JAX Tyres & Auto Reviews 

Whatever they quote you is wrong with your car, get multiple other mechanics to look at it. Do not get bullied into leaving your car as it is not "safe to move it". Tow your car out if you need too.

Read the other reviews here and on Google about them overquoting the number of repiars needed and upselling. I wish I had.

3 months ago I went in with my car idling roughly. I was told I needed the top of the engine rebuilt urgently. I wanted to take my car home and think on the 3200 quote but was told that moving it would not be recommended. I was bullied.

During the week long process to repair my car RACQ called them about me needing a hire car. They told RACQ that the head gasket was being done. I immediately went in to confront them on this as I was not told it was a head gasket and my car had not displayed any signs of a head gasket. Had they said head gasket I would have taken my car home.

The car was in pieces so moving it to another repairer was not possible. Eventually I got the car after being left without 1 for an extra day as they didn't finish the work by the time they told RACQ they would.

I rang last week as a result of RACQ needing to come as my car had dropped all its water. RACQ told me to take it back to the repairer and get it pressure checked. I rang them and was told someone would call me back. Noone ever did.

A week later after my car had dropped the overfill bottle 3/4 of the way again I went in to be told I now needed a new radiator. I have had it repaired elsewhere now as I do not trust them.

To date my car is still not idling properly, over $3700 spent on repairs and it runs no better.

I have contacted the head office of Jax and they seen no problems with what happened.

Partner went to Tamworth Store for a rego check.
Was defected and told she need 3 new tyres.
I checked tyres they were all legal.
Went back to Tamworth Store and confronted salesman.
He relooked at tyres and said a mistake had been made.
They were relying on the lack of knowledge of a lady to scam her.
Have since heard they have done it to two other female customers who are friends of my partner.

staff / prices / good old fashion service coffee machine also

I do not recommend this shop at all.
Jax narellan had put on a set of hankook tyres in Feb 2023, Dec 2023 I had to replace the two front ones. I was unable to get into narellan Jax store at the time and had gone else where. Today I returned to the my local bridgestone store who advised me thay had made a mistake in December 2023 and put on the incorrect tyres and put on 94v instead of 98v which is the minimum requirement for my car. They advised they will be replacing them no questions asked and at zero cost. This company owned the fact they should have checked the car plaque and not gone off they tyres they had taken off the car to replace and to contact the original company who firstly had put 4 incorrect tyres on.
When I got to narellan Jax store the counter staff was nice then when his manager (william) come over he advised " well you had driven roughly 40000km on the tyres and didn't realise so they did what they were meant to, even if it was not the right ones so will give a 30% discount on new ones" (which on the Jax website is the Jax life guarantee on tyres, zero compensation for the fact they had put the incorrect tyres on the car). I advised him in the first 10 months I had to replace the two front ones as they had worn badly on the inside.
He then advised me they can replace them but with 40000km worth of wear and tear on the ones they will put on when questioned why the other company was able to own their mistake and replace the wheels free of charge and why they were not able to do the same he advised because he didn't think it was fair!
I also advised him I don't think it is fair that I engage in tyre specialist and trust them to put the correct tyres, only to find out they failed to do that in my case.
He then looked at me and said "I will replace them but don't have any in stock will need to order them in for Monday but your not getting that brand, i will get you the cheapest lowest grade tyre available just to do it".
I was shocked and he made me feel as if I allowed him to put them on they were unsafe to be on my car.
As stated on the Jax website when it comes to understanding tyre load rating it stated "By adhering to the load index specifications, you ensure optimal safety and performance. For safety reasons, it is imperative that the loading carrying capacity of the wheel is suitable for the vehicle to which it is being fitted."
So since originally putting these tyres on my vehicle you have compromised my families safety and performance of my vehicle every time I am in it. I will ensure everyone I know is aware that Jax Narellan
have an absolute zero care factor when it comes to customer satisfaction or the safety and performance of your Vehicle.

My recent visit to Jax Tyres in Smithfield left much to be desired. The service I encountered was by far the poorest I've ever experienced. Upon my arrival, I was immediately met with a scene of chaos—a disgruntled customer was loudly expressing their dissatisfaction to the manager, escalating into a heated exchange that spilled outside.

Despite my simple request for a puncture repair and my willingness to leave the car for the entire day if needed, another employee informed me that they were fully booked and unable to accommodate the job. This lack of flexibility, coupled with the evident disregard for customer service, left me deeply unimpressed.

From what I witnessed, it's clear that with such an attitude and lack of dedication to customer satisfaction, the future of this business appears uncertain. Without significant improvements in their approach to service, I doubt they will be able to thrive in the competitive market.

If I can give them zero stars I would have. I made a appoinment to take the car in for tyres on the 15/03/24 at 9am at the Rockhampton branch.

I dropped the car of at 9am and ask them at what time it will be finish, I was told at 11am. So we left and came back at 11am, and saw thet they did not even start on this car. So we waited for a half hour before it was finish. Arrived at home a saw there is a few of my wheel nut cups missing. Then decide to look if they put my wheelnut lock back, and it was missing. They stole it. I phone them and was told that I will be phoned back. Nothing. I put a complain in and head office phone me with big excuses and was told I will be phoned back. Nothing.

I had to phone them back and was told the car never had a lock nut(that was not true). I drove out there and all out of nowhere they came straight away with the locknut. So I just want to warn everybody about this experience that I had with this company
in Rockhampton branch will never visit them again.
They stole your stuff and then tells you there was nothing in the car.

I had four tyers at jax Albury
fitted the staff was great .fitted in know time at all really happy with tyers they suggested .I will definitely use them again.

