Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
Company replied
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Review summary
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Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
Company replied
Always an efficient and great service ! Carl is an asset to the company and is consistently friendly and engages in conversation ! Never have an issue or any problems with initial, and we have... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 121 best companies in Business-to-Business service
- #6 of 43 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #5 of 47 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Roy is very diligent and carries out a…
Roy is very diligent and carries out a great job on every visit. He is a pleasure to work with
1 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you find the work thorough and the interactions pleasant.
Good service
Good service, staff always positive and friendly, especially Carl. Highly recommend this company.
31 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate your recommendation and are so happy to hear that you consistently receive good service from our positive and friendly staff.
Superb service
Superb service. Always polite, ensures all procedures are followed for entering the school.
Always goes the extra mile to check we have everything we need and checks we are happy. Great
24 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive experience. We appreciate your recognition of our team's politeness and dedication to ensuring safety procedures are followed. Thank you for your great feedback.
Carl is always polite and respectful of…
Carl is always polite and respectful of the environment,
26 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be respectful.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are so happy to hear that you found the service to be helpful, professional, and accommodating.
Service
Michael is extremely efficient and is always very reliable and polite nothing is too much trouble
Never had any issues with the service
26 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that you find our service efficient, reliable, and that nothing is too much trouble.
Professional
Professional, friendly and always approachable. Darren is easy to deal with and consistently reliable. A pleasure to deal with. Highly recommended.
24 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that you find our team professional, friendly, and reliable. Thank you for the high recommendation!
Reply from Initial Washroom Hygiene UK
We're glad you received friendly and helpful service. Thank you for sharing your positive experience; we appreciate your feedback!
Willie always comes in cheery and his…
Willie always comes in cheery and his job is carried out efficiently.
24 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing this positive feedback with us. We are so happy to hear that you consistently receive efficient service with a smile.
Reply from Initial Washroom Hygiene UK
We're happy to hear that your experience was fast, efficient, and friendly. Thank you for sharing your positive feedback with us!
Carl is great always has a smile and is…
Carl is great always has a smile and is very professional when he attends our restaurant
24 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We are happy to hear that you are pleased with the professional service and the friendly attitude.
Excellent customer service.
Your Customer Service Representative is excellent. He is very polite and takes an interest in our work. He is very reliable and a credit to your company.
24 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that our representative is consistently reliable, polite and takes an interest in your work.
Excellent Service!!
Staff is very professional, friendly and polite and always comes to the door with a smile on his face. It is always a pleasure to see him appear.
Service is professional and swift with never any complaints by staff or pupils.
24 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our staff's professionalism and friendliness made such a positive impression. It's great to know that you appreciate our swift and seamless service. Thank you for your positive feedback!
Carl yarrington is very polite…
Carl yarrington is very polite professional and friendly member off your team he does his job good and efficiently
24 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We are so happy to hear that you found our team member to be polite, professional, and efficient.
Great team
The staff are pleasant and efficient, it's usually John Carr or Nathan Parsons that visit our office.
24 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our staff is pleasant and efficient during their visits to your office. Thank you for acknowledging their efforts; we appreciate your positive feedback!
Pete that comes is always friendly and…
Pete that comes is always friendly and efficient he always stops to chat and is always on top of our service needs.
19 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! It's great to hear that our team member is friendly, efficient, and meets your service needs effectively.
Collin is very friendly and efficient
Collin is very friendly and efficient, very knowledgeable with any queries we have.
24 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your feedback. We are so happy to hear that you found our employee to be friendly, efficient and knowledgeable.
Initial service technician: From the beginning of the contract we…
From the beginning of the contract we have our entrance mats hanged over and cleaned regularly including ladies hygiene bins in the toilets. This is done with no hassle in the background and the serviceman is so professional in his manner.
24 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the services, including the entrance mats and hygiene bins, are consistently delivered to your satisfaction. We appreciate you mentioning the serviceman's professionalism. Thank you for your positive feedback.
sanitary bin collection
Michael is so friendly ,says hello to everyone ,we all know him familiar face quick and efficient, never leaves a mess. genuine good guy
13 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! It's great to hear that you find our team member friendly, efficient, and conscientious.
Kuldip is always smiling and friendly…
Kuldip is always smiling and friendly top man
23 March 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad to hear that you found our team member friendly!
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