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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to attractions, city centers, and scenic walks. People also frequently commend the facilities, describing them as well-equipped, clean, and comfortable, with many appreciating the thoughtful decor and amenities provided. The quality of the accommodation, including comfortable beds and spotless conditions, is also a common theme among positive feedback. However, some customers were not happy with certain aspects of the product, mentioning issues such as uncomfortable mattresses, stained bedding, or broken blinds. A few other people also felt that the cleanliness of some properties was not up to standard, citing dirty kitchens, dusty areas, or grubby communal spaces.

What people talk about most

Location

Reviewers express high satisfaction with the location of the accommodations. Many customers highlight the... See more

Facilities

Clients share positive opinions on facilities, often highlighting high-quality furnishings, comfortable beds,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the high-quality furnishings, electrical... See more

Product

Users describe ambiguous interactions with the product. Many reviewers appreciated the high-quality... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the hosts and owners for being helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

Nice stay, looks just like the pictures. Couple of issues one the bed as previously mentioned by several people one of the mattresses needs replacing, you can feel the springs and hear them when mo... See more

Rated 5 out of 5 stars

The house was easy to find with adaquate parking around The Green for all 3 of our cars. It was warm, clean and comfortable, with a large stylish living room that accommodated all 6 of us around a l... See more

Rated 5 out of 5 stars

Beautiful well appointed cottage with everything you need for a relaxing stay in Masham. Comfortable beds and sofas very clean and parking is right outside. Situated near to a lovely pub and easy... See more

Rated 5 out of 5 stars

Nice & cosy accommodation with free parking attatched, extremely comfortable beds for a good night's sleep after a busy day and esay access to the town centre. Could just do with a cupboard by the f... See more

Rated 5 out of 5 stars

We had a fantastic stay here and would happily give it 5 stars. The location was perfect, really close to the city centre, making it easy to get around and enjoy everything Liverpool has to offer.... See more

Rated 4 out of 5 stars

Lovely property, very clean, nice decor in a great location. Field to walk dog a matter of feet away with access to cliff path into town which takes around 15 minutes to walk, absolutely gorgeous. Ju... See more

Rated 3 out of 5 stars

Location and apartment were both good . However the kitchen was not very clean the cupboard doors and handles were dirty also the door of microwave was smeared with food which cleaned . The mattress... See more

Rated 4 out of 5 stars

Lovely cottage, very tastefully decorated. Disappointed in the cleanliness, lounge was very dusty, particularly the wooden floor under the small sofa and the tv unit. We had to wash glasses before we... See more

Rated 5 out of 5 stars

The Cottage was comfy and really well equipped, spotlessly clean and only a few minutes walk from shops and the beach. Great communications in advance.Enjoyed the woodburning stove and the peace and... See more

Rated 5 out of 5 stars

The property was perfect for our needs with plenty of room and everything we wanted ie: extremely well equipped. Beds v comfortable and the electric showers were piping hot as was the heating which m... See more

Rated 5 out of 5 stars

This was the first time we had used Host &Stay. The communication from start to finish was really good, all the instructions and information relating to the property was very useful. The property itse... See more

Rated 5 out of 5 stars

This is a cute cottage in a great location. Everything has been carefully considered, there are clear instructions and guidance throughout the property. Make sure you book a meal early, we missed out,... See more

Rated 4 out of 5 stars

Great location, lovely accommodation, very clean and well appointed. Good sized rooms, nice and warm. The road was close to the downstairs bedroom windows but it wasn't too noisy to sleep with ear plu... See more

Rated 5 out of 5 stars

Heather Cottage @ Hutton - Le - Hole. Great accomodation in a geat location. Smart. Well equipped. Clean & Comfortable . We loved it 🤩 ... Added bonus was the Crown Pub which was a 2 minute walk a... See more

Rated 4 out of 5 stars

Central location, noisey at night as advertised due to clubs and bars. But fine if you are on a night out yourself. Boiler needs some attention kept losing pressure. 2 different error codes, went... See more

Rated 4 out of 5 stars

We stayed at the 9 Argyle Street (Apartment 2) property In Liverpool. It was a great central location walkable from key attractions, the dock with high street shopping complexes and a variety o... See more

Rated 5 out of 5 stars

location was excellent only 5 mins walk into the town was spotlessly clean good amenities nice and spacious area at 1st set of steps very dark maybe some more lighting would be beneficial . high... See more

Rated 5 out of 5 stars

the location was perfect spotlessly clean and and all the amenities you could need parking outside was difficult but plenty of parking close by . property would benefit from some lighting at the 1st... See more

Rated 2 out of 5 stars

Communal areas in the building were very grubby looking with strong mold smell. Apartment itself was ok, a little tired looking but had all the things you would need for a short stay. The mattress was... See more

Rated 4 out of 5 stars

Very good property well furnished bedding and towels good quality Well equipped kitchen Good location for whitby plenty of restaurants and bars in location Only negative the door was unlocked on... See more

Rated 5 out of 5 stars

Gorgeous apartment and excellent location, walking distance to everywhere we wanted to go. Everything we needed where provided along with fresh towels and tea, coffee sachets. Parking was a bonus in... See more

