HSL Chairs - Southampton Reviews 

Assistant was very good at explaining all aspects of the chair, and clear with her explanations.

Explored HSL as an option for a new recliner chair and visited the Southampton branch.

We were shown around a variety of Chairs by Germaine and the service and time taken with us was excellent.

We had a super quick delivery ..however the wrong item was unfortunately delivered and a small admin issue happened.

But importantly - this was not a problem for long because the issue was quickly resolved and efficiently with good communication by the head office (Jon) and the wider team.

2 weeks later the new chair was delivered following excellent communication en-route.

Edwin and Garry quickly set up the chair and demonstrated it.

Would definitely recommend HSL for future purchases based on this experience.

Knowledgeable staff patient and reassuring. I did not feel pressured to buy just well informed

Came to my Dad's house and were very patient and helpful while he chose a riser recliner. We actually bought the demo chair on that day as it was perfect for his needs and they even rearranged all the furniture for him so could start using his new chair straight away!

Brian welcomed us at the door and from that moment on, we experienced the most thoughtful and caring interaction with an employee, that I think I have ever experienced in any shop. Brian’s knowledge of the product range and his description of the various features, allowing us plenty of time to consider every chair available, was both considerable and supportive. We were even given a cup of tea and biscuits and a quiet place in the showroom to consider a very substantial purchase. We left the showroom very happy with our purchase and confident that we hadn’t at any point been rushed into making a “snap” decision. Thank you Brian for your wealth of knowledge and outstanding customer service!

I've just received my sofa from HSL. It is excellent quality & British made. Fantastic comfort & nice design & material. Service & communication was good. Delivery was excellent, with special thanks to Justin for his helpfulness & consideration.

All round fantastic.
From ordering to delivery.
Lots of time spent by Elanor in Hedge End Southampton selecting the right furniture, great delivery crew.

We bought a two seater recliner from this branch of HSL in December and it is so comfortable! We started our journey to find a sofa in October, starting with HSL. The frontage of the shop is quite narrow, but the store goes back a long way and actually holds a good variety of different chairs and suites.

The staff are really friendly and helpful and they know their products well. But they are not at all pushy and so we just spent our time sitting for a while in various chairs until we found the model we liked.

HSL are not at the ‘cheap’ end of this market. We decided to visit a number of the other large furniture stores in the Hedge End area and sat in a lot of sofas. Whilst we found cheaper, we did not find anything as comfortable as what we found at HSL We are so glad we chose this settee; it is comfortable, supportive and also looks good in our lounge.

We would certainly recommend this company and the Hedge End branch.