Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more
Company replied
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more
Company replied
Always arrive on the right day and around the same time. Lee is always smiling and polite when he enters our business. He is happy to wait if we are busy with patients and if we have any queries alwa... See more
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Company details
- #6 of 40 best companies in Waste Collection Service
- #4 of 47 best companies in Waste-Management Service
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Simon is very helpful
5 December 2025
Reply from Initial Medical
Thank you for your review. We're glad to hear that Simon has been helpful during his visits. We’ll be sure to pass your feedback on to him.
Thank you for trusting Initial Medical!
Scott is very nice man,always on…
Scott is very nice man,always on time,nothing to much trouble for him.Always happy to help with any questions you have.
5 December 2025
Reply from Initial Medical
Hi Paul,
Thank you for the great feedback. It’s wonderful to hear that Scott consistently provides punctual, friendly and supportive service. We’re proud to have him on the team, and your comments will mean a lot to him.
Thanks for choosing Initial!
Very helpful from start of visit to end…
Very helpful from start of visit to end of
Helped to organise what waste was being uplifted on that day.
Very friendly
Very professional
5 December 2025
Reply from Initial Medical
Hi Claire,
Thank you for your lovely review. We're delighted to hear that your visit was handled professionally from start to finish, and that our team member was able to support you in organising the uplift. Your feedback is truly appreciated.
Thank you for choosing Initial Medical!
Richard is always so nice and helpfull
2 December 2025
Reply from Initial Medical
Thank you for your lovely review. We're so pleased to hear that Richard is consistently kind and helpful during his visits. We'll be sure to pass your feedback on to him. It will mean a lot.
Thank you for choosing Initial Medical!
No issues at all just excellent service…
No issues at all just excellent service your driver John Feeney is reliable, quick, friendly and a credit to your company
26 November 2025
Reply from Initial Medical
Hi Paul,
Thank you for your excellent review. We're delighted to hear that John continues to provide reliable, friendly and efficient service during each visit. He will be very pleased to know his hard work is appreciated.
Thank you for taking the time to share your feedback and for choosing Initial Medical.
Great service
Great service thank you Luke. Have no problem at all recommending Initial. All the drivers that come to us are very polite and helpful.
26 November 2025
Reply from Initial Medical
Hi Philip,
Thank you for your great review! We’re delighted to hear that Luke and the wider team continue to provide polite, helpful and reliable service. Your recommendation means a lot to us.
Thanks again for taking the time to share your feedback.
Initial are great never had any issues…
Initial are great never had any issues and always on time for our collections. Thank you Initial and thank you Luke.
26 November 2025
Reply from Initial Medical
Thank you for your kind review! We’re so pleased to hear that your collections are always on time and that Luke delivers excellent service. We truly appreciate your feedback and continued trust in us.
Scott
Scott is a wonderful member of your team, always bright and cheerful, Very respectable always answers any queries i may have. He is also very quick and efficient
26 November 2025
Reply from Initial Medical
Hi Amy,
Thank you for your fantastic feedback. We’re thrilled to hear how much you value Scott’s cheerful attitude, professionalism and efficiency. He will be delighted to receive your comments.
Thank you for choosing Initial Medical!
cheery workman gets on with his job…
cheery workman gets on with his job with a smile
19 November 2025
Reply from Initial Medical
Hi Louise,
Thank you for your lovely feedback! We’re so pleased to hear that our colleague brings positivity and great service to your site. We’ll be sure to pass on your kind words to the team.
Thanks again for taking the time to share your experience.
our collection today was carried out by… Peter
our collection today was carried out by Peter who is an asset to the company, he is friendly and efficient.
19 November 2025
Reply from Initial Medical
Hi Croia,
Thank you so much for your review. We’re delighted to hear that Peter continues to deliver friendly and efficient service during your collections. He will be thrilled to receive this feedback.
We really appreciate you sharing your experience with us.
The person who attends the surgery is…SCOTT
The person who attends the surgery is always polite , prompt and reliable and nothing is too much trouble.
