Host & Stay Reviews 

7,212
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ideal locations, beautiful views, and clean, well-equipped accommodations that make holiday stays exceptionally comfortable. Visitors consistently highlight the modern facilities, cozy rooms, and wonderful local amenities within easy reach of beaches and town centres. People also deeply appreciate the thoughtful welcome baskets, helpful hosts, and friendly staff who ensure a truly pleasant visit. Some reviewers were not happy with cleanliness issues, noting dust and worn furniture in certain properties. Consumers also mentioned uncomfortable beds, tight parking spaces, and minor maintenance problems like leaking showers or faulty doors.

What people talk about most

Location

Reviewers highlight positive aspects of location, frequently describing settings as ideal, central, and... See more

Facilities

Consumers find facilities to be positive, highlighting that the accommodations are well equipped, beautifully... See more

Quality

Clients share positive opinions on quality, highlighting that the accommodations are exceptionally clean,... See more

Product

Reviewers mention ambiguous feedback about product, noting that while some properties felt well-equipped with... See more

Staff

Customers consistently note positive experiences with staff, describing reception and site team members as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Oak Barn was exceptionally clean. Everything in the Barn was of a very high standard. The kitchen was so well equipped, everything you could possibly need. The bed was comfortable and a very good... See more

Rated 5 out of 5 stars

Easton Meadows exceeded our expectations. It was so spacious and well laid out. It was spotlessly clean and comfortable too. The views are lovely as you are in the countryside, yet only a few minutes... See more

Rated 5 out of 5 stars

Amazing stay at this lovely cottage. Very good location. A few very steep steps getting up to the cottage so not accessible to everyone. Buggies or disabled people. Two living rooms and great a... See more

Rated 4 out of 5 stars

Well appointed, modern apartment in the Georgian quarter of Liverpool. Comfortable and well equipped with everything you require for your stay. A shower mat is required as the bath can be very slip... See more


Company details

  1. Holiday home letting agency

Written by the company

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(7,212)

3,125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great house with lots of room

Great house with lots of room, comfortable beds and a big TV
A good location in Saltburn with free street parking
We visited with our two grandchildren and they loved the games machine
Would highly recommend

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous venue

Fabulous, spacious accommodation in a lovely quiet setting near Bamburgh. We were overwhelmed with the generous hamper of food and essentials left for us by the host. What a treat.

8 August 2026
Unprompted review
Rated 3 out of 5 stars

The location is excellent

The location is excellent, close to the town, beech, bus stop and great to have a parking space too.
The communal entrance hall and stairs to the apartment are very poor, don't look like they have been cleaned for some time.
The apartment is a good size, ok and for its location relatively quiet.
The dishwasher has a fault and doesn't' work properly.
No curtains or blinds at the kitchen/dinning area.
Sofa and living room chairs not very comfortable.
Some beds were missing mattress and pillow protectors.
Could have done with extra towels and tea towels.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

The apartment was fabulous

The apartment was fabulous. Spacious and well thought out. I found it very clean and probably one of the cleanest places we have stayed. It is in a nice location with bars and a few places to eat. We walked into the centre and in the evening got the bus there and back. If we went back to Liverpool then I would like to stay here again.

11 August 2026
Unprompted review
Rated 4 out of 5 stars

Great apartment

Great apartment, hosts were helpful and responsive. Good location however it’s extremely noisy through the apartments from the next door bar. Apartment was clean and had everything we needed, plenty of towels and linen for our stay, could have done with more pillows.

7 August 2026
Unprompted review
Rated 4 out of 5 stars

The air BnB was in the perfect location…

The air BnB was in the perfect location right in the centre of the town, the apartment was really bright and let in plenty of light, the rooms are all good sizes and the view from the front room and the bedroom is gorgeous looking across fo the Abby and the church. We didn't use the parking as we arrived before we could check in and a lot of streets were closed due to the regatta which we didn't know was on but going out the see the fire works was a bonus!

