Jack & Jill Reviews 173

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with the artificial intelligence, mentioning that it occasionally provided irrelevant job suggestions or experienced glitches. A few other people also felt that the app could be improved, citing problems with functionality and responsiveness.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff, particularly a specific staff member,... See more

Artificial intelligence

Reviewers mention ambiguous feedback about artificial intelligence. Many customers praise the AI for being... See more

Service

People report positive experiences with service. Customers highlight the quality of work, clear... See more

Application

Customers consistently note positive experiences with the app, finding it a great tool for job applications.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great: providing opportunities I haven't found elsewhere. Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which o... See more

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to rev... See more

Rated 5 out of 5 stars

Jack & Jil is impressive. The conversation is natural, quick, and surprisingly human. What stood out to me most is how well it adapts to your CV and the questions it asks to understand the things you... See more


Company details

  1. #39 of 41 best companies in Recruitment

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

3.9

Great

TrustScore 4 out of 5

173 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

jackandjill.ai : Jack is glitching!!!

jackandjill.ai has been excellent up until this week.

'Jack', on my account at least, has entered a perpetual, conversational, rolling glitch where 'he' just repeats the same, the same, the same paragraph over and over. At the same time advising his technical malfunction has been resolved.

A few emails to the support team this week remain unanswered. I have cleared cookies, restarted, logged out and in.

In my mind it would appear to be a rather serious issue but I am not sure the creators are giving the issue the same attention! Perhaps relying on their AI to report and resolve, but he can't cos he is broken, broken, broken...

A fabulously useful tool when it works... decidedly unusable when glitching!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Jack and Jill is highly personalised

Jack and Jill is genuinely refreshing. The level of personalisation is amazing being able to talk to Jack, explain concerns, and even vent makes the process feel surprisingly therapeutic and human. The dating-app-style interface is intuitive and far better than traditional job boards, and the matching feels collaborative rather than one-sided. I love the clear breakdown of Location, Compensation, Culture, Role, and Skills for each opportunity, which makes deciding what’s worth pursuing much easier. The branding is clean and professional, and the transparency around pricing builds real trust. It feels like Jack is in your corner.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Title: Feels like having a real talent partner 24/7, not a job board

I’ve been using Jack & Jill while exploring a relocation to London and targeting niche early-career roles in finance and strategy.

What genuinely stands out is that it doesn’t feel like a traditional job board. Jack takes the time to understand your background, preferences, and long-term goals, then filters opportunities accordingly and keep learning. The matches feel thoughtful rather than volume-driven.

I particularly value the context provided around roles and companies — it helps with positioning and tailoring applications strategically.

For anyone navigating competitive processes, especially in consulting or finance, this feels closer to having a talent partner than just another platform.

11 February 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Thank you so much! Really appreciate you sharing this feedback

Rated 2 out of 5 stars

If I wanted a poor experience

If I wanted a poor experience, I would have just gone to a terrible recruiter.

This surely can't be the future of getting a job

6 February 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Sorry to hear about your experience. Please do reach out to support@jackandjill.ai if there's more we can do to improve or you have specific feedback?

Rated 1 out of 5 stars

I would not recommend it

Initially, I was impressed with how easy it was to have a call with Jack. He was caring, compassionate, and made me feel supported.

However, my experience quickly deteriorated. I started receiving job roles, but they didn’t really match my criteria. I provided additional feedback, but then Jack began sending roles that didn’t even exist. When I questioned this, the answers were vague, often referencing past positions or saying things like “this was your favourite company and they had this role before,” without real substance.

Some of the links to roles were empty, and other roles were completely unrelated, such as soft developer positions that weren’t relevant to my field. At one point, Jack mentioned that Jill would keep me updated on my progress and support my applications, but this never happened. When I asked about it, I received vague responses again.

Overall, it felt disorganised and unreliable. The system seems to get stuck on one or two criteria and cannot progress further. I used this for about three months, but it only added to my stress rather than helping me. Unfortunately, I would not recommend it.

5 February 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Sorry to hear about your experience! We have deployed fixes to solve this and do feel free to reach out to support@jackandjill.ai if there is more we can do the help!

Rated 1 out of 5 stars

Scam

Scam - they advertise roles on LinkedIn which don't exist. They just want to scrape candidate data. Stay away

16 January 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hey! The LinkedIn jobs definitely exist! Appreciate your feedback - we've made sure all roles are updated and live. Please do reach out if there's anything else we can help with.

Rated 2 out of 5 stars

The service is okay

The service is okay; the AI essentially brings you straight to the career pages on company websites. It does produce a variety of interesting roles at companies I wouldn't normally see.

However, I've found it (Jack) commonly suggests jobs that are either out-of-scope, or ones I'm unqualified for- this might be a reflection of the current job market. I've had very little progress in getting a new role so far.

Update: To the response from Jack & Jill CS
In short, no. I'm receiving fewer communications for job roles, and the roles are still unsuitable- I know I won't hear back or will be rejected from these roles based on the Job description.

15 January 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hey, we've deployed a fix so that Jack responds better to your feedback about the seniority of the roles. Hope you have a better experience. Would love to know if this has helped?

Rated 2 out of 5 stars

The latest version sucks

It worked for me quite alright the first few months, however they recently updated (at least the jack version i am using), it is now not as engaging, and they keep omitting the previous information i've told them before. Now they are sending me random roles that are not really aligned.

15 January 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hey, we've taken a look and deployed a fix. Hope you now have a better experience, and thank you for your feedback.

Rated 5 out of 5 stars

Absolutely love using Jack & Jill

Absolutely love using Jack & Jill. It’s super innovative and the potential is clear. I’ve spoken to Jack a few times, once when he was brand new and then again recently and the progress has been impressive. He’s shared highly relevant roles that I didn’t even know existed, and is removing the heavy lifting from my job search. I’d 100 percent recommend him to anyone looking for their next role.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Jack and Jill

Jack and Jill

It seems you have tumbled down the hill !

So much for your AI - first it said I am verified, then failed to move to the next screen, and then told the verification process had failed....

kind regards

Richard

2 January 2026
Unprompted review
Rated 4 out of 5 stars

This platform has great potential.

This platform has great potential.
I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of which were relevant to my search, and included a couple of roles which I hadn't yet seen advertised elsewhere. Jack also provided some CV related guidance which was useful.

21 October 2025

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