Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... See more
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See what reviewers are saying
Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... See more
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... See more
Company replied
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... See more
Company details
- #113 of 114 best companies in Perfume store
Written by the company
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Contact info
United Kingdom
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
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Ordered a sample of sunset hour
I ordered a sample of sunset hour by goldfield and banks as I even have a bottle of it myself.The sample smelt different,projected much less and didnt last as long.I strongly believe I have been sent a fake and I would never recommend this company.

Reply from Imperial Fragrances UK
No complaints
everything is fair love this one! for everyone recommended :)
I ordered a Kayali vanilla candy sample
I ordered a Kayali vanilla candy sample costing £7.99 which never turned up. Sent 2 messages via email chasing my sample and got no response. Very poor service. Had to complain to PayPal who then refunded me.

Reply from Imperial Fragrances UK
Excellent thank you
Great customer service
They where very helpful in processing a refund when my order got lost.
Payed for a sample I never received.
I bought a few samples from this site, I didn’t receive one of them I had payed for in my order. I contacted them to enquire in hopes that it was a simple mistake and that I’d then receive my sample that I payed for however it’s been a month or so and I’ve had no word nor received the missing sample. Don’t bother with this site, just go elsewhere to purchase samples, save your time and money.

Reply from Imperial Fragrances UK
Believe the negative reviews
Believe the negative reviews! They tamper with their fragrance samples I ordered strong perfumes and they came smelling like watery alcohol I could barely smell the perfume. Never use this sample company.

Reply from Imperial Fragrances UK
No response
I've ordered 2 samples and only have got 1. Live messaging doesn't work, no response and none to my email either.
Defective bottle leaking
The order arrived and the fragrance smells lovely but the bottle that it came in was defective and it is already leaking so it won't last until the wedding day. I already emailed customer services and no reply 30 Days later already.. Appauling customer service order no #23058
Great Service
I came across Imperial Fragrances UK recently and decided to order a few samples — and I’m so glad I did. The whole experience was smooth, and the customer service felt really genuine.
The samples arrived quickly and were nicely packaged. I loved being able to try out different scents without having to commit to a full bottle. Every fragrance I tried was high quality, and a couple of them really surprised me (in a good way!).
Overall, it was a great experience from start to finish. I’ll definitely be ordering again — highly recommend if you’re into fragrances or just want to explore new scents without spending loads.
I’ve ordered several times
I’ve ordered several times, and everything start to finish was a great experience. Website was easy to navigate, and I received my order very quickly. It was exactly what I wanted. Amazing service
I have placed multiple orders with this…
I have placed multiple orders with this company, and never had any issues. Samples arrived on time. Only once I had an issue with one sample leaked, I sent an email and got a quick response, and new sample was sent out with a week.
Great experience and great samples
Great experience and great samples! Thank you so much
I’ve got to give a big shoutout to…
I’ve got to give a big shoutout to Imperial Fragrances UK — their service is genuinely top-tier. From the moment you place your order to when it arrives, everything is smooth, fast, and reliable.
What really sets them apart is their carefully curated selection of niche and hard-to-find fragrances — whether you’re looking for something exclusive or want to sample before you commit, they’ve got you covered. Plus, the packaging? Secure and presentation-worthy, perfect for collectors and first-timers alike.
If you’re into niche scents or just starting to explore the world beyond designer perfumes, Imperial Fragrances UK is honestly one of the best places to start. Highly recommend checking them out!
How can I summarise it all in one paragraph
Absolutely brilliant. I have worked with many other fragrance sample sellers, none as good as imperial. Delivery was fast, fragrances smelt amazing (all authentic) and the owner was so nice when they added an extra free sample! Nothing but positives with this company, highly recommend and will only be using them for my smelly needs. Keep it up imperial!
If I could give no stars I would
If I could give no stars I would. I orders a sample over 2 weeks ago and have emailed several times but no response.
I am going to create a dispute with American Express as I think this is a scam.
This company is also Les Senteurs - avoid at all costs

Reply from Imperial Fragrances UK
I ordered 2 samples and only received…
I ordered 2 samples and only received 1. Live messaging on the website doesn't work, no response and none to my email either.

Reply from Imperial Fragrances UK
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