Hello. I would like to thank the company: IBKSPORT.COM. I bought a Cannondale Habit. The bike arrived in top condition, prepared and packaged. Delivery took a few days longer than stated but everythin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had some questions which were answered quickly and well. Every issue was cleared before the purchase. The deliverytime was just as mentioned during the puchase, with no custom issues. Everything wen... See more
I ordered a 500Wh battery for my Specialized Levo without knowing IBKSports. The product was available and the price was good. IBK offer good communication and my shipment was problem free and in t... See more
Great service and fantastic pricing. Bought a Levo SL for nearly £1200 cheaper than a UK supplier. Bike arrived in good time via Fed Ex with Duty and Fees already paid. Highly recommended.
Company replied
Company details
Written by the company
Cycling and outdoor sports store. We work with the world's leading brands and we ship express worldwide directly with DHL,FedEX,UPS. We offer a top quality service aligned with customer needs. We are a European company located in the north of Spain.
Turboebike. - Inspiration comes with the sport
Written by the company
- Professional mechanics certified by Orbea and Specialized.
- We treat our clients with kindness, respect and offer personalized advice to each client's needs.
Fast shipping all over Europe. Payment with 3D Secure.
Fast and insured shipping with DHL, FedEx, UPS
We treat our clients with kindness, respect and offer personalized advice to each client's needs.
Contact info
Polígono Benta-aldea 26, 20270, Anoeta, Spain
- +34 843 99 99 54
- info@ibksport.com
- ibksport.com
4.4
Excellent
256 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The pakage was monitorized all of the…
The pakage was monitorized all of the way
So that I could know where it was at all times
16 January 2025
They answered my guestions very guickly…
They answered my guestions very guickly and transport was fast.
Also bike and all parts had perfect condition.
That was my first but not last time, when i buy something at ibkbike 👍🏻
17 January 2025
Great bike - even greater service
Quick and to-the-point customer service. Quick delivery. Perfect match
17 January 2025
The products are as expected and they…
The products are as expected and they were sent in reasonable time. Although I did not receive an order confirmation right away, the helpline was very helpful and after contacting them, everything worked out perfectly.
17 January 2025
Fast and uncomplicated
16 January 2025
Save delivery
Save delivery, everything worked exactly as promised. Thanks for your excellent service.
16 January 2025
Very Good quality of the bike the…
Very Good quality of the bike the delivery and the price too…Bravo !
16 January 2025
Great bike shop
Clear and fast communication, friendly, in time delivery and product as expected. Pricing is also very competitive.
16 January 2025
Good price and product with a fast shipping
Ordered an Orbea bike from California knowing that the bike will be coming from Spain at a good price compared to US prices. The time it took to arrive to the US was almost the same as if I had ordered it from within the States. Highly recommend IBK Sports!
27 November 2024
Unprompted review
accurate and quick delivery of a…
accurate and quick delivery of a product that was in short supply.
16 December 2024
Great communication (even though I'm in…
Great communication (even though I'm in the USA), quick shipping, and great prices.
16 December 2024
Prompt shipping. Outstanding service
Prompt shipping. Excellent packaging of the items.
16 December 2024
Great company to purchase bicycle parts
The only company I found that still stocks new parts for previous generations of Specialized road bicycles.
6 November 2024
I got my part with in two weeks shipped…
I got my part with in two weeks shipped to the USA
7 November 2024
A+ on Service
I had to order a part to ship to the US that was unavailable elsewhere. It was misdelivered but these guys worked with the carrier to sort it out and I was able to recover the package. A+ on service.
8 November 2024
Difficult to shop from the USA
Difficult to shop from the USA. I was looking for a specific PAS Normal Studios vest which IBK has in stock but trying to purchase with their invoicing system was very difficult to navigate. It was also a mystery of when it would ship as the arrival date was much different than the actual arrival. The most frustrating part was trying to check on the status of my order, their system requires too many steps and I would often get an error. Eventually my order was delivered, later than expected, but it was exactly what I was looking for. Unsure if I'll shop here again.
7 November 2024
Reply from IBKSPORT.COM
Dear James,
We sincerely apologize for the issues you encountered while making your purchase on our online store. We strive to provide a straightforward and satisfying shopping experience for all our customers, and it’s clear that we did not meet your expectations in this case.
We have noted the points you mentioned, particularly the difficulties with our billing system and the lack of clarity in the estimated delivery dates. We also understand your frustration with the order tracking system, and we will work on improving its accessibility and functionality to simplify the process for our customers.
We are pleased to hear that the product you received met your quality expectations. However, we regret that the overall shopping experience was not smooth. We sincerely appreciate your feedback, as it helps us identify areas where we can improve.
We hope that in the future, you might give us the opportunity to offer a more efficient and satisfactory service.
We would be grateful if you could improve the score provided.
Sincerely,
Customer Service Team
They were helpful during the painful…
They were helpful during the painful process of importing my bike.
7 November 2024
The time between my confirmation of my…
The time between my confirmation of my order and the update of the item being shipped took awhile to come through and I wasn't sure if the site was legit.
I tried accessing the online order tracker but it didn't work and internal social media links from the confirmation email took me to a different FB page.
However, a reply from customer service with my FedEx tracking code restored hope. FedEx also took awhile for the item to be shipped however it could be due to the current disruptions to air space travel of the Middle East.
Overall, glad I received my item as this was a hard to find part to complete my build.
7 October 2024
Reply from IBKSPORT.COM
Thank you for sharing your experience! We apologize for the delays and confusion during the ordering and shipping process. The disruption in the Middle East may have indeed affected FedEx's shipping times, but we're glad to hear that customer service was able to assist you with the tracking code, restoring your confidence.
We understand how frustrating it can be when order updates and online tracking don't work as expected, and we will look into improving the functionality of our order tracking system. Your feedback regarding the social media links has been noted, and we will ensure this is resolved to avoid future confusion.
We're happy you received the hard-to-find part you needed to complete your build. If there's anything else we can do for you, don't hesitate to reach out again. Enjoy your ride!
Everythins worked perfectly fine
Everythins worked perfectly fine. Questions were quickly answered. Delivery worked out. I can only recommend. Stan
24 September 2024
Unprompted review
Great bike and adaptable services.
Great bike and adaptable services.
12 September 2024
Unprompted review
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