Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more
Company replied
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more
Company replied
Always arrive on the right day and around the same time. Lee is always smiling and polite when he enters our business. He is happy to wait if we are busy with patients and if we have any queries alwa... See more
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Company details
- #6 of 40 best companies in Waste Collection Service
- #4 of 48 best companies in Waste-Management Service
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4k reviews
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The staff are polite and very…
The staff are polite and very professional, nothing is too much bother for them.
29 October 2025
Reply from Initial Medical
Hi Sylvia,
Thank you for taking the time to share your feedback! We’re so pleased to know our team continues to provide polite, professional, and attentive service. Your ongoing support and kind words are truly appreciated.
Kind regards,
Initial Medical
Excellent service
Excellent service, polite, helpful and attentive to our business needs. Local driver (Torbay/South Devon Area) Mr Dan Edwards especially worthy of praise, an asset to the company. Highly recommended
29 October 2025
Reply from Initial Medical
Hi Dignity Funerals Team,
Thank you for your lovely review and recommendation! We’re thrilled to hear that Dan Edwards provides such polite, helpful, and attentive service in the Torbay and South Devon area. He’s indeed a valued member of our team, and we’ll make sure your praise is passed along to him.
We truly appreciate your trust and look forward to continuing to support your business.
Warm regards,
Initial Medical
Customer service excellent
Customer service support Amy was great in dealing with our payment issues, kept us in the loop at all times and made things as smooth as possible. Thanks Amy!
20 October 2025
Reply from Initial Medical
Hi Jo,
Thank you for your lovely feedback! We’re so pleased to hear that Amy provided excellent customer support and kept you fully informed while resolving your payment issue. Delivering smooth, reliable service is what we strive for, and we’re delighted Amy made the process easy for you.
Kind regards,
Initial Medical
Great customer service from friendly…
Great customer service from friendly regular collection chap 'Chris'.
20 October 2025
Reply from Initial Medical
Thank you for your kind review! We’re delighted to hear that Chris provides such friendly and consistent service during his regular collections. It’s always great to know our team members make a positive impression — we’ll be sure to share your feedback with him.
Warm regards,
Initial Medical
James is very reliable
James is very reliable, great communication, always very friendly and helpful.
20 October 2025
Reply from Initial Medical
Thank you for your kind words! We’re delighted to hear that James consistently provides reliable, friendly, and helpful service with great communication. We’ll be sure to share your feedback with him — he’ll be thrilled to know his efforts are appreciated.
Warm regards,
Initial Medical
Missed collection of medical waste by 3…
Missed collection of medical waste by 3 days now. Again told to wait until 17.00 for a collection...another no show. The promised phone call each day never happens.
23 October 2025
Unprompted review
Reply from Initial Medical
Good day,
We’re very sorry to hear about the missed collections and the inconvenience this has caused. This isn’t the level of service we strive to provide, and we completely understand your frustration.
Please accept our sincere apologies. We’d like to resolve this for you as quickly as possible and ensure it doesn’t happen again. Could you please contact our customer care team on 0808 149 7991 or via our contact form at www.initial.co.uk/contact-us
So we can investigate this and arrange a prompt collection?
Thank you for bringing this to our attention. Your feedback helps us improve the service we deliver to all our customers.
Kind regards,
Initial Medical
Reply from Initial Medical
Hi Elle,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that Jude provided excellent service. We’ll be sure to pass on your feedback to him. We really appreciate your support and look forward to continuing to assist you.
Warm regards,
Initial Medical
Always a positive experience dealing…
Always a positive experience dealing with any member of the team at Initial. Quick to respond and friendly.
22 October 2025
Unprompted review
Reply from Initial Medical
Hi James,
Thank you for taking the time to share your experience! We’re so pleased to hear that you consistently have positive interactions with our team. Providing quick, friendly, and reliable service is what we strive for every day.
Best wishes,
Initial Medical
Brilliant service
Always efficient and reliable we have worked with Initial for several years
John contacts us prior to coming to collect and it works like clockwork as we are not in the clinic every day
Communication is brilliant
Highly recommend this service and wouldn’t use anyone else
22 October 2025
Unprompted review
Reply from Initial Medical
Thank you for your wonderful feedback and for trusting us over the years. It’s fantastic to hear that John and the team have kept everything running smoothly for your clinic. We truly value your recommendation and continued partnership.
Kind regards,
Initial Medical
Dan is always cheerful and helpful…
Dan is always cheerful and helpful despite the amount of clinical waste we have in clinic
20 October 2025
Reply from Initial Medical
Thank you for taking the time to share your feedback! We’re delighted to hear that Dan continues to provide cheerful, helpful, and dependable service, no matter the workload. His positive attitude and professionalism make him a real asset to our team.
We truly appreciate your kind words and your continued trust in Initial Medical.
Warm regards,
Initial Medical
Reply from Initial Medical
Thank you for your review and for mentioning Jason. We’re so pleased to hear positive feedback about his work and the service he provides. We’ll be sure to share your comments with him. He’ll be very happy to know his efforts are appreciated.