19 November 2025
Reply from Initial Medical
Hi Lisa,
Thank you for your wonderful review. We’re very pleased to hear that Scott provides such polite, prompt and reliable service. We’ll make sure he receives your great feedback.
very helpful
11 November 2025
Reply from Initial Medical
Thank you for taking the time to leave us a review! We're really pleased to hear that you found our service helpful. If there’s ever anything more we can support you with, please don’t hesitate to get in touch.
Thanks again for choosing Initial Medical.
First ClassService
We have been customers of Initial for approximately 10 years, the service has been first class from day one. All staff who complete uplifts are warm, friendly and extremely reliable.
Both Initial staff members who visit our site are a real credit to the company, genuinely really nice fellas.
11 November 2025
Reply from Initial Medical
Hi Andy,
Thank you so much for your loyal custom over the past 10 years — we truly appreciate it. We’re delighted to hear that you’ve consistently received first-class service from our team. It’s wonderful to know our colleagues on site have made such a positive impression; we’ll make sure your feedback is passed on to them.
Thanks again for your continued trust in Initial Medical.
Great service today when I called to…
Great service today when I called to resolve an outstanding invoice. Speaking to two customers service of team each time with in 5 minutes, Debby Taylor pick up the second call helping us resolve this issue we great communication through the day by email and each time replying within a short amount of time. 5 ⭐️ service
11 November 2025
Unprompted review
Reply from Initial Medical
Hi Jonathan,
Thank you for the fantastic review! We’re really pleased to hear that Debby and the rest of our customer service team were able to resolve your query quickly and keep you updated throughout the day. Providing prompt, clear communication is important to us, and it’s great to know this was your experience.
Great service
Peter from initial is great. Text's the night before to say he will be there and if i have problems being in the salon he helps with arranging another time. Can't fault that. Great service by him
6 November 2025
Reply from Initial Medical
Hi Alissa,
Thank you for your lovely review! We’re so pleased to hear that Peter provides such thoughtful, flexible, and reliable service. It’s great to know he keeps you informed and works around your schedule. We’ll be sure to share your kind words with him.
Warm regards,
Initial Medical
Reply from Initial Medical
Hi Bakerob,
Thank you for your kind feedback! We’re delighted to hear you’re happy with our punctual, polite, and friendly service. Providing a first-class experience is always our goal, and we truly appreciate your support.
Kind regards,
Initial Medical
Jude who comes to Mountfield primary school.
Jude who comes to Mountfield primary school and empties the nappy bins is very help full in every way possible, She phones me direct to let me know when she is arriving so i can meet her and let her into ares that she cannot access, Jude is very friendly and a polite person, I would be so lucky and proud to have someone like that as an employee as she is so efficient, Tony Cairns Cluster manager at Mountfield Primary school.
6 November 2025
Reply from Initial Medical
Hi Tony,
Thank you for such a thoughtful and detailed review. We’re thrilled to hear that Jude provides efficient, friendly, and proactive service at Mountfield Primary School. It’s wonderful to know she goes above and beyond to make collections smooth and hassle-free. We agree, she’s a real asset to our team!
Warm regards,
The TruPilot Team – Initial Medical
Matt Derbidge
Matt Derbidge, always pleasant. Does a great job, provides us with supplies when needed. Efficient and helpful.
5 November 2025
Unprompted review
Reply from Initial Medical
Hi Rebecca,
Thank you for your kind words! We’re so pleased to hear that Matt continues to deliver efficient, helpful, and friendly service while keeping your supplies well managed. Your feedback will be passed on to him; he’ll be delighted to hear it.
Best regards,
Initial Medical
Great service friendly driver always…
Great service friendly driver always prompt and efficient. Brilliant company
31 October 2025
Reply from Initial Medical
Hi Elaine,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the service and that your driver is always friendly, prompt, and efficient. It’s great to know our efforts make a positive difference to your experience.
We really appreciate your kind words and continued trust in Initial Medical.
Warm regards,
Initial Medical
Great
Great!
We couldn't recommend anymore if we tried! The staff are always polite and friendly. We never have a problem with our collection days.
29 October 2025
Reply from Initial Medical
Thank you so much for your fantastic review! We’re thrilled to hear that our staff continue to provide polite, friendly, and reliable service, and that your collections always run smoothly.
Your recommendation means a lot to us. We truly appreciate your support!
Kind regards,
Initial Medical
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