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HOSTKEY Reviews 299

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers had a great experience with this company. Customers are really happy with the competitive pricing and the excellent performance they receive, especially for GPU hosting and powerful servers. Many appreciate the ease of getting started and the overall reliability of the service, with some noting flawless uptime and stable operations. However, some people were dissatisfied with aspects of the service and customer support. There are mentions of slow response times from support, issues with the control panel, and occasional difficulties with server activation or unexpected downtimes. A few customers also expressed concerns about the refund policy and the clarity of information provided.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the quick, efficient, and reliable... See more

Customer service

Users describe ambiguous interactions with customer service. While many customers praise the helpful,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report that the setup is easy and... See more

Price

Customers had positive experiences with price, often highlighting the affordability and competitive rates for... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hostkey is by far the best hosting provider i’ve used. After trying many companies in search of reliable service, I can confidently say this one stands out. Their support ream responds quickly and sol... See more

Company replied

Rated 5 out of 5 stars

I rented a Ryzen 7950x for only 100 eur for blockchain tasks. 16 cores, 4.5 GHz, 128 MB RAM, 2x2 Tb NVMe. It runs flawless, super fast. Network connection is excellent. Very satisfied with the perform... See more

Company replied

Rated 5 out of 5 stars

Reliable uptime and effortless setup. Getting a dedicated server here was the easiest process I’ve experienced. While the panel design isn’t the newest, it’s stable and fully functional, which in the... See more

Company replied

Rated 5 out of 5 stars

Great experience: I’m using a VPS to run a VPN. Ordered server with pre-installed VLESS setup. Super easy to get started. Cheaper than public VPN services.


Company details

  1. Telecommunications service provider
  2. Cloud Computing Service

Written by the company

From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.


Contact info

4.0

Great

TrustScore 4 out of 5

299 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Great fast servers and connectivity

Great fast servers and connectivity, maybe the control panel could be more modern.

13 October 2025
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Reply from HOSTKEY

Thanks for your feedback! We're happy you like our servers and connectivity. We appreciate your note about the control panel, we’re working on improvements.

Rated 5 out of 5 stars

I rented a Ryzen 7950x for only 100 eur…

I rented a Ryzen 7950x for only 100 eur for blockchain tasks. 16 cores, 4.5 GHz, 128 MB RAM, 2x2 Tb NVMe. It runs flawless, super fast. Network connection is excellent. Very satisfied with the performance.

13 October 2025
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Reply from HOSTKEY

Thank you for your detailed feedback! We’re glad the Ryzen 7950X setup meets your performance needs.

Rated 4 out of 5 stars

Hostkey is generally great

Hostkey is generally great, sometimes i experience some issues, but the support team quick and helpful.

7 October 2025
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Reply from HOSTKEY

Thank you for your feedback! We’re glad to hear that you’re happy with our service and support team. If you ever experience any issues again, please don’t hesitate to reach out. We’re always here to help and improve your experience.

Rated 1 out of 5 stars

We will never work with you again

We left, it was impossible. One the server kept going down, and did not come up that could be due to pending updates but why did it keep restarting with pci resource errors.

Second, and far worse, on 2 occasions whilst down you sent us emails telling us to sort out a spam problem, which 1. is impossible for the server to be involved in as the server was not functional, and 2 were threatening as if we did something wrong. That was not your customers problem.

It looked like a compromised device on your network consuming our gateway IP address while the vps was offline.

And I am told to fix this or else??

Either way unacceptable and totally unreliable.

In response to your response.

*Regarding the emails you received about a spam-related issue: we understand your concern. However, please note that according to our company’s policy, any listings from Spamhaus must be treated with urgency, as they pose a risk to our reputation. For this reason, we are required to block affected IPs immediately, without exceptions. If your IP has been listed, we recommend submitting a delisting request to Spamhaus. Once the listing is removed, we will promptly unblock the IP.*

I would normally let this go but your continued cut and pasted response alarms me.

The compromised mobile device is what Spamhaus suggested not me, do you read these reports? This is your IP address, on your network not mine I do not care if it is delisted or not. If the VPS was not functional and offline (check the logs), how can this possibly be anything other than a security issue in your data centre? Clearly another device was using the gateway.

Regardless thanks for the response, and credit where it is due, I do not think you can be beaten on price.

13 October 2025
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Reply from HOSTKEY

Dear Customer,

Thank you for your feedback. We have reviewed the history of your support requests to better understand the situation you experienced.

We acknowledge that in 2024, there was indeed an issue related to OS mounting on your VPS. Following your support request at that time, our DevOps team promptly investigated and resolved the issue. We apologize for the inconvenience this may have caused.
Regarding the emails you received about a spam-related issue: we understand your concern. However, please note that according to our company’s policy, any listings from Spamhaus must be treated with urgency, as they pose a risk to our reputation. For this reason, we are required to block affected IPs immediately, without exceptions. If your IP has been listed, we recommend submitting a delisting request to Spamhaus. Once the listing is removed, we will promptly unblock the IP.