Reply from Initial Medical
Thank you for your kind feedback! We’re delighted to hear that you’re pleased with the service. Your support means a lot to us, and we look forward to continuing to provide reliable, professional care for your practice.
Best regards,
Initial Medical
Stephen Mulville is the best
Stephen Mulville is amazing! Super friendly and always goes above & beyond. He takes the time to deliver new stock into our lab neatly rather than leaving buckets at reception and is always asking if we need anything more. Credit to the company!
15 October 2025
Reply from Initial Medical
Thank you for such a wonderful review! We’re thrilled to hear that Stephen continues to deliver exceptional service with care and attention to detail. His friendly approach and willingness to go above and beyond truly reflect our commitment to excellent customer support.
We’ll be sure to share your kind words with him — he’ll be delighted to know his efforts are appreciated.
Warm regards,
Initial Medical
Micky Powers does collections at my…
Micky Powers does collections at my company. The level of care and professionalism he has is above and beyond. Always communicates with me about the time and the day of collection. I would highly recommend him and this company to anyone who is looking that service. 5* service.
Pepper and Phillips Funeral Service
16 October 2025
Unprompted review
Reply from Initial Medical
Hi Inga,
Thank you for such a kind review! We’re delighted to hear that Micky provides outstanding care, communication, and professionalism during his visits. We’ll be sure to share your praise with him, he’ll be thrilled to know his dedication is appreciated.
We’re grateful for your recommendation and proud to continue providing you with 5-star service.
Best regards,
Initial Medical
Rodger comes to us weekly to support…
Rodger comes to us weekly to support our practice. Rodger is very reliable always on time and goes above and beyond for our team. We look forward to seeing his smile every week, his caring and professionalism support is highly appreciated.
Jade cook My Dentist Clacton
16 October 2025
Unprompted review
Reply from Initial Medical
Hi Jade,
Thank you for your kind words! We’re so pleased to hear that Rodger continues to provide such reliable, caring, and professional support to your practice. It’s wonderful to know his friendly attitude and dedication make a positive difference to your team each week.
We’ll be sure to pass along your lovely feedback, he’ll be delighted to hear it!
Warm regards,
Initial Medical
Ongoing contract
Ronnie came to the practice to review our current contract with Initial. he covered everything we needed for the practice to run smoothly and our clinical waste to be exactly as we needed. Fred is a absolute pleasure to work with he is fab at his job and always goes the extra mile.
29 September 2025
Unprompted review
Reply from Initial Medical
We really appreciate your lovely review. It’s great to hear that Ronnie provided such a thorough contract review and that Fred continues to deliver excellent, reliable service. We’re proud to have team members who go the extra mile to ensure everything runs smoothly for your practice.
Thank you for your continued trust in Initial Medical!
Warm regards,
Initial Medical
James is excellent as always!
James is always super friendly and helpful! He always arrives when we are expecting him and always has a kind word or joke to brighten our day! He is quick, efficient, thoughtful, and always helps us out if we have any questions or issues with our waste!
8 October 2025
Reply from Initial Medical
Hi Samantha,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that James brings friendliness, efficiency, and positivity to each visit. It’s wonderful to know he brightens your team’s day while keeping everything running seamlessly.
We’ll be sure to share your kind words with him; he’ll really appreciate them.
Best wishes,
Initial Medical
Jude McCarton is very professional and…
Jude McCarton is very professional and is very patient with the way our practice works. She gives us fantastic service every time she comes for our clinical waste. She is a credit to your business.
8 October 2025
Reply from Initial Medical
Hi Jill,
We really appreciate your thoughtful review. It’s great to hear that Jude provides such professional and patient service for your practice. We’re proud to have her on our team and delighted that her commitment to excellent service stands out to you.
Thank you for trusting Initial Medical for your clinical waste needs!
Kind regards,
Initial Medical
We have been using Initial for a number…
We have been using Initial for a number of years now at Specialist Dental Partners. Always great service and Matt Durbridge out collection guy is also brilliant always friendly, very helpful, respectful ☺️☺️
8 October 2025
Unprompted review
Reply from Initial Medical
Hi Lesley,
Thank you so much for your continued trust and loyalty over the years. We’re thrilled to hear that Matt continues to provide friendly, respectful, and helpful service. He’ll be so pleased to receive your feedback!
We truly value your partnership and look forward to continuing to serve Specialist Dental Partners with the same high standards.
Best wishes,
Initial Medical
Jude Mccarton
Jude Mccarton. Jude always does a fabulous job and turns up when required and is very professional and polite. She is a credit to your company
2 October 2025
Reply from Initial Medical
Hi Jamil,
Thank you for sharing your kind feedback! We’re so pleased to hear that Jude continues to deliver professional, reliable service and represents Initial Medical so well. We’ll be sure to pass along your compliments. She’ll be delighted to know her hard work is appreciated.
Best regards,
Initial Medical
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