Initial Washroom Hygiene UKReviews 

16,855
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff's professionalism, friendliness, and helpfulness. Customers consistently praise the excellent service, noting its efficiency, reliability, and the proactive approach of employees in addressing needs and maintaining high standards. Many appreciate the positive attitude and personable interactions, making their overall experience pleasant and stress-free. However, some customers also noted issues with unacceptable service, poor conduct, and a lack of accountability when problems arose, particularly regarding equipment failures and contractual obligations. There were also mentions of discrepancies in billing for services or products, with difficulties in getting answers or resolving these issues from customer service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their politeness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, often highlighting the professionalism and... See more

Product

Reviewers mention positive feedback about product, highlighting that required products are always clean and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michel visits twice per week. He undertakes his work quietly, efficiently & without intrusion. Michael is always obliging & happy to assist in any way he can. Michael is always cheery, with a posit... See more

Company replied

Rated 5 out of 5 stars

Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more

Company replied

Rated 5 out of 5 stars

We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more

Company replied

Rated 5 out of 5 stars

Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more

Company replied


Company details

  1. #1 of 4 best companies in Hygiene Services
  2. #6 of 119 best companies in Business-to-Business service
  3. #4 of 42 best companies in Waste Collection Service
  4. #1 of 1 best companies in Hygiene Station
  5. #3 of 46 best companies in Waste-Management Service

About Initial Washroom Hygiene UK

Written by the company

We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.

Contact Us

Setting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903

Local and Expert Response
Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
Innovative Solutions
Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
Technology
Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
Health & Safety
A company with a ‘World Class’ Health & Safety record.
Sustainability
A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales

Contact info

4.9

Excellent

TrustScore 5 out of 5

17k reviews

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4.9

All reviews

(16,855)

565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with service

Really happy with service, Carl is always friendly and polite

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your feedback. We are happy to hear that our service was friendly.

Rated 5 out of 5 stars

Ian Garrett

Ian Garrett from Initial is always pleasant and professional when on site at Waterworld. Very thorough in his job. Well done Ian!!

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're so glad to hear our team member is pleasant, professional, and thorough. Thank you for your kind words!

Rated 5 out of 5 stars

Very great

Very great , communicated well and done a great job

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're glad to hear we communicated well and did a great job. Thank you!

Rated 5 out of 5 stars

Thanks Nicholas

We have a new regular driver Nicholas, and he is so polite, reliable and efficient, its great to have him visit every week.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're so glad to hear such wonderful feedback about our driver! We truly appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Carl is always polite and punctual

Carl is always polite and punctual. He is very pleasant and efficient.

15 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate your feedback. We are so happy to hear that you found the service to be polite, punctual, and efficient.

Rated 5 out of 5 stars

Michael from Initial consistently…

Michael from Initial consistently provides outstanding service attending the establishment. He is always professional, reliable, and arrives with a positive attitude. What really stands out is how personable and friendly he is. He always takes the time to say hello and is a pleasure to deal with.

His professionalism and cheerful approach make a real difference, and it's clear that he takes pride in his work. We can always count on him to provide a smooth, efficient service with a smile.

Thank you for your excellent work and for being such a positive representative for Initial.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so happy to hear such wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It's fantastic to know our team member consistently provides excellent service.

Rated 5 out of 5 stars

Colin is always happy to help and…

Colin is always happy to help and delivers a high standard, sharp and efficient every time. Initial have a very good colleague who is always promoting your business proposals

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate your positive feedback! We're delighted to hear our colleague consistently delivers high standards and promotes our business. Thank you for your kind words.

Rated 5 out of 5 stars

Great operative

really pleasant operative that services our company,
always polite & courteous, seems very happy in his job.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're so glad to hear that our operative is pleasant, polite, and courteous. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent Service

Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly takes pride in what he does. It’s one of those jobs that often goes unnoticed, but Steve does it consistently well and helps keep everything clean and hygienic. A genuinely nice guy who provides a great service.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear such wonderful feedback! It's fantastic to know that our team member consistently provides such a professional and reliable service, ensuring everything is clean and hygienic. We truly appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Our representative Carl is always…

Our representative Carl is always polite and helpful. A pleasure to deal with. Thank you :)

15 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience. We are so happy to hear that our representative is always polite and helpful.

Rated 5 out of 5 stars

Always really helpful

Always really helpful, happy to answer any questions we have. Always working with a smile, nothing seems too much to ask.

18 May 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so happy to hear our team is helpful and always working with a smile! Thank you for your kind words.

Rated 5 out of 5 stars

Steve has been emptying our hygiene…

Steve has been emptying our hygiene bins every fortnight and provides a fantastic service. He is always friendly, reliable, and professional.

It's a pleasure dealing with Steve, and his pleasant, friendly manner is very much appreciated. We would highly recommend him to anyone looking for a trustworthy and professional hygiene service.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We truly appreciate your wonderful feedback! We are so pleased to hear that you consistently receive fantastic, friendly, and professional service. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Faultless

Craig is especially helpful and we can't fault the service.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're so glad you had a positive experience with us. Thank you for your kind words!

Rated 5 out of 5 stars

Our Initial lady Ange is fabulous…

Our Initial lady Ange is fabulous always on time comes twice a week does the nappy bins and the ladies sanitary bins
The nappy bins in our School she keeps them smelling lovely if that’s even possible whatever she puts in there the room smells good
Ange is a credit to Initial, she’s friendly always smiling always happy and always as a friendly word come rain or shine, she’s there
Keep up the good work

8 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear such wonderful feedback about our service and team member. It is fantastic to know that we are consistently meeting your expectations and keeping your school smelling fresh. We truly appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Craig is a credit to the company

Craig is a fantastic member of the initial staff
He is fast and efficient
He is also super friendly and upbeat
Hes is an absolute credit to the company

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate you sharing your positive experience. We are happy to hear our staff member is fast, efficient, and friendly. Thank you for your kind words.

Rated 5 out of 5 stars

The service consistently exceeds…

The service consistently exceeds expectations, and the gentleman is invariably courteous.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We're glad you enjoyed your experience. We appreciate your kind words about our service and our team member.

Rated 5 out of 5 stars

Mr Thomson

Mr Thomson is always happy and friendly and very professional when he comes to do his job . we appreciate how fast but efficient he is . and we look forward to a quick catch up

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We are so pleased to hear such wonderful feedback about our team member! We appreciate you acknowledging their professionalism and efficiency. We look forward to continuing to provide excellent service.

Rated 5 out of 5 stars

This company is very reliable

This company is very reliable and never let us down.
Colin our regular man is a lovely friendly guy who is always mindful of our children in the setting.

12 June 2026
Initial Washroom Hygiene UK logo

Reply from Initial Washroom Hygiene UK

We appreciate your positive feedback! We're happy to hear our service is reliable and our team member is friendly and mindful of your children.

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