Bracelet is wonderful quality … above expectations. Only thing I would do differently is I would order a special engraving on the gift box. Box is great but the word I chose “love” was on a small lit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff was extremely helpful, responsive to my exchange requests and kept me updated on production timelines. I was skeptical because I had not heard of the company before but working with Akira change... See more
I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet,... See more
Company replied
Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as H... See more
Company replied
Company details
Written by the company
Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.
Contact info
312 W. 2nd St #2382, WY, 82601, Casper, United States
- hello@japanese-melody.com
- japanese-melody.com
4.7
Excellent
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their products are beautiful
Their products are beautiful! You won’t regret ordering from them. I returned the men’s bracelet only to get the proper size. The staff are wonderful in taking care of the customers. The shipping is fast. I highly recommend them and will be returning to buy more of their products.
12 June 2025
My Wedding Ring
I bought my wedding ring from the site and was very pleased with how it came out, thank you!
28 May 2025
Excellent product
Excellent product, good prices, great customer service and fast shipping.
28 May 2025
It’s beautiful
It’s beautiful, it came super fast and they have really good customer service.
27 May 2025
Great customers service I got the wrong size and they quickly exchanged it
Great customer service! Quickly received
18 May 2025
They rings I got were beautiful
They rings I got were beautiful. I also got the wrong size and they exchange them for me fast and easy .they were friendly and honest.
9 May 2025
Me and my fiance ordered the nebula rings
Me and my fiance ordered the nebula rings and when we got them we realized that our sizing guide was wrong and we had to send our Rings back to get the proper size. We then contacted Japanese melody.com and told them what happened and that we needed the ring to be swiftly exchanged they did not hesitate they were 100% on board they were willing to get us the correct items we needed and then they shipped out all this happened within a week and it was amazing considering we decided we were going to get married on a Thursday May 15th the Rings were scheduled to be here May 16th they literally got here the day before we were set to get married 2 days earlier than expected we are so happy so excited with our products that I wanted to tell the story the company is absolutely reliable amazing at communication and willing to help jump in the action and we could not have been happier we love our rink they're absolutely gorgeous in every way
9 May 2025
10/10 experience
Every thing about my experience was amazing and quick. Picked out the perfect ring for my man, while the website said it would take around two weeks if I remember to get to me, it actually took less then a week. I made a mistake on my behalf of getting the ring size a half size smaller, but they responded very quickly and getting the exchange took only around a week. They even gave me a better ring box that matches the ring instead of the cute wooden one it came with even though it was still cute in my opinion. Both were perfect. This company is reliable and good quality.
7 May 2025
I was a little disappointed because the…
I was a little disappointed because the ring didn't come with a box that it would sit in. The box it came with wouldn't even fit a band in it.( I thought that I was getting a wooden box with it but that may have been a miss read on my end)
1 May 2025
Wonderful gift
The ring came when promised in a lovely wooden ring box. My husband loves it!
16 April 2025
Big recommend
I had to return cause of sizing issues (my fault) but the ring looked gorgeous when I had it. It was delivered so fast. I'll probably recommend to my kids
Also, exchanging has been simple.
24 April 2025
Perfect sizing, elegant look
I loved that they offered 1/4 ring sizes because im an akward size. Im not used to wearing rings but this one was very comfortable especially with all the hand on work I do as a part of my job. I was surprised at how quickly the rings came. Simple yet elegant
4 April 2025
The ring arrived a little ahead of…
The ring arrived a little ahead of schedule and looks absolutely amazing.
I greatly appreciated the consistent email updates for the tracking and the advice on how to care for it as well!
15 April 2025
I'm getting constant complements
I'm getting constant complements. It looks amazing in dark, light, and sun light. It is very comfortable, very balanced. You forget it's there. The size it true and accurate. Amazing job I will purchase more. Thank you.
15 April 2025
I was shipped the wrong item. Company not responding to my emails
Update to previous one star review: company did eventually respond and claimed that my emails went into spam…. They shipped out the correct item and provided me with a shipping label to return the incorrect item at no charge. I am satisfied with this outcome. Just wish their processing was a bit more timely.
I was shipped the wrong item. I followed the instructions on the website to report the mistake and request resolution. I have not received any response to the emails I have sent.
13 April 2025
Missing Ring
Missing Ring
When I received the order one of two rings that I ordered was missing. I contacted the company, and they immediately replaced the missing ring. It is wonderful to deal with an honest on-line company.
By the way, both rings are beautiful and look stunning on my hand!
4 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.