Imperial Fragrances UKReviews 

244
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... See more

Rated 5 out of 5 stars

Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... See more

Rated 1 out of 5 stars

Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... See more

Company replied

Rated 1 out of 5 stars

I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... See more

Company details

  1. #113 of 114 best companies in Perfume store

Written by the company

Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

244 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(244)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a sample of sunset hour

I ordered a sample of sunset hour by goldfield and banks as I even have a bottle of it myself.The sample smelt different,projected much less and didnt last as long.I strongly believe I have been sent a fake and I would never recommend this company.

5 September 2025
Unprompted review
Imperial Fragrances UK logo

Reply from Imperial Fragrances UK

Hi,

We haven’t had any emails from you and we can provide you with proof of purchase and authenticity and the photos of the bottles. We do not sell any fakes at all.

Please email us for us to be able to provide this information.

Info@imperialfragrancesuk.com

Kind regards

Rated 1 out of 5 stars

I ordered a Kayali vanilla candy sample

I ordered a Kayali vanilla candy sample costing £7.99 which never turned up. Sent 2 messages via email chasing my sample and got no response. Very poor service. Had to complain to PayPal who then refunded me.

31 March 2025
Unprompted review
Imperial Fragrances UK logo

Reply from Imperial Fragrances UK

Hi,

Please send us an email so we can process a refund for the missing sample Info@imperialfragrancesuk.com.

Kind regards

Rated 1 out of 5 stars

Payed for a sample I never received.

I bought a few samples from this site, I didn’t receive one of them I had payed for in my order. I contacted them to enquire in hopes that it was a simple mistake and that I’d then receive my sample that I payed for however it’s been a month or so and I’ve had no word nor received the missing sample. Don’t bother with this site, just go elsewhere to purchase samples, save your time and money.

29 June 2025
Unprompted review
Imperial Fragrances UK logo

Reply from Imperial Fragrances UK

Hi, this misunderstanding has not been resolved the correct fragrance was sent just label didn’t state the fragrance name. Kind regards

Rated 1 out of 5 stars

Believe the negative reviews

Believe the negative reviews! They tamper with their fragrance samples I ordered strong perfumes and they came smelling like watery alcohol I could barely smell the perfume. Never use this sample company.

20 July 2025
Unprompted review
Imperial Fragrances UK logo

Reply from Imperial Fragrances UK

Hi, this is completely untrue. Our reviews are not about tampering with products it’s due to our email server being down and us being unable to respond which has equalled in customers thinking we are ignoring them. However we do not tamper with any fragrance at all!

Did you reach out to us for us to look into the matter for you? I can see you ordered off us 5 times. If we was scammers and sending watered down items why the first 4 orders you was happy with but the 5th order believe we are scammers?

Kind regards,

M Khan

Rated 1 out of 5 stars

Defective bottle leaking

The order arrived and the fragrance smells lovely but the bottle that it came in was defective and it is already leaking so it won't last until the wedding day. I already emailed customer services and no reply 30 Days later already.. Appauling customer service order no #23058

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I came across Imperial Fragrances UK recently and decided to order a few samples — and I’m so glad I did. The whole experience was smooth, and the customer service felt really genuine.

The samples arrived quickly and were nicely packaged. I loved being able to try out different scents without having to commit to a full bottle. Every fragrance I tried was high quality, and a couple of them really surprised me (in a good way!).

Overall, it was a great experience from start to finish. I’ll definitely be ordering again — highly recommend if you’re into fragrances or just want to explore new scents without spending loads.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve ordered several times

I’ve ordered several times, and everything start to finish was a great experience. Website was easy to navigate, and I received my order very quickly. It was exactly what I wanted. Amazing service

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I’ve got to give a big shoutout to…

I’ve got to give a big shoutout to Imperial Fragrances UK — their service is genuinely top-tier. From the moment you place your order to when it arrives, everything is smooth, fast, and reliable.

What really sets them apart is their carefully curated selection of niche and hard-to-find fragrances — whether you’re looking for something exclusive or want to sample before you commit, they’ve got you covered. Plus, the packaging? Secure and presentation-worthy, perfect for collectors and first-timers alike.

If you’re into niche scents or just starting to explore the world beyond designer perfumes, Imperial Fragrances UK is honestly one of the best places to start. Highly recommend checking them out!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

How can I summarise it all in one paragraph

Absolutely brilliant. I have worked with many other fragrance sample sellers, none as good as imperial. Delivery was fast, fragrances smelt amazing (all authentic) and the owner was so nice when they added an extra free sample! Nothing but positives with this company, highly recommend and will only be using them for my smelly needs. Keep it up imperial!

12 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. I orders a sample over 2 weeks ago and have emailed several times but no response.
I am going to create a dispute with American Express as I think this is a scam.
This company is also Les Senteurs - avoid at all costs

5 June 2025
Unprompted review
Imperial Fragrances UK logo

Reply from Imperial Fragrances UK

Hi,

I apologise for the delay in response to your email. Our email server was down we are now up and running again and happy to help and fix any outstanding issues.

Please contact us on

Info@imperialfragrancesuk.com

Kind regards,

Imperial Fragrances UK

Rated 1 out of 5 stars

I ordered 2 samples and only received…

I ordered 2 samples and only received 1. Live messaging on the website doesn't work, no response and none to my email either.

20 May 2025
Unprompted review
Imperial Fragrances UK logo

Reply from Imperial Fragrances UK

Hi,

I apologise for the delay in response to your email. Our email server was down we are now up and running again and happy to help and fix any outstanding issues.

Please contact us on

Info@imperialfragrancesuk.com

Kind regards,

Imperial Fragrances

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