I purchased a set of Pilot Sport 4 tyres from the Ipswich store as I was told they were a superior tyre to the RE003 tyres. I wasn't satisfied with the new tyres and although they were willing to swap them I wasn't satisfied with the other options. They didn't seem too interested in going that extra mile to make me satisfied. Long story short I'm stuck with tyres I don't like and an unsatisfactory outcome. Would I go back? Definitely not.

I went to Jax tyres Hoppers crossing to replace 4 tyres. One of the tyres to be replaced was flat and in the boot. I mentioned this to them and told them that the spare which was a virtually new pirelli was on the drivers side rear and was to go back in the boot as spare.

When I got my car back the spare in the boot was a crappy old low tread bridgestone. I went back to get my pirelli spare back and they insisted that I was wrong and refused to give me my pirelli back.

Tread with caution as they are a bunch of thieving liars.

If I could rate 0 stars I would. Go somewhere else and save yourself! I have had to complain to Fair Trading because of their poor behaviour.

They told us our rear brake pads were metal-on-metal and needs replacing. After checking, these pads have plenty of life left with 4mm of pad material.

They prey on female and uninformed customers telling them they need services that aren't required (ime. Fraud!)
Called to complain and request a refund and have been told they will call me back, but after several days they haven't called.

After their wheel misalignment ,the car now has diagnostic trouble codes for steering angle offset and the wheel is 20deg off centre to drive in a straight line. This was corrected by another shop.

They also refuse to comply with consumer law, and attempt to bully consumers to prevent them getting their legally justified refund.

I had Tyres and a wheel alignment done in Sydney and was advised that if there were any problem, I could take it to any Jax Tyres. The wheel alignment was not correct and when I called a Jax Tyres place in Melbourne they advised they would be charging for another wheel alignment due to being a franchise. They advised all Jax Tyre stores are independent owned. Be aware that you are not getting Australia wide Warranty!

Tyre rotation and fitment of one tyre. Chipped our 22 inch RIM by mistake but repaired next day. Excellent service

Fantastic Customer Service and quick turnaround.

I had an emergency punctured Tyre on my new car, and they were honest and speedy, fixing my car within under 30min for a reasonable price. I would highly recommend this Tyre business to friends and family.

Took car to JAX in Warnambool for set of Mud n Snows.
They showed me feathering on old tyres and even though it was Sat morning they slotted me in for full electronic wheel alignment as well as fitting the new tyres.
Good job..

Took my Hyundai for 4 new tyres to Ajax tyres Albury. Young man who originally served me was helpful and polite. When it came to paying, the boss served me.
The tyres cost me 2 weeks wages and I had to save up. The boss snatched my Visa card from my hand and swiped it. I saw I had been charged a small amount for using a card. I commented that the store should be able to absorb the extra charge. He spoke so rudely and said the bank makes the charge.
He then got change out of the cash register and slammed it on the counter and said take it.
I asked him to stop being so aggressive. He said I was to apologise to him. He grabbed my car keys and held them against his chest , insisting I apologise. I asked for my keys, he said I needed to apologise first. I tried to reach for my keys and said I wasn’t apologising. He finally gave me the keys and I left, telling him I wouldn’t shop there again….He yelled ‘good! you people think you can get everything for nothing.’

Brad from Jax at Phillip was absolutely amazing yesterday assisting me with a wheel key that another Jax store had neglected to provide when I had new wheels and tyres fitted. He was professional and kind and you can guarantee myself and my family will be going to Jax Phillip from this point onwards. Thank you Brad!!

If they did it to me, they'll do it to you.

I recently had a deeply unsatisfying experience with this JAX outlet, and I feel compelled to share my ordeal to caution others seeking reliable and honest services. Sadly, it is disheartening to witness a mechanic like Graham, who not only failed to uphold the integrity of his profession but also tarnished the reputation of other honest mechanics. The series of events that unfolded during my visit left me feeling frustrated and taken advantage of, with additional charges added without prior consent or justification.

My partner drove our car to the shop for a simple wheel alignment, a service for which we had received a quote of $89 over the phone. Unfortunately, it quickly became evident that the attendant saw an opportunity to exploit my partner's lack of familiarity with cars. Without providing any upfront disclosure of the additional cost, the attendant insisted that a wheel rotation was necessary. This was perplexing since we had just had the same service performed a month earlier during a routine maintenance check.

Naturally, I questioned the sudden $60 charge for the wheel rotation. Instead of addressing my concerns professionally, Graham, the mechanic in charge, responded with disbelief and launched into an aggressive and defensive tirade. It was disheartening to experience such an unprofessional reaction when all I sought was clarity and fairness.

In an attempt to rectify the situation, I spoke with another colleague at the shop, Leo. This individual appeared to be more reasonable and offered a refund for the unjustified charge. Regrettably, this promise was never fulfilled, leaving me further disappointed and questioning the shop's commitment to customer satisfaction.

My intention in sharing this review is not to discourage people from seeking the services of a competent mechanic but rather to caution against entrusting your vehicle to someone like Graham and this particular shop. I have contacted the bank to reverse the charge.

Don’t take car to these guys for Pink Slip as they will find anything they can to get further work. I have a very good mechanic that I have been using for years and this year he was too busy to book me in for pink slip before rego due. As a result I took it to Jax to find I needed a huge amount of work done on my car. The car had only done 3,000 kms since last rego so all things pinged were unrealistic. This is the second time I have gone to these guys and found they seem to try to generate work for themselves.
My regular mechanic told me that between Jax and Kmart, these guys are known for it.
My advice, if you need a pink slip, use literally anyone else if you don’t want a huge bill

Dishonest traders that will try and take the mickey

The worst service ever - don’t go to Essendon Jax’s auto - absolutely useless