Jack & Jill Reviews 175

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with the artificial intelligence, mentioning that it occasionally provided irrelevant job suggestions or experienced glitches. A few other people also felt that the app could be improved, citing problems with functionality and responsiveness.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the intuitive platform and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff, particularly a specific staff member,... See more

Artificial intelligence

Reviewers mention ambiguous feedback about artificial intelligence. Many customers praise the AI for being... See more

Service

People report positive experiences with service. Customers highlight the quality of work, clear... See more

Application

Customers consistently note positive experiences with the app, finding it a great tool for job applications.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great: providing opportunities I haven't found elsewhere. Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which o... See more

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to rev... See more

Rated 5 out of 5 stars

Jack & Jil is impressive. The conversation is natural, quick, and surprisingly human. What stood out to me most is how well it adapts to your CV and the questions it asks to understand the things you... See more


Company details

  1. #40 of 41 best companies in Recruitment

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

3.9

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very personable

Jack was really easy to talk to!

16 June 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Supriya,

Thanks for sharing!

It's really great to hear you thought Jack was pleasant to talk to—we're sure it goes both ways.

If you have any other feedback, we'd love to hear it. You can get in touch by dropping us a note at hello@jackandjill.ai.

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

Rated 5 out of 5 stars

I’m sure there will be a lot more of…

I’m sure there will be a lot more of these in the future. While the interview might be a little clunky and unsettling, the actual roles I have been recommended have been great.

26 August 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Angus,

Thank you for sharing about your experience.

We're very happy the recommended roles were spot-on, but we'd love to hear more about your thoughts on the initial interview.

If you're happy to jump on a call with a member of the team, send us an email at hello@jackandjill.ai.

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

Rated 2 out of 5 stars

Interesting but ineffective

It's a cool bit of kit, no doubt. Sure it, or something like it, could be good in time. For now, it just spammed me with jobs that were mostly the wrong fit or no longer available. I found a job through a human recruiter in the end.

12 August 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Dave,

Thank you for sharing your updated view.

We are sorry to hear that your originally positive experience deteriorated—and would love to double-click on the points you raised.

The invite to jump on a call with a member of the team is still open. If you're happy to do so, please send us an email at hello@jackandjill.ai.

Also—congratulations on your new role!

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

Rated 4 out of 5 stars

Very useful

Very good with keeping in touch and providing useful information. Unfortunately no jobs have been found for me due my condition and the type of contract I would like. I would recommend this to others though.

26 August 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi Lauren,

Thank you for sharing and for recommending us to others—that is very gracious of you given Jack didn't directly help you.

We'd still love to be able to help you land your dream job - no matter how niche! If you have any feedback, please send us an email at hello@jackandjill.ai.

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

Rated 4 out of 5 stars

Jack - getting there!

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to review). The place it really shines is as a career coach, giving me suggestions on what questions I'm likely to face at an interview, how well different opportunities fit the preferences I've described, and so on.

Looking forward to seeing it evolve, improve, and mature!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

I have had a very pleasant experience…

I have had a very pleasant experience job hunting with Jack for about 6 weeks. He helped to discover relevant roles, great ideas and feedback. I have recommended Jack and Jill to many of my friends.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Super impressed by Jack

Super impressed by Jack. Very quickly understood the context of my experience and what I was looking for. Has been sending me relevant roles since, responds really well to feedback and adapts the search. I’m confident this is the future

22 August 2025
Unprompted review
Rated 5 out of 5 stars

This is a glimpse of the future

This is a glimpse of the future.

Doing an interview with Jack is like talking to an amazing, younger Dumbledore, who takes your verbose waffle and makes it the best version of yourself.

Within moments you forget it's not a real person. I would urge everyone to give it a go even if you're not job hunting, just to be wowed by this amazing technology.

Then Jack follows up with emails that feel personal. Advice is super helpful and builds your confidence. Big stuff like what to change on your Linkedin Profile and CV or little stuff like how to fill in a US form in the UK when they ask about your GPA score, or the subtle difference between a cover letter and a 'why do you want to work at X' question, or what to put in the 'salary expectations' box.

Jack gives great evaluations of jobs against my actual skills and ambitions - whether found by Jill or outside.

Of course, Jack occasionally does hallucinate, so like all AI you have to be on the ball about having your own opinions. Sometimes I've received the same email twice, but that's rare.

Overall I'm blown away, have found it incredibly useful. Highly recommend giving it a try.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

If you’re looking for a job in the UK, there’s no better alternative than Jack. One of the very few products that truly blew me away. highly recommended!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Clearly the Future of Recruiting

This is clearly the future of recruiting. As a candidate, I enjoyed my call with Jack (the AI) more than a usual recruiter. Why? Probably because the average recruiter has a very narrow interest in landing you a very specific job that they have with a client in that short period of time. It's transactional. With Jack, he's accessing thousands of available jobs, and I've been emailing back and forth getting advice on what type of jobs are appropriate for me, how to update my CV and more. No human would have the time to do this.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Not perfect sure - but impressive

As with all LLM platforms and problem-oriented AI personas right now this is a work in progress. But that being said I’ve had some incredibly fast progress since I made time to invest in dialogue with Jack. Following a couple of clarifying conversations the output became laser focused and I’m excited to continue the conversation.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

I loved my chat with Jack

I loved my chat with Jack! I found that the conversational AI to be realistic, it wasn’t glitchy and asked me questions that were clearly related to to my CV and LinkedIn profile. Not as good as a good recruiter but far better than a poor recruiter. Great communication so far and I have been genuinely impressed.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Nothing compares to jack and Jill

This was the first time I felt like I had someone who was on my side and made an effort to understand my needs. Jack io takes a holistic approach to the jib application process that is unheard of currently in the market. Thank you Jack (and Jill) 🎉

8 July 2025
Unprompted review
Rated 1 out of 5 stars

A deeply impersonal experience with a…

A deeply impersonal experience with a fabricated AI chatbot. It promises a lot but in reality delivers very little.

15 July 2025
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hi TM,

We really appreciate you sharing about your experience, and would like to apologise for falling short of your expectations.

At only 6 months old, we are sure to have a few outstanding quirks to iron out. And feedback like yours is pivotal to bringing into focus these areas where we should strive to do better.

For context, over the last couple of months, we have made substantial changes to the product—which should hopefully address some of your concerns, especially regarding personalisation.

We'd love to dive deeper into your feedback. If you're happy to jump on a call with a member of the team, send us an email at hello@jackandjill.ai.

Best wishes,
Matthew Wilson - Co-founder and CEO of Jack & Jill

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look