Your repredentative, Gilda, was unhurried during our discussion. Especially, as our goal to build a new home had a late 2026 timeframe, there was no immediate action intended. Nevertheless, Gilda allo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well let's start from the beginning, I had to call back a few times to see whether you people had received my information, and yes you had. And I was told that I would definitely get a call within 24-... See more
Friendly staff that actually listened. When trying to find a home and land packages most calls try touting a box, this one didn’t and actually understood our situation and tailored advice accordingly... See more
Company replied
Swapna was extremely helpful in listening to my needs and advising then sending me homes that met my requirements. Thanks Swapna - great job in service and making this complicated journey a much e... See more
Company details
Contact info
Level 6, 473 Bourke Street , 3000, Melbourne, Australia
- 1800 184 284
- info@ibuildnew.com.au
- ibuildnew.com.au
4.3
Excellent
901 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was the first conversation
This was the first conversation. Your representative was very friendly and listened to all my “wants”, promptly organized a call with a financial broker, and we agreed on a meeting. I hope further communication will be just as pleasant and productive.
25 November 2024
Still waiting for something or someone…
Still waiting for something or someone to come back to me after they were looking for something for me.
6 November 2024
It was a prompt reply
It was a prompt reply. I filled in the form in the morning and within an hour, I was given a phone call. All my questions were answered briefly and I am referred to a builder for further support.
Very well-spoken conversation.
Thank you so much
13 November 2024
Reply from iBuildNew
Hi Praveena, We are so pleased that you were able to get all of your new build related questions answered. All the best for your upcoming build.
Nev done all the running around & got…
Nev done all the running around & got me the best to suit my needs very happy with it all
3 November 2024
Reply from iBuildNew
Hi Darian, We are so pleased that Chris was able to find you some well suited new build options that matched your requirements.
Took time to understand our needs and…
Took time to understand our needs and made suggestions. He also offered additional services and support. Clear communication and prompt responses
8 November 2024
Reply from iBuildNew
Hi Alison, So pleased to hear that you got so much value out of the conversation you had with Chris. He is so experienced and a great resource to have when considering a new build.
Reply from iBuildNew
Hi Tom, We will reach out today so that the team can help get you the info you are after which will help with your upcoming new build.
Reply from iBuildNew
Hi Esa, Happy to hear that you loved the service provided by the iBuildNew team. :)
Yes she was very helpful and spent her…
Yes she was very helpful and spent her time for find me a suitable home and land package
27 October 2024
Reply from iBuildNew
We love to hear that you phone call with Gilda was so informative. All the best for your home building journey.
She gave me all correct information.
8 October 2024
Reply from iBuildNew
Hi Deepak, We are so please you got some great info from our team.
Vasii was extremely thorough and…
Vasii was extremely thorough and confident in her information which gave me the confidence to trust in IBuildNew.
6 October 2024
Informative and took the time to…
Informative and took the time to understand what I was looking for
5 October 2024
Reply from iBuildNew
Hi Narelle, Thanks for your feedback! We are always so happy to hear how we have helped our customers.
Reply from iBuildNew
Thanks for the feedback! Glad that our team could assist with your home building enquiry.
I reached out to this company 3 times…
I reached out to this company 3 times and they didn't even have the common courtesy to email me back, it's just plain rude!!!!!
I tried emailing the email that Jen gave me it doesn't exist!! Very disappointed why can't people just be hones
2 October 2024
Unprompted review
Reply from iBuildNew
Hi Kylie, We are sorry that you have had this experience. We do have quite a comprehensive contact process to try our best to attempt to connect with every person that enquires with us. Please feel free to reach out directly at jen.tsombanis@ibuynew.com.au so that we can understand what happened and do our best to correct the situation. Look forward to speaking soon.
The agent was very helpful in directing…
The agent was very helpful in directing me as to who I have to contact as a first home buyer
29 September 2024
I think it's a great idea to have…
I think it's a great idea to have someone get ur goals achieved. they seems very promising at their first call. hope to get a good offer from them soon.
14 September 2024
Unprompted review
Reply from iBuildNew
Wonderful! so pleased you had a great experience with our team. We always try to be informative as possible depending on each customers requirements. All the best for your new build journey!
Reply from iBuildNew
Hi Dan, Thanks for your review. We think Chris is pretty amazing too! So glad you found the service and advice provided by Chris helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.