As for your observation that “a compromised device on our network was consuming your gateway IP while the VPS was offline” – we want to clarify that such a scenario is technically not possible within our infrastructure. All IP addresses are securely allocated to individual clients.

We understand your frustration and regret that your experience did not meet expectations. Please rest assured that we are continuously working to improve the reliability and security of our services.

Best regards,
HOSTKEY Team

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support! Always quick, friendly and outstanding overall. I really appreciate their service.

7 October 2025
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Reply from HOSTKEY

Thank you for your feedback.

Rated 5 out of 5 stars

Reliable uptime and effortless setup

Reliable uptime and effortless setup. Getting a dedicated server here was the easiest process I’ve experienced. While the panel design isn’t the newest, it’s stable and fully functional, which in the end is what matters most.

7 October 2025
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Reply from HOSTKEY

Thank you! We’re glad you’re happy with our service.

Rated 4 out of 5 stars

I’m sharing my experience as proof of…

I’m sharing my experience as proof of the good support I have received, both technical and billing.

4 September 2025
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Reply from HOSTKEY

Thank you for sharing your experience! We’re happy to know that both our technical and billing support have been helpful for you.

Rated 5 out of 5 stars

Outstanding service at an unbeatable…

Outstanding service at an unbeatable price. We’ve been working with HOSTKEY for over a year now, and our experience has been nothing but positive. Their pricing is highly competitive and when you add fast and professional communication, it’s truly a winning combination.

4 September 2025
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Reply from HOSTKEY

Thank you for your kind words! We’re delighted to hear about your positive experience over the past year and truly appreciate your trust in HOSTKEY.

Rated 5 out of 5 stars

I rent a VPS server with pre-installed…

I rent a VPS server with pre-installed Vless VPN in London. It was easy to install and work very well. Good service.

4 September 2025
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Reply from HOSTKEY

Thank you for your feedback! We’re glad to hear the VPS with pre-installed Vless VPN was easy to set up and works well for you.

Rated 4 out of 5 stars

It took a while to get connected

It took a while to get connected, but once the agent came online, they were very helpful and quickly resolved mu issue.

4 September 2025
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Reply from HOSTKEY

Thank you for your patience! We're glad our agent was able to help and resolve your issue quickly once connected.

Rated 3 out of 5 stars

The VPS works reliably without downtime…

The VPS works reliably without downtime and the price is great. However, the control panel could be more user-friendly.

4 September 2025
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Reply from HOSTKEY

Thank you for your feedback! We're glad to hear you’re satisfied with the reliability and pricing. We’ll keep working on improving the control panel to make it more user-friendly.

Rated 5 out of 5 stars

Renting a GPU server with the new…

Renting a GPU server with the new RTX6000 PRO is a game changer for me. This beast of a card handles massive tasks with ease thank to its huge 96gb v-memory. Plus, I can rent it just for a few days, which cuts costs significantly.

4 September 2025
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Reply from HOSTKEY

Thank you for sharing your experience! We’re glad the RTX 6000 PRO server is making such a difference for your work, and it’s great to hear the flexible rental option helps you optimize costs.

Rated 1 out of 5 stars

i dont recommande This host you will…

i dont recommande This host you will losing your money and paypal methode notwoking dont use anything and also they get blcoking you and when you request to reinstal server not working

8 September 2025
Unprompted review
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Reply from HOSTKEY

Hello!

We are sorry to hear about your experience and we truly value your feedback.

Please note that our PayPal payment method is fully operational, but in some cases, additional verification may be required by PayPal itself. Regarding reinstalling a server, this function normally works without issues, and if there was a technical error in your case, we would like to investigate it further.

We never block clients without clear reasons. If any action was taken on your account, it was likely related to a security or abuse issue, and we are always ready to provide details and assistance.

We encourage you to contact our support team directly so we can review your case in detail and resolve the problems you’ve experienced. Our goal is always to ensure our clients receive reliable service and quick support.

Rated 5 out of 5 stars

I’ve been a customer for many years…

I’ve been a customer for many years with multiple dedicated servers, and the service has always been prompt with excellent support. Overall, the prices are very competitive, the support is outstanding, and I would highly recommend hostkey for any hosting needs.

19 August 2025
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Reply from HOSTKEY

Thanks a lot for taking the time to leave such great feedback.

Rated 5 out of 5 stars

Good support

I had a small issue with an overdue VM payment, but support resolved it quickly. Thank you.

19 August 2025
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Reply from HOSTKEY

Thanks a lot, Erik! 🌟 Happy to know our team sorted out the VM payment issue fast and smoothly.

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