IBKSPORT.COM Reviews 256

order was without problems, shipping was within few days, bike arrived in perfect condition after less than two weeks,

Great price, fast international shipping!

Excellent service. Fast delivery.

Great purchase experience, fast shipping and part arrived to the US in great condition.

Delivery arrived week after the date which was presented to me when I was ordering items. The person who I contacted regarding late delivery was very rude to me when I was trying to get information about my order, totally not professional. When I asked why my order was not sent yet (when there was already the day when I should have my items at home btw) they told me that... it's summer so that's why basically... If there is a summer and straight away you know that you can not keep delivery dates which you presenting to the customer when the one is placing the order you should REMOVE THIS INFORMATION FOR THE SUMMER PERIOD - as simple as that and for sure better then laying people around.  After all the delays and weird customer support there was no compensation for late delivery and no apologies for not correct information on the website. Shop kept saying that because of summer they could not deliver parcel on time (like I should take it under consideration when placing the order). 

Great customer support.
Delivery was slower than initially promised but it wasn’t too much of a delay.

Muy buena atención a mis necesidades. Increíbles en el sentido de servicio. Ordené desde los Estados Unidos y sin ningún problema. La ayuda y atención después de recibir ha side increíble también. Estoy muy contento con mi compra.

I ordered from USA and their service and attention has been incredible. Even after purchase care has been fantastic. They truly care about the customer and their experience.

Delivered in promised time and exactly what was ordered

Commande conforme, bien emballée et livrée dans les temps. Délais respecté.
Compliant order, well packaged and delivered on time. Deadlines respected.

Smooth purchase, good support and updates when the bike were delayed.

Buying a bike from IBK at your own risk!!

I bought the Orbea Rise M20. To my great surprise, when I received the bike, it did not match the images they had posted on their website. Additionally, one of the brakes required bleeding, and the cable for the dropper was also incorrectly mounted.

They refused to take responsibility for having posted an incorrect image, saying that I could just contact Orbea. However, on Orbea’s website, they had the correct image that corresponded to the bike I received, but not the one that was on IBK's website.

Regarding the issues with the bike I received, they also refused to take responsibility, as I had not paid the 65 euros for them to assemble it.

Since their only response to my complaints was that I could just return it, I chose to do that. To my great surprise, it cost over 300 euros to return the bike—three times as much as it cost to have it shipped to me. So now I have spent over 400 euros on a bike that I could not use for anything.

All in all, a terrible experience with some of the worst customer service, as they would not take any responsibility for their mistakes. So I really hope that anyone else buying from IBK has better luck than I did. One thing is certain: I definitely won’t take the chance again, even though their prices are good.

Fast deliveries to Sweden. Good package with no damage.

Very good. Shipping was fast👍

Easy ordering and payment on the website. A little lack of information regarding parcel tracking. Delivery took 10 days from ordering to receiving the bike which is good from Spain to Sweden. Overall a good experience!

It was Good price, quick delivery and guality product. I recommend IBK SPORT

I ordered shoes, the process was uncomplicated and very quick. They are cycling shoes that I couldn't find anywhere in Europe, but I found them here. I will definitely order my next pair here.

Super fast delivery to Finland. Ordered on sunday and arrived on thursday. Price was also 200-300€ cheaper than here.

Horrible expirience, placed the order 20 days ago, and still not shipped. Every time i ask what is going on with order, they reply "sorry, we will send it tommorow" or "we will send it next monday", and still nothing happened. Still waiting without my part, cannot ride my bike, because they are lying to customers selling something they dont have...

I know their prices are attractive but I highly recommend anyone to pay the little extra from an established company after my experience. I ordered and paid for a top mid July. There was no updates a couple days post EST delivery date so I reached out. The company then told me they had not got it in stock and had to get it from the supplier. They provided me with an updated ETA. This ETA was soon past so I had to reach out again. Still had not got the top I ordered and gave me another ETA which was 2 weeks time from when I last reached out, almost a month since my order. I then had to reach out again as no updates and they told me they had only got it in a different colour. So a month after I ordered and following up they still had not got my top and never reached out to provide an update. So in short, I would not recommend anyone to use this company. Awful customer service, awful system. Pay the small few extra $ and order from a proper company.

Purchased an Orbea MTB from ibk, and being in the US was definitely a bit wary of getting scammed by a random website. Did some research and it all seemed legit, so I placed my order as the price was hard to beat! Rosi kept in touch with me as my order progressed, and I received my bike ahead of schedule. Definitely some assembly required but it's what you'd expect, the brakes and derailleur were all set up but had to put the handlebars on, wire the dropper, throw the saddle on attach derailleur to frame etc... Overall a great experience purchasing from them!