Japanese Melody Reviews 

155
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often noting their beauty and unique designs. Many people highlight the efficient delivery service, with items arriving quickly and well-packaged, adding to a premium feel. Reviewers also commend the excellent customer support, which is responsive and helpful. However, some customers noted product discrepancies, like items not matching online pictures, appearing dull, or having concerns about material authenticity or discoloration. A few people also experienced shipping difficulties, including delays, lack of updates, or receiving an incorrect item or size.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the beautiful design and high quality of... See more

Quality

Customers had positive experiences with quality, frequently describing products as beautiful, well-made, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick shipping and timely... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and fast... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, great, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bracelet is wonderful quality … above expectations. Only thing I would do differently is I would order a special engraving on the gift box. Box is great but the word I chose “love” was on a small lit... See more

Rated 5 out of 5 stars

Staff was extremely helpful, responsive to my exchange requests and kept me updated on production timelines. I was skeptical because I had not heard of the company before but working with Akira change... See more

Rated 5 out of 5 stars

I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet,... See more

Company replied

Rated 5 out of 5 stars

Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as H... See more

Company replied


Company details

  1. Jewellery manufacturer

Written by the company

Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(155)

94 reviews in the last 12 months

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Rated 4 out of 5 stars

The Quality May Be Lacking

First, the ring box was a bit chipped; then, the ring fell out when I opened the box; then, I noticed that a sliver of wood was sticking out of the ring. Is the wooden interior of the ring not polished with a protective coating? My husband is worried about getting the wooden part wet when he washes his hands.

4 March 2025
Rated 5 out of 5 stars

These are beautiful rings

These are beautiful rings! Customer service is fantastic as well. I ordered the wrong size and I was able to easily return them and get the correct sizes.

25 February 2025
Rated 5 out of 5 stars

10/10

My ring came quickly and is absolutely stunning! I would buy from this company again. Fantastic work at reasonable prices

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Whiskey barrel ring

Ordered whiskey barrel wedding band from this company. Delivery took around 5 days. Ring has great quality and I receive many compliments already. Highly recommend Japanese Melody for anybody searching for unique jewellery

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring, great service

The first ring I bought for my husband for Christmas was far to large. John had told me he didn't want a ring, but when he saw it, he did. Japanese Melody exchanged it quickly for an appropriate size. The Whiskey Barrel Guitar String ring is beautiful.

24 January 2025
Rated 1 out of 5 stars

Rings broke in a year. Bad quality materials.

I bought two tungsten and wood engagement rings and in less than a year the two materials have separated and I can't wear them.
Also, the tungsten, which is supposed to be durable and doesn't require maintenance, has lost all its color and shine. It has gone from shiny black to matte gray in less than a year.
I contacted the store and they haven't responded and since it's been more than 180 days since the purchase I'm not entitled to a warranty from the platform where I bought it.
I am surprised to only see positive reviews of this store, personally I feel scammed.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Everyone wants a wordy review

Everyone wants a wordy review. So here it is between me and my wife's ring I thought hers looked more barrel than mine ( both mens hers smaller size.) Both beautiful just liked the more wood side of hers. If you're currently loosing weight might consider a half size smaller, mine seemed loose due to the roundness on inside. I can't wear mine all the time but my wife's ring did show a decent shine last I realized... pros:) nice looking anywhere you go, doesn't look like was made "whip stick"
Cons:( due to the roundness toward inside I felt I should've ordered smaller 2, bare in mind if you're looking for them to be same, each ring originally had to be cut from a possible pre-made block can't always be same pretty sure I couldn't make one this beautiful . Definitely looks like a high dollar wedding ring set

11 October 2024

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