Instrument Furniture Reviews 

Delivery so quick even earlier than I expected, so polite and helpful service! Wow!

The quality of this furniture is fabulous.Our bedroom looks so stylish now. From placing the order to delivery the service was 2nd to none.I was kept informed every step & the guys that delivered & built the furniture were so polite & professional.

Great experience. Good quality furniture. Would definitely recommend.
Delivery guys were great at putting it all together for us.
Thanks again!

Delivery was on time & we paid for assembly which was very efficient. The wardrobe was delivered / assembled 1 week from order. Really happy with my new wardrobe!

Super quick delivery. The service was outstanding as expected by trusted company. Also, would like to note that I had a great communication and support by their team. Really helped me with some queries and decisions. The wardrobe I have ordered, came as described online, top quality and stunning design. Definitely will be buying next piece of furniture from this company.

The service is great, quick delivery. Also good communication from the them. I think the assembly service worth the money. Wardrobe looks great in my house

Whilst I have no complaint whatsoever about the quality of the furniture we bought, or the skill and professionalism of the delivery/fitting teams, there is an awful lot that this company needs to improve. We initially placed an order for various pieces of bedroom furniture on 5th November 2022. Lead time was advertised at 7 to 9 weeks. Hey, there was just a chance it would all be in by Christmas, slim, but a chance! Apparently not. There would be delays and we would be contacted when the furniture had been made and delivered to UK. I started chasing it up in March 2023. I did get delivery confirmation, took a day off work to await the arrival on 14th March. The two fitters worked speedily and efficiently but were unable to complete the task as a box of fittings needed to assemble the internal sections of the wardrobe was missing. Apparently, it happens! The following day I was contacted to say the replacements had been ordered and they'd be in touch with a delivery date. Today, the new fitter arrived very promptly with a set of drawer runners that we already had but NONE of the fittings that were needed to complete the job. Luckily for all concerned, the fitter had a bag of spare parts from other jobs in his van and was able to cobble together enough parts to assemble the internal sections of the wardrobe. It in now 13th April. Some 22.5 weeks after Instrument took my £2000 plus payment in full and only now, partly by lucky accident, have they fulfilled the order. I see from replies by Instrument to other negative comments on here, that some customers have been offered partial refunds in compensation for delays etc. No such offer was ever made to me. Is it only made to those who make a fuss? I firmly believe you owe me compensation. What a shame, the actual product looks very nice.

EDIT EDIT EDIT EDIT EDIT
Updated information. As stated in their reply below, Instrument Furniture were very quick to respond to this review and contacted me to negotiate a settlement that would be satisfactory to all parties. Agreement was reached swiftly and this matter is now resolved. I repeat that despite the difficulties encountered during this process, the actual bedroom furniture is as good as I had hoped. I'm sure it will give years of good service.

DO NOT USE THIS COMPANY

I felt reassured and confident given all of the positive reviews for this company and the furniture and I could not have been more wrong.
Quality is horrendous.
Customer service has been the worst experience of my entire life.
God forbid anyone actually wants to pick up the phone and talk to you to resolve issues- and as for the 'live chat' help, it simply serves to help them take your money and not actually help deal with any issues. An email thread of 25 emails later I am absolutely beyond done with this company. 2 missed deliveries and now it seems a third, and when the only representative you meet in the form of the delivery man is saying how bad the quality is I think that speaks for itself.
Wish I had never bothered giving this company a penny of my money or my time, and you shouldn't either.

Arrived on time and was pretty straightforward to put up although if you're not good with construction of furniture maybe the construction service they offer is better for you. Looks great now it's up very sturdy and loads of space inside.bedroom looks amazing now and the price is decent definitely recommend 👍🏻

Placed an order on the 29th December 2022 for two wardrobes.

Confirmation that delivery would be made within three months.

Delivery is now quoted at approximately five months.

I have cancelled my order and requested a refund.

A shame as I placed my order after researching via Trustpilot and reading such great reviews.

Sadly not my experience at all.

DO NOT USE THIS COMPANY IF YOU WANT TO RECEIVE YOUR GOODS WITHIN THEIR OWN PUBLISHED TIME SCALES. I ordered my wardrobe and drawers at the beginning of Nov 2022, it is now the 6th of Apr and I am still waiting. Customer service have even stopped responding to emails, I can only imagine they are so embarrassed by the delays, that they don't have any more excuses. This is not a proactive company, they are quite prepared to let delivery dates slide without even a cursory email to the customer affected to set expectations. This results in customers having to ask what is going on and then being fed that the delays are with the factory....or the factory closed over Christmas, sorry but that is a known event, it happens every year!!! to compound this further, once the kit does arrive in the UK, you get fed the "fitters are busy" line, so again you are waiting, instrument simply take no responsibility, the either point the blame at the factory, or the fitters, whilst sat on the pot of gold you gave them at the beginning of the debacle

Communication was fabulous. Guys arrived and removed shoes before entering my home. Both respected myself and property. Wardrobe is amazing. Quality is second to none. Guys built wardrobe within hour and removed all packaging. I cannot fault this company. From start to finish it all went smoothly. Highly recommend