Rated 5 out of 5 stars

Stayed at Salt Nook in Whitby last week. Perfect location and great accommodation. Lot of thought gone into the style of the apartment and is furnished really nice. Everything you need is there for a... See more

Rated 1 out of 5 stars

Booked accommodation in Oct 25 for a stay in Feb 26. Simple no issues with booking. We were advised that we had to use to another house - no issues still within the locale. Arrived at house at... See more

Rated 5 out of 5 stars

Apartment was in excellent condition and very tastefully decorated. Very clean, high end decor and facilities and had everything you need for a home from home stay. Fab location with wonderful sea vi... See more

Rated 5 out of 5 stars

Great property well managed. Clean and comfortable, lovely location near the beach and ideal for our small dog with secure yard at the back and valley gardens over the road.

Rated 5 out of 5 stars

From booking to arriving, to staying to departing, the process was so easy, stress free and a completely relaxing time was had. Bluebell cottage was fantastic. Super clean, comfortable bed, well equip... See more

Rated 5 out of 5 stars

Second time we have stayed at this property and absolutely loved every minute of it! Rooms are gorgeous both with en suites, lovely living room, large TV. A modern, stylish kitchen with everything tho... See more

Rated 2 out of 5 stars

5* for the weekend away at a beautiful lodge. However nearly 4 weeks down the line I am still chasing the deposit.. (same issue when I have previously stayed) with no luck. I spoke to 2 different peop... See more

Rated 5 out of 5 stars

Another great stay at Bagdale Rise. Apartment is spotless and well equipped. Very central for town. Great to have a parking space ( although very tight for a large car) Will definitely book this... See more

Rated 5 out of 5 stars

Great location and very good facilities. Overall we had a lovely stay at Milbanke House. The house was lovely and clean , the beds were great and the customer service we received was wonderful. Would... See more

Rated 5 out of 5 stars

All communication was speedy, the property we stayed in was immaculate & very modern. Suited our needs perfectly! This was our 4th time using host & stay & we will definitely be using them again.

Rated 5 out of 5 stars

Brilliant stay at Cringle Cottage. Milk, bread, jam and butter left. Which was a nice touch. Very clean and quiet, stayed in the middle of town will definitely use host a stay again Beautifully deco... See more

Rated 5 out of 5 stars

The apartment was in a great location. It was close to the seafront but only a ten to fifteen minute walk down into Whitby town centre. The apartment itself was very comfortable. It was clean,... See more

Rated 5 out of 5 stars

Best stay ever in Brighton! My husband and I stayed with our 12 year old. Great location. Great communication. Clean, well-appointed apartment. I would highly recommend.

Rated 5 out of 5 stars

We had a wonderful short stay at Sunbeam House. It’s a beautiful home and an ideal place to visit Saltburn. The decor was lovely and everything we needed was there. The house was spotless and the... See more

Rated 5 out of 5 stars

Stayed for a weekend with friends. Perfect location. Property was lovely and clean. Was as per photos. Being on the street level was perfect as didn't have to take luggage up the stairs. Property wa... See more

Rated 5 out of 5 stars

Wonderful apartment right on the beach. A few minutes from the arcades and ships. Bright, clean and spacious with a very well equipped kitchen. Views are amazing. Waking up and seeing the sea first t... See more

Rated 5 out of 5 stars

Great stay. Perfect location for exploring. We had everything we needed. Good, safe access. Great communication. We had a lovely meal at Nola as recommended. What a great place York is! Many thanks

Rated 5 out of 5 stars

A beautiful apartment, well presented, very clean and had everything we needed for our 2 night stay in Saltburn. Perfect location with fantastic views. We'll definately be back!

Rated 4 out of 5 stars

The house was a little cold and took a good 24 hours to get warm where it had not been occupied. The drains were strong and odorous but with some movement of water this subsided after a few hours. Gen... See more

Rated 2 out of 5 stars

The building isn’t secure, anyone can walk in and out. We were given a code for the door and when we tried to input the code, it didn’t work.. until we realised we didn’t need it because the door was... See more

Rated 4 out of 5 stars

Very nice cottage for a few days away with a group of friends. Decorated nicely and beds very comfortable. Everywhere very clean. Only issue was a fly invasion in the two master bedrooms. We sprayed s... See more

Rated 1 out of 5 stars

I had a very disappointing experience with the customer service when trying to resolve an issue with a holiday rental. Upon arrival at the property, we found multiple cleanliness issues... See more

Rated 4 out of 5 stars

A wonderful hideaway to rest! We had a lovely stay. The apartment was very warm and comfortable with a fantastic central location and private parking space. Would highly recommend.

