I have been a regular customer for almost 2 years now. It’s an addiction that I love! The quality, designs, variety and colours are the most beautiful! Kids look amazing in JK and as a mom I’m just gr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful, high quality kids clothing. Great reward programs, sales and well priced basics to compliment the more expensive items. I've purchased many items over a few years and only one item had a mi... See more
Company replied
Jamie Kay is my go to for beautifully made, designed and diverse pieces for my two daughters and son. I have been buying their clothing items for years now and people always comment on the gorgeous pr... See more
Company replied
I can't fault Jamie Kay, they're a luxury brand but also have amazing specials. The fabrics, designs, colours and prints are gorgeous and everything is so beautifully made. The snuggle bunnies are... See more
Company replied
Company details
Written by the company
Beautiful colours, delicate prints, crafted from the softest highest quality fibres in the world. www.jamiekay.co.nz
Contact info
New Zealand
- orders@jamiekay.co.nz
- jamiekay.co.nz
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Purchased several products over the year(s). Fast shipping and great customer service, the team were very helpful when I needed to organize a return for an order. Thank you! x
17 March 2026
Unprompted review
Reply from Jamie kay
We truly appreciate your continued support over the years, and we’re delighted to hear you’ve had great experiences with both our products and our service.
Our team is always happy to help, so it’s wonderful to know we could assist you smoothly with your return.
Had a broken product after one use
Had a broken product after one use, had a replacement as soon as customer service had seen my email, lovely customer service! Have been buying for years ☺️
10 March 2026
Unprompted review
Reply from Jamie kay
Thank you so much for taking the time to leave this lovely review. We’re so sorry to hear that your product arrived damaged after one use, but we’re really glad our team could get a replacement sorted for you quickly.
Your kind words about our customer service truly mean a lot, and we’re incredibly grateful for your support over the years. It means the world to us that you continue to choose Jamie Kay.
Best experience with them
Best experience with them, the clothes are always exceptional quality and customer service is so quick and responsive! Nothing but the best!
3 March 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review! We’re thrilled to hear you’ve had such a great experience with us. It means the world to know you’re loving the quality of our clothing and that our customer service team has been able to assist you quickly. We truly appreciate your support and are thrilled to have you as part of our community!
Reply from Jamie kay
Thank you for taking the time to leave this feedback. We’re so pleased you’re happy with both our clothing and service.
Amazing 💗
Gorgeous clothing at amazing prices, amazing Customer service as they swiftly organised a replacement item for me with speedy shipping...and the little loves loyalty system is just the icing on the cake 💗
20 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying our gorgeous pieces and that our team could quickly organise a replacement for you — we always want things to be as seamless as possible.
It also makes us so happy to know you’re loving our Little Loves loyalty program 💗 Thank you for being part of our community and for taking the time to share your experience!
Another stellar customer experience
Another stellar customer experience! I’m a longtime, loyal lover of JamieKay clothing, and proud to have reached Level 5 status with my 5 grandchildren, always finding high quality items from both new drops and promotions. I live in the US but also spend time in NZ so I have accounts in both countries which can be confusing at times. The customer service staff always responds to my questions quickly and addresses my needs. I’m happy to support this lovely business!
23 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your beautiful review and for being such a loyal part of our Jamie Kay community. We truly appreciate your continued support over the years, and we love hearing that you enjoy our collections—whether it’s a new drop or a special promotion—for your five wonderful grandchildren.
We also understand that having accounts in both the US and NZ can sometimes be a little confusing, so it means a lot to hear that our customer service team has been able to assist you quickly and clearly whenever needed.
Thank you again for taking the time to share your experience—we can’t wait to continue creating pieces your family loves. 💛
Great experience and cutest clothes
Just got my order and love everything. The fit, style, and quality is all great and my daughter loved it all and can't wait to wear. There was a mix up with one item and I reached out to customer service. They were prompt, kind, and professional. They took care of the request right away and made it interaction simple and easy for me. And it helps the clothes are so beautiful!
19 February 2026
Unprompted review
Reply from Jamie kay
We’re absolutely thrilled to hear you and your daughter love your pieces — knowing she’s excited to wear them makes our day. We’re also glad our customer service team could assist quickly and make things simple and stress‑free for you. Mix-ups are rare, but when they happen, we’re always here to help get things sorted right away.
Thank you again for your kindness and for being part of our JK community. We hope your daughter enjoys every moment in her beautiful new outfits!
Recommend
I have bought from Jamie Kay for years now. Their pieces are beautiful and service are amazing. They have been able to sort out my issues promptly in a couple of occasions with no problems.
17 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for taking the time to leave this lovely review!
We’re truly grateful for your support over the years — it means the world to our team.
We’re thrilled to hear you’ve loved our pieces and that our customer service team has been able to help quickly whenever you’ve needed us.
Thank you again for being part of our JK community. We look forward to creating many more pieces you’ll love.
Exceptional customer services
I recently had a very small issue with a customised order, and I’m genuinely impressed with how Jamie Kay customer service team handled it. From the moment I reached out, the team was responsive and understanding.