The entrance is easy to work and get in, it's a bit tired looking and steep spiral stairs up to the top which isn't a problem if your able bodied. Inside the apartment if could do with a really deep clean there was quite a lot of thick dust, the sofa cushions need a clean and on stripping the beds before leaving there was a lot of stains and marks on the mattress protectors...

The shower is really good and powerful in the en-suit, as didn't use the other one.

Plenty of places to eat and drink right on the door step. The seagulls are so loud as soon as the sun comes up and did wake us up but this was to be expected and we managed to go back off to sleep. We would definitely stay here again.

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Lodge was so beautiful

Lodge was so beautiful, clean and spacious. Children loved the hot tub the only problem we had is we were not advised that the oven was broken. So on monday 10th at tea time we couldnt cook our tea and I contacted through the mobile number left (as it was after 5) I rang and text and also sent a message through booking.com. Still as I am writing this I have no response as to why the oven wasnt working and a lot of food went to waste.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely stay

Lovely stay. Great location, a short walk from the shops etc. apartment was lovely and bright. Had everything we needed for our 4 night stay. Excellent communication from our host as well.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely accommodation

Lovely accommodation, beautifully kitted out ,fab location
Nothing too much trouble , really enjoyed our stay and will definitely return

10 August 2026
Unprompted review
Rated 3 out of 5 stars

We paid £90 towards the cleaning costs

We paid £90 towards the cleaning costs, incorporated in the final bill for 12 On the Terrace, Newbiggin. However, the bins smelt awful, like used ash trays, and there was thick dust all around the bedrooms. When I called Host & Stay, they stated they could get housekeeping out! My thought is that, having been charged £90, we shouldn’t expect to have cleaning staff attend during our stay!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Our recent stay in Croft Cottage was perfect

Our recent stay in Croft Cottage was absolutely perfect 💛 The cottage itself was immaculate, cosy, extremely well equipped and in an idyllic setting. It was so peaceful and really made our holiday special 💛 Our hosts were so kind and we knew they’d be able to help if needed - thank you for such a fantastic holiday 💛

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely base to explore Whitby

Wonderful clean, fully equipped, modern appartment. Initial thoughts too far from centre were unfounded after following the shortcut and cinder track to town. Peaceful setting with views
Minor issue sorting all keys out
Would definitely stay again / recommend

30 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a lovely stay in Saltburn By The…

We had a lovely stay in Saltburn By The Sea, our apartment was clean, well laid out and suited our needs perfectly especially having a washing machine and dishwasher. Location was perfect on the high street with plenty of shops, bars and eateries all within easy reach and the beach just a 5 minute walk away. Parking was not an issue, although on the high street it was easy to park and not at all noisy or disturbing. The booking process was easy and the management company kept in touch with us throughout. If I had to recommend anything to the owners or management company it is to provide more plates (there was only 4) and when cooking and using a dishwasher you need more. Thoroughly recommended.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Group of Friends

Positives:
- Reasonable value
- Spacious and well equipped (although lacked a dishwasher)
- Bedrooms were comfortable
- Horses and fields at the bottom of the garden
- Good WiFi
- The location is incredibly quiet
- Good location for walking the southern end of the Cotswold Way
Negatives:
- The shower in the main bathroom needs fixing
- The oven is unreliable - caused the fuses to blow
- The tap in the downstairs WC only runs incredibly fast
- The lights in the living room didn’t work well and were very dim
- Cleaning not very thorough, especially the hob
- Some items from previous occupants were left in the drawers
- The driveway was very tight for 4 cars

Also, the access instructions should be sent at least 24 hours in advance

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Heart of Saltburn Property

Beautiful property, facilities are excellent, and right in the heart of saltburn! What else could you ask for? Bumped into the owner and he was attentive and kind :) 10/10 would recommend!!

9 August 2026
Unprompted review

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