 2019
Unprompted review
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Reply from Hoselink

Thank you for taking the time to leave a review! Great to hear we could solve the problem you were having with your other hose. Happy Watering!

Rated 5 out of 5 stars

great

great, this is the second time i have purchased one, in at least the last 10 years, i actually purchased 3, one for each of my hoses.

27 November 2019
Unprompted review
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Reply from Hoselink

Thanks for taking the time to write us such a great review Tony!

Rated 5 out of 5 stars

Root waterer

Works great and makes watering plants easy and efficient as water goes straight to the roots. A great product.

27 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thanks for the great review Michael and happy watering!

Rated 5 out of 5 stars

30m hose link

Easy to install. Also plenty of room in the housing so the hose doesnt jam half way in like most others. Great product.

26 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thanks for the great review Paul!

Rated 5 out of 5 stars

Leader Hose 5m extension

Just what I needed to use from my tank water or town water taps - 5m extension hose

25 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Leeanne, Thank you for taking the time to leave a review. It’s so great to hear that you’re enjoying your Hoselink products. Thank you for your positive feedback. Kindest of Regards, The Hoselink Team

Rated 5 out of 5 stars

Purchasing the Hoselink garden hose has…

Purchasing the Hoselink garden hose has proven to be a fantastic choice. I can’t praise this product and the customer service team that goes with it highly enough.

24 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Lee, thank you for taking the time to leave a review. Here at Hoselink we pride ourselves on our customer service so it's so great to hear you had a great experience with us. We hope you continue to enjoy your Hoselink products. Kind Regards, The Hoselink Team

Rated 5 out of 5 stars

Service

I have purchased many Hoselink products and have very happy with the service along with the speed of delivery and the quality of the products. In fact the last purchase was for a friend, it was sent to my address for the convenience of delivery. Cheers Ian.

23 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Thanks for the great review Ian!

Rated 5 out of 5 stars

I purchased the hose for my mother-Best buy ever.

I purchased the hose for my mother(76yrs young) as a early Christmas present and she is loving it. No having to undo the kinks, not getting caught up in knots and the ease of putting it away with out hurting her hands as my mum likes her garden neat and tidy. Best value for money, time will be the true judgment but I'm quietly confident. :)

23 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Lisa, wow thanks for leaving a review. It’s so great to hear how your Hoselink products have made gardening easier and more enjoyable. We work hard to ensure our customers have the best experience when dealing with Hoselink and our products. Kindest of Regards, The Hoselink Team

Rated 5 out of 5 stars

The real deal reel

Brilliant product. Good quality materials and construction, easy to assemble and even easier to use. A real asset in my garden and it makes me feel very organised!

22 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Julia, thank you so much for taking the time to leave such a great review. We love to hear how much our customers are enjoying their Hoselink products and how it has made gardening easier for them. Kindest of Regards, The Hoselink Team

Rated 5 out of 5 stars

After pondering over buying a Hoselink…

After pondering over buying a Hoselink Reel, I bit the bullet and bought 2. I am very impressed with the quality and ease of set up.

21 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Chris,
Thank you for your review. It's so great to hear that you're enjoying your Hoselink products and that the purchase was worthwhile. Kindest Regards, The Hoselink Team

Rated 5 out of 5 stars

Easy set up, quality fittings

Quite easy to set up, high quality and sturdy fittings. Flows well, can't wait to test the cooling efficiency over summer

20 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Grant,
Thank you for taking the time to leave such a glowing review.
We are so glad to hear you are happy with your purchase. I am sure it will keep you nice and cool over summer.
Thanks again - The Hosekink Team.

Rated 5 out of 5 stars

The Product is Fantastic and as…

The Product is Fantastic and as described. The Delivery is the FASTEST I have EVER,EVER had. Ordered the units on Monday morning , and recieved the units on Tuesday before 11 am. AWESOME.!

19 November 2019
Unprompted review
Hoselink logo

Reply from Hoselink

Hi Alan,
Thank you for taking the time to write such an excellent review. It is much appreciated.
We are so glad to hear you're loving your Hoselink product.
Kind regards, The Hoselink Team

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