The corrected order exceeded my expectations, and the attention to detail showed how much they value customer satisfaction.
11 February 2026
Unprompted review
Reply from Jamie kay
Thank you for your lovely review!
We’re so pleased we could quickly resolve your customised order and that the corrected item exceeded your expectations. Your kind words truly mean a lot to our team.
Very prompt response in sorting a…
Very prompt response in sorting a stitching error on a pair of shorts. Highly recommend.
13 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review! We're so glad we could quickly resolve the stitching issue on your shorts. Your recommendation truly means a lot to us.
Awesome customer service from the…
Awesome customer service from the friendly helpful team. My queries were answered promptly & easily sorted & my order is on its way. Thank you so much. Jenny 🥰
9 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review ✨
We’re so pleased to hear our team could help get everything sorted quickly for you, and that your order is already on its way. Your kind words truly mean a lot to us.
Jamie Kay is amazing
Wow Jamie Kay, you are amazing. I purchased an embroidered bunny,and I asked for my grandaughters first and last name to be put on. There was confusion as her first and last name are similar. Her last name was put on the bunny. I reached out to Jamie Kay, and they righted the wrong, by sending another bunny free of charge with her full name for free. What a wonderful company. I wouldnt hesitate to recommend Jamie Kay to anyone. They are awesome.
29 January 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your beautiful review. We’re delighted to hear that your granddaughter’s embroidered bunny is now perfect. Our team always wants to make things right, and we’re so glad we could help quickly resolve the mix‑up.
We truly appreciate your kind words and your recommendation — it means the world to us.
Jamie Kay is my go to!
Jamie Kay is my go to for beautifully made, designed and diverse pieces for my two daughters and son. I have been buying their clothing items for years now and people always comment on the gorgeous prints, floral and cute kittens being our favourites. They have delicate, sweet dresses for little girls which I feel are hard to find these days, especially for ages 8-10. The boys items are amazing and diverse, with a gorgeous colour scheme and the baby basics, bodysuits etc, are designed to last! Customer service is also 5 star. Love Jamie Kay.
5 February 2026
Unprompted review
Reply from Jamie kay
Thank you for sharing such a lovely review. We’re delighted to hear how much you and your children enjoy our pieces. We’re also so grateful for your kind words about our customer service.
Customer service was so responsive
Customer service was so responsive. I haven't received my order yet. But I have heard amazing things about Jamie Kay. I can't wait!
5 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review! We’re so happy to hear that you’ve had a great experience with our customer service so far. We can’t wait for your order to arrive, and we truly hope you love everything once it does.
Thank you for your excitement and support — it means so much to us.
Reply from Jamie kay
Thank you so much for your lovely review! We’re so glad to hear that our customer service team could assist you quickly.
We truly appreciate your support.
Very fast customer service via email
Very fast customer service via email
3 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review! We're delighted to hear that you had a fast and positive experience with our team. Providing timely, caring service is really important to us, so your feedback truly means a lot to us!
Favorite Florals
I had a wonderful experience ordering from Jamie Kay. The clothes are beautiful and prints are perfection. The customer team was very responsive to my questions. My favorite florals are Jamie Kay. Will be ordering again soon!
1 February 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review! We’re thrilled to hear you had a wonderful experience ordering from us. It means so much to know you’re loving our beautiful pieces and signature florals.
We’re also delighted that our customer care team could assist you quickly — we're always here to help.
We can’t wait to have you shop with us again soon!
Great Quality of clothes and communication…
Quality of clothes and communication were both fantastic
19 January 2026
Reply from Jamie kay
Thank you so much for your lovely feedback. We're really pleased to hear that you were impressed with the quality of our pieces and that our communication made your experience a positive one.
Always a 5 star for Jamie Kay.
Always a 5 star for Jamie Kay.
Ive been a customer for 6 years now, from the earliest designs till the latest drops, always enjoyed the love and care that they put in their work. I have a girl and I have always bought the beautiful pieces for her but always wanted an excuse to buy the cute baby boy ones which I can happily buy for my little nephew. Apart from their wonderful products, they also have an amazing customer service where they replaced my stolen delivery within a window of a few hours. Thats just so lovely and considerate.
Thank you Jamie Kay, keep up the great work and I hope one day I can buy for my little grandkids 🥹♥️✨
27 January 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your beautiful 5‑star review and for being with us over the past six years. We love hearing how our pieces have been part of your little girl’s wardrobe — and now your nephew’s too! We’re also so glad our team could support you quickly when needed.
Your kindness and loyalty mean the world to us.
Great communication!
I reached out via email to obtain an invoice that was needed and received an email back with the invoice super efficiently and with great communication. The positive interaction has meant that I will definitely shop here again.
26 January 2026
Unprompted review
Reply from Jamie kay
Thank you so much for your lovely review. We’re delighted to hear our team could get your invoice to you quickly and clearly. Providing efficient, friendly support is so important to us, and it’s wonderful to know this positive interaction encourages you to shop with us again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.