WOULD NOT RECOMEND. We ordered a wardrobe from this company on New years Eve. Once we ordered we were sent an email stating we should received our order between 7-9 weeks plus 1-3 week dely. This took us to the end of March. We were surprised as we didn't see this on the website before we had ordered and before they had taken our money, however at this point there wasn't much we could do and we wanted the wardrobe so we replied saying we were happy with this. One week away from the 9th week deadline I emailed asking for an update on 22nd Feb that the order wasn't even the UK and would be leaving the factory end of march. this would have taken us to the longest possible time period first stated to me. I then emailed this week and was told my order won't be leaving the factory until 4-9 April. Again they have said this is an estimated time, so I have a feeling they will push the date back again. throughout it has been me emailing them asking for updates on our order - they never contact first and never give updates unless you ask. We have spent £1.7K on this wardrobe. For us this is such a lot of money. When you charge so much money for something your customer service needs to be amazing and trust worthy. I have tried to find a phone number online however they do not have one. I started a live chat with a lady who was really lovely but couldn't help me. I am now waiting on a response to my last email asking how long it will take for the Wardrobe to reach me after it leaves the factory as I have been told he wardrobe is coming from Germany so it is looking very likely I will not receive the order till end of April - way over the time stated and really poor communication through out, un trustworthy time scales and pushing back dates.

Response to seller's comment:

- It is actually insane to believe you can leave your customer waiting quietly for 6 weeks for a broken mirror, in such a competitive market as you said in the email.
- Not having a helpline, better-prepared staff, less waiting time, and constant communication with your customer shows clearly how little you care actually. I didn’t want to post any reviews from January because I really hoped you would do your best for the door to come sooner. It didn’t happen. Your colleagues on the chat didn’t give any help. Its also unbelievable to keep telling me “I don’t know” or “it doesn’t depend on us” - the delivery people and online chat (cause that is all you have, worth mentioning here that your colleague on the live site told me you are all working from home so no phone line, really?!) that’s all they have ever told me. When you spend over £1k on furniture, at least you want to know what’s the status of your order. How do you keep track of your business if you don’t know anything?
- There is no such thing as “the need arises on the job” for your guys to cut the rails at the location because I placed the order in December paying extra for the rail. You definitely knew already (if you cared) that this delivery had extras. The rail he cut in a rush had a sharp and slanted edge, we had to smooth it out ourselves to fit it in place.
- To be honest, I don’t know what is your origin (you are not transparent with this either on your website), but I saw a customer saying the same thing. Even your first delivery guy didn’t know what “Instrument” is - he thought he missed the house or something. Then he said Laguna or something like that, I presume your umbrella. AND IT DOES MATTER where your item is coming from because that translates into shipment, timing, and quality. I am sure you do your shopping in the same way too. Transparency with your customer goes above everything.
- For the record as a conclusion - the quality of these wardrobes is medium, what drags it down badly is the insane amount of time you need to put into the assembly. I would have gone for an assembly service but really over £200?! it's simply NO. If I were to pay for assembly for all the pieces I would have paid at least the same amount I paid for the furniture itself which is ridiculous. A white ball for the wardrobes I bought, is that they fit nicely in the space I had for them. Time will tell how they will behave. I still have an unpacked chest of drawers and that is because it's insane how time-consuming and confusing the manual is.
- no, I won’t adjust or delete my comment from Trustpilot, as you requested via email. Other customers may want to know.
I thank you for sending the door in the end. I finally have in March the set I ordered in December but I won’t bother you again.
Thank you
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I placed a large order with this company and couldn't be more disappointed. I've ordered a complete bedroom set Cleo (shetland oak) and an individual Cleo light grey wardrobe.
The left door arrived damaged in January and now is March and still waiting for the replacement. Today they came with the so-called replacement but it was the wrong colour. I had to send it back. The delivery guys said they don't know anything.
Please don't tell me I have to wait another 6 weeks.

The first delivery guy assured me they have a spare door in the warehouse, but it wasn't the case and so I had to wait 6 weeks for their mistake. The same guy just did a "metallic surgery" in front of my house just because he realised I added an extra rail, and so he just cut a piece of the bar quickly and handed it to me. insane.
I just want this door for goodness sake.
To think of a refund or part refund for all this mess is completely alien to them.
Besides the fact that it is hell to assemble, you have no code to identify your screws. Even though they seem to have some codes in the instruction, there is no identification on them, so you don't really know which one is which.

In conclusion, AVOID as much as possible. I really stayed put until now waiting for this door and I regret that. Believe me, IKEA has so much better range of wardrobes. The reason I chose Instrument is because I wanted to help small businesses in the UK. (Instrument is polish not english ) but i think I was wrong.

Bought two sets of bedroom furniture. Two double wardrobes, two chest of drawers and two bedside cabinets. They were delivered within two days of a date convenient to me and one man assembled them in four hours. He was extremely efficient, cleared up after him and took away all the packaging. They look so good that I would recommend this Company without hesitation.

So pleased with our grey Cleo sliding wardrobe, fabulous service start to finish, the wardrobe has totally transformed our bedroom and couldn't be happier with it. The delivery was really prompt from the time of order and great communication. The fitters assembling it were very professional, advised when arriving and took all the packaging. Highly recommend.

I bought myself a beautiful wardrobe and the engineer who delivered it was wonderful, expertly assembled it and took all the rubbish away he was very polite and nothing was to much trouble. I highly recommend this company and will definitely be purchasing from them again, quick and excellent service.

The wardrobe is of great quality, we were very much happy with customer service, in particular delivery and installation.

Recently had a wardrobe, which we are really pleased with.
Really well made, lots of room inside. Booked to have it fitted by the professional fitters well worth it, they were so proffesional. Would recommend them to anyone looking for new wardrobes.