Since our branch opened we have had the same woman coming every week, Jackie, she comes and is so friendly always chats with everyone and get her jobs done. She makes the morning she is there better w... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
Carl was fantastic. Great service really efficient. Needed our air fresheners changing as the person before him hadn’t done them he had no problems doing this. Really friendly guy. Thank you Carl,
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 122 best companies in Business-to-Business service
- #4 of 40 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #3 of 47 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Always pleasant and efficient.
23 July 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear that you consistently have a pleasant and efficient experience with us. Thank you for your wonderful feedback!
Always professional and friendly
Always professional and friendly. Simon is always polite helpful and professional, we get a full and professional service whenever Simon visits the site
15 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. It's wonderful to hear that our team member is always polite, helpful, and professional, providing a full and professional service.
Carl is a great and friendly member of…
Carl is a great and friendly member of the team. Really good service.
23 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback. We are so happy to hear that our team member provided great and friendly service.
Colin is super efficient friendly and…
Colin is super efficient friendly and always deals with our needs
23 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that our team member is consistently efficient, friendly, and always deals with your needs.
Cheerful collin
I've worked for my company quite a few year's now & had one of your colleagues ( collin) most of that time. He's always cheerful, nothing too much trouble, but still remains very professional. Your very lucky to have such lovely people promoting your business. Well done collin, keep it up, always a pleasure to see a friendly face.
23 July 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such wonderful feedback about one of our colleagues! It's truly rewarding to know that their dedication and positive attitude made such a lasting impression. We are very fortunate to have such individuals representing us. Thank you for sharing your kind words; we will certainly pass them along.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you consistently find our team member friendly and in a good mood.
Reply from Initial Washroom Hygiene UK
Thank you for taking the time to leave a review. Your feedback means the world to us.
This has got better over time
This has got better over time, there was a lot of miscommunication from the office and the payment details. We had a guy empty the bins but due to staffing if he had time off the bins would be missed as no one to cover. Nick is a new member of the team who is reliable.
23 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your experience and are glad to hear things have improved. We understand your frustration regarding past communication and staffing challenges that led to missed collections. We are continuously working to enhance our services and are pleased that our team members are making a positive difference.
Carl is always extremely polite and…
Carl is always extremely polite and always contacts me prior to his visits. His work is always first class and spotlessly tidy
23 July 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear our team member is polite, contacts you prior to visits, and provides first-class, tidy work. Thank you for your kind words!
Carl
Carl - amazing as always - he’s been coming to my restaurant since transferring here - what a great job he does and even more so having a sub-contractor come being professional friendly and talkative compared to to some we do get.
Never take Carl of my route please KFC Halesowen
21 July 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear such wonderful feedback about our team member! It's fantastic to know that our service is consistently meeting your expectations. We truly appreciate your kind words and your continued support.
Colin is a great chap always does a…
Colin is a great chap always does a great job with the bin
21 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that you consistently receive such great service.
Craig thomson comes weekly and he's…
Craig thomson comes weekly and he's always reliably on time, never misses a day. very much look forward to his visits.
20 July 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive feedback! We're so glad to hear that our team member is reliably on time and that you look forward to their visits.
Amazing 5 star review for hard worker
I’m giving this 5 stars because Carl yarranton who comes in every Monday morning to our work to do our bins. He is always smiling and very polite. And always does an Amazing service and keeps the place and bins looking tidy and ready to use for customers and staff. He is a credit to your workforce and deserves the praise and appreciation as he always does his job to a high standard.
21 July 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate you taking the time to share such wonderful feedback. It's fantastic to hear that our team member consistently provides amazing service, always with a smile and politeness. We're glad they keep your workplace and bins tidy and ready for use.
Colin's professional service ensures…
Colin's professional service ensures that our facilities are clean and hygienic for the young people who use our site, he is always cheerful and a pleasure to do business with.
21 July 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear such positive feedback! It's wonderful to know that our service ensures clean and hygienic facilities, and that our team member provides such a cheerful and pleasant experience.
Colin is great always comes in still…
Colin is great always comes in still even after couple years still happy smiling asking how we are and is there anything else we need couldnt ask for a better service keep it up
21 July 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear about your positive experience! It's wonderful to know that our colleague consistently provides excellent service and maintains a friendly demeanor. Thank you for sharing your kind words.
Kirk Stembridge
Kirk Stembridge
Is a great ambassador for Initial. Helpful , polite and a pleasure to deal with .
Starlings 85 market place pe37 7aq
20 July 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your positive experience with our team member. We appreciate you taking the time to share your feedback with us!
Peter Does a fantastic job
Peter Does a fantastic job, credit to the company always very pleasant and friendly.
16 July 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member does a fantastic job and is always pleasant and friendly. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We're so happy to hear that you found our team to be very attentive and pleasant. Thank you for sharing your positive experience with us!
Colin is extremely friendly and always…
Colin is extremely friendly and always brightens up my day .
16 July 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that our team member consistently brightens your day with their friendly demeanor.
Colin never turns up unexpectedly
Colin never turns up unexpectedly
Always rings in advance even if it's the day before and tells us the time. He is always to his word on time that makes a big diffrence when you run a large school
Never leaves any mess and always polite
14 July 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience and that our communication and professionalism made such a difference for your school. Thank you for sharing your kind words!
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