Rated 4 out of 5 stars

Communication is fantastic. There were some problems when I tried to book an extra night and there was definitely a problem with the phone service their end which was frustrating but we got their... See more

Rated 1 out of 5 stars

Follow up to the review on the Host & Stay company where they booked us into a property months & months ago for our sons wedding in June took our money which has sat in their bank for months... See more

Rated 5 out of 5 stars

The property is fantastic for a large gathering as there is ample space and lots of amenities. It is a well maintained property. The whole party enjoyed the house and the crackin views , it’s a place... See more

Rated 5 out of 5 stars

The caravan had everything you would need for a comfortable stay. All mod cons were there and it was very clean and well decorated. It is the small touches that matter and videos, books, informatio... See more

Rated 5 out of 5 stars

Well what can we say about Voyagers View....the position in Whitby is fabulous. Tucked away in one of the quiet Whitby yards behind the White Horse Pub. The setting allows you to take in the Whitby... See more

Rated 5 out of 5 stars

Everything was managed well and all arrangements were as promised. The apartment was excellent in a great position. We enjoyed a great break.

Rated 4 out of 5 stars

The apartment is in a very central location overlooking the sea and within walking distance of the town centre restaurants and shops. It was clean and well furnished. The mini kitchen was nice to hav... See more

Rated 4 out of 5 stars

3rd time stopping at this property. Its our 1st choice whenever we visit Ramsgate. Brilliant location and the property is ideal.

Rated 5 out of 5 stars

The apartment is well located for Whitby centre. Good sized rooms and nicely furnished. The photos don’t really do the apartment justice! We had a great family few days away. On the downside we... See more

Rated 2 out of 5 stars

This is the message we sent to the booking agent last week, since when we have received no response: We are preparing to leave the holiday property in Whitby and still have no response fro... See more

Rated 1 out of 5 stars

Tbh, if there was a zero it would have been the correct rating. Why? Booked months ago & paid deposit on a house near Robin Hood Bay where my Son is getting married, for my disabled hu... See more


Company details

  1. Holiday home letting agency

Written by the company

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great location and very good…

Great location and very good facilities. Overall we had a lovely stay at Milbanke House. The house was lovely and clean , the beds were great and the customer service we received was wonderful. Would thoroughly recommend.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

perfect location a little gem

location was excellent only 5 mins walk into the town
was spotlessly clean good amenities nice and spacious
area at 1st set of steps very dark maybe some more lighting would be beneficial . highly recommended will definitely return

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Beautifully appointed..comfy…

Beautifully appointed..comfy furnishings and well equipped.The dog shower and yard were fabulous for Ava. Great location. Host and stay have got it nailed with their communication. There is no freezer or even a compartment in the fridge, only that and a scrubber for oven grill missing

16 March 2026
Unprompted review
Rated 4 out of 5 stars

The cottage was beautifully decorated…

The cottage was beautifully decorated and it was very comfortable . It had loads of space and was well equipped for our long weekend stay .
We accessed the property via the locked box which we found easily .
The cottage is close to shops and restaurants and all the attractions in the area .

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Richmond 3 on-suit bedroom spacious house

The house was easy to find with adaquate parking around The Green for all 3 of our cars. It was warm, clean and comfortable, with a large stylish living room that accommodated all 6 of us around a large table and cosy seating area, as shown on the properties webpage.
The location was ideal for a footpath walk along the river Swale, within 80 metres, or so, and also 6 minute uphill walk into the centre of Richmond, where you will find a wide range of cafes, bars, restaurants and assorted shops.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant hosts

Brilliant hosts, we arrived and had a small issue which they dealt with in the best way. Good communication and sorted replacement accomodation immediately, that was an upgrade from the one we booked. Very thankful that they could help quickly and easily.
Would definitely recommend

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Gorgeous property in a great location

Great location, lovely accommodation, very clean and well appointed. Good sized rooms, nice and warm. The road was close to the downstairs bedroom windows but it wasn't too noisy to sleep with ear plugs!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

What a delightful house.

What a delightful house.. in a delightful place.. we had good instructions from the host. A very pleasant stay was had by us all. We fell in love with the apartment it was amazing and very spacious. The facilities were spot on .No problems at all. We have fell in love with Whitby and will come back again. We couldn't fault anything at all. Thanks Charlie for having us stay at your place.. BRILLIANT 👏

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Accommodation location was perfect.

Accommodation location was perfect.
The apartment was spotless and comfortable. The kitchen was equipped really well and had absolutely everything you would at home.
Beds were comfortable and the bathroom was perfect too.

I will definitely return to this apartment, my family and I loved it. Thank you.

**Information regarding parking could be improved prior to arrival. I had no idea where to park and directly out the front of the property is maximum of 1 hour stays. I dropped bags out the front of the property and then parked at North Quay long stay car park which wasn't too far to walk. Was £6.70 for 24 hours so very reasonable and wasnt too busy that I couldn't get a space again if I took the car out. The property information pack inside the property recommended the Pavillion Car park. I will use this next time as it's closer.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Stayed at Salt Nook in Whitby last…

Stayed at Salt Nook in Whitby last week. Perfect location and great accommodation. Lot of thought gone into the style of the apartment and is furnished really nice. Everything you need is there for a break and holiday. Parking process is really simple and we managed to park outside the front door. Loved the big bath and the fact there was a separate shower room. Many thanks

10 March 2026
Unprompted review

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