My recent purchase of glasses / sunglasses was such a positive experience. Staff were extremely helpful, warm, friendly and guided me carefully through the whole process. It’s an efficient service, bo... See more
Company replied
Green Street 36, CB2 3JX Cambridge, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My recent purchase of glasses / sunglasses was such a positive experience. Staff were extremely helpful, warm, friendly and guided me carefully through the whole process. It’s an efficient service, bo... See more
Company replied
This company is fabulous! Great designs, staff to help you choose frames in a zero pressure environment. I felt at ease in the Cambridge branch, I went into the shop having seen some frames online tha... See more
Company replied
Over 50 years of wearing glasses, and this is the first experience obtaining a new pair that was actually a pleasure. Simple straightforward process, gorgeous frames, lovely vibe in the shop - all pe... See more
Company replied
A whole new experience. No add-on prices. The customer knows how much the lenses will cost before moving on to choosing the frames.
Company replied
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Green Street 36, CB2 3JX, Cambridge, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great website and digital try on function and even better personal service in the Cambridge store, when I went in to try on and get measured in person.
Two lovely new pairs of reading glasses that fit perfectly and more to follow I am sure.

Reply from IOLLA - Cambridge
Amazing range of sunglasses and glasses, there is definitely something for everyone style. Great communication and customer service. Highly recommend a visit to IOLLA Cambridge!

Reply from IOLLA - Cambridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.