Initial Washroom Hygiene UKReviews 

16,855
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff's professionalism, friendliness, and helpfulness. Customers consistently praise the excellent service, noting its efficiency, reliability, and the proactive approach of employees in addressing needs and maintaining high standards. Many appreciate the positive attitude and personable interactions, making their overall experience pleasant and stress-free. However, some customers also noted issues with unacceptable service, poor conduct, and a lack of accountability when problems arose, particularly regarding equipment failures and contractual obligations. There were also mentions of discrepancies in billing for services or products, with difficulties in getting answers or resolving these issues from customer service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their politeness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, often highlighting the professionalism and... See more

Product

Reviewers mention positive feedback about product, highlighting that required products are always clean and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michel visits twice per week. He undertakes his work quietly, efficiently & without intrusion. Michael is always obliging & happy to assist in any way he can. Michael is always cheery, with a posit... See more

Company replied

Rated 5 out of 5 stars

Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more

Company replied

Rated 5 out of 5 stars

We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more

Company replied

Rated 5 out of 5 stars

Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more

Company replied


Company details

  1. #1 of 4 best companies in Hygiene Services
  2. #6 of 119 best companies in Business-to-Business service
  3. #4 of 42 best companies in Waste Collection Service
  4. #1 of 1 best companies in Hygiene Station
  5. #3 of 46 best companies in Waste-Management Service

About Initial Washroom Hygiene UK

Written by the company

We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.

Contact Us

Setting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903

Local and Expert Response
Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
Innovative Solutions
Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
Technology
Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
Health & Safety
A company with a ‘World Class’ Health & Safety record.
Sustainability
A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales

Contact info

4.9

Excellent

TrustScore 5 out of 5

17k reviews

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4.9

All reviews

(16,855)

565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Outstanding service by Craig. He always goes out his way to provide a fantastic service to us and not to forget, it’s always given with a smile and nothing is ever a bother to him. Thank you

11 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so happy to hear about your fantastic experience! It's wonderful to know our team provided such outstanding service with a smile. Thank you for your kind words.

Rated 5 out of 5 stars

Steve is always the 3 "P's"

Steve is always polite, pleasant and punctual. Working methodically and efficiently every time. We never have any issues with the service he provides.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience. It's wonderful to know our service is consistently polite, punctual, and efficient. Thank you for your kind words!

Rated 5 out of 5 stars

Craig visits us regularly

Craig visits us regularly, He is always friendly, approachable and professional. Everything is handled efficiently
It’s always lovely to deal with people
who are not only reliable but also he’s a genuinely pleasant person.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're delighted to hear about your positive experience! It's wonderful to know our service was friendly, professional, and efficient. Thank you for sharing your kind words.

Rated 5 out of 5 stars

Carl is professional

Carl is very friendly, professional and efficient.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience! We're happy to hear our team was friendly and efficient.

Rated 5 out of 5 stars

Great Service

As always, great service from Craig, he comes in and greets everyone, always smiling and makes chat with the staff. If there are any problems he goes out his way to make sure the problem is solved and gives good advice.

Mrs S

11 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear about your positive experience with our team member. We truly appreciate your kind words and feedback!

Rated 5 out of 5 stars

Craig provides a 1st class service…

Craig provides a 1st class service every week without fail , nothing is to much trouble for this guy ,always cheery, accommodating,helpful , patient and polite

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear about your positive experience! It's wonderful to know our team member consistently provides such excellent service. Thank you for your kind feedback.

Rated 5 out of 5 stars

The company appears very efficient and…

The company appears very efficient and thorough, especially Carl Yarranton who was kind and very informative all while remaining professional regarding his job.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience. We are happy to hear that our team member was kind, informative, and professional. Thank you for your feedback.

Rated 5 out of 5 stars

The driver we now have is very…

The driver we now have is very professional courteous and friendly

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're delighted to hear about your positive experience with our driver. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent Service

The attending staff member is consistently efficient, friendly, and cooperative. They always take the time to ensure we have no issues during each visit. The service is excellent and cannot be faulted.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you taking the time to share your positive experience. We're so glad to hear our team is consistently efficient and cooperative, ensuring excellent service during each visit.

Rated 5 out of 5 stars

happy staff

happy staff, reliable and knowledgable, dependable and polite

10 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate your kind words! We're glad you consistently receive knowledgeable and polite service.

Rated 5 out of 5 stars

Wonderful customer service

Carl yarranton came to do the bins and mats at Asda express stourport, he was quick and polite and made sure the bathroom and store was up to our standard, he had such good energy at such early hours !! Great customer service.

Tia

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're happy to hear that our service at Asda Express Stourport met your expectations. It's great to know that the bin and mat service was quick and polite, and that our team member provided excellent customer service with such good energy. Thank you for your positive feedback.

Rated 5 out of 5 stars

Polite

Polite, courteous, efficient

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are glad you enjoyed our service. Thank you for your kind words!

Rated 5 out of 5 stars

Colin always come in with a smile

Colin always come in with a smile, the children at our setting know him and welcome him. He always come with appropriate clothing and hygiene equipment. Good service.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're happy to hear about the positive visits and that the children enjoy the interactions. We appreciate your kind words about the service.

Rated 5 out of 5 stars

Gary was efficient at his job

Gary was efficient at his job, which was carried out in a professional manner.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're delighted to hear about your positive experience. We appreciate you sharing your feedback with us.

Rated 1 out of 5 stars

Use Cathedral Hygiene

Despite being a contract customer for 6 years, the sanitary bins are overflowing, air fresheners are not being refilled, mats are not being changed and we've ran out of toilet rolls because promised contract deliveries did not arrive. They said they would do an emergency drop during service, but that did not arrive as well and no one called, so we had a full restaurant but had to close 4 out of 6 cubicles as it was too late to fetch Andrex. No ones picking up the phone to resolve. Just give you a case number, it's logged in the system etc....... Use Cathedral Hygiene instead. They pick up, whwn they rarely get it wrong.

11 June 2026
Unprompted review
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your concerns regarding our service delivery and communication. We are truly sorry for the issues with our service.

This is not the level of service we strive for, and we are incredibly sorry for any inconvenience caused by this situation . We would like to rectify this immediately; please share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com
Initial Washroom Hygiene.

Rated 5 out of 5 stars

Hedgewood school

Excellent service for both the nappies and sanitary bins by Angela

8 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're so glad you enjoyed our service. Thank you for your kind words!

Rated 5 out of 5 stars

Initial staff member conducting work…

Initial staff member conducting work within school, always arrives during his allocated time, conducts his work timeously and is professional and friendly with janitorial staff on site.

8 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're delighted to hear about your positive experience! We appreciate your kind words regarding our team member's punctuality, efficiency, and professionalism. Thank you for your feedback.

Rated 5 out of 5 stars

Amazing Andrew

Andrew calls with us, he’s absolute amazing, he’s always pleasant, professional and always a smile on his face. Nothing is too much trouble. Thank you Andrew.

8 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're so glad to hear about your positive experience! It's wonderful to know our team member is pleasant, professional, and always helpful. We appreciate your kind words.

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