The Jo & Joe Collection Reviews 147

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting their comfort and stylish designs. Many appreciate the wide selection available, especially for those with specific sizing needs. The delivery service is consistently described as fast and efficient, with many orders arriving within a couple of days. However, some customers experienced issues with the durability of certain products, noting that some items did not last as long as expected or showed signs of wear quickly. A few also mentioned minor imperfections upon arrival, such as marks on the product.

What people talk about most

Product

People report positive experiences with product quality and comfort. Many reviewers praise the shoes and... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers praise the good quality... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of placing orders... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes on the Tuesday afternoon and they had arrived by Wednesday lunchtime. Shoes are a gorgeous fit and extremely good quality, that is always the case with this company. Hi... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied


Company details

  1. #100 of 214 best companies in Shoe shop

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

These are the worst slippers I’ve ever…

These are the worst slippers I’ve ever bought. The amount of fur loss is unbelievable. Take my foot out of the slippers and both feet are full of fluff. Don’t waste your money

31 October 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Valerie
We are very sorry to hear this. Please contact us with the style name and order number and we can look into this for you.
Melissa

Rated 2 out of 5 stars

Soles falling apart at heel after 5…

Soles falling apart at heel after 5 months. Should last longer than that.

10 June 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Peter, I am so sorry to hear that you are dissatisfied with our footwear, please can you get in touch so we can try to rectify this. Thank you Melissa

Rated 1 out of 5 stars

Slippers are absolutely rubbish

Slippers are absolutely rubbish, worn twice and the soles are breaking up!

Not fit for purpose.

15 July 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Ron, I am are really sorry to hear this, it is not something we would expect to happen. Please do get in touch with our customer service team who will gladly help. Thanks, Melissa

Rated 5 out of 5 stars

Fantastic shoes

I have bought several pairs of shoes from Jo&Joe for my 87yr old mum!! I’ve been buying them on Amazon and only just realised they have their own website. Their shoes are of a high standard, great quality leather and sole. I wouldn’t buy from anywhere else for her. They have a great selection and colours. First class shoes!!

28 May 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us such a glowing review. We are pleased you have found our website, keep your eyes peeled for new colours arriving. Thank you, Melissa

Rated 5 out of 5 stars

Very comfortable traditional slippers…

Very comfortable traditional slippers (style William). Not super robust, they do wear out quite quickly, but easy and cheap to reorder from this pleasant company. That's modern life folks!

22 May 2024
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Thank you for taking the time to leave us positive feedback Stephen. We are glad to hear you find our slippers comfortable!

Rated 5 out of 5 stars

Love these slippers

Love these slippers. JO & JOE Ladies Grey Micro Suede Faux Fur Collar Bootee Slippers CHILTERN
2nd pair, the first lasted really well, about 4 years! I bought size 5, my feet are more like 4.5 but wide, so the fit is good as the slippers are very soft and fluffy inside. Arrived within 48 hours of ordering.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Really delighted with the black Lusitana long ruched boots. I hadn't bought a pair of boots for years, despite looking, and these were exactly what I didn't know I was looking for! They are a lovely design, extremely light and comfortable, and, amazingly, completely waterproof. I am very impressed with them and at such good value - albeit I paid £20 more for them than advertised here on the website, in a garden centre outlet!

24 October 2023
Unprompted review
Rated 2 out of 5 stars

Sloppy slippers

Was given a pair in a scheme for older people to exchange their worn slippers for new safe non slip ones. Mine were lovely at first, but then stretched
to a good size both in width and length and then the heel stiffening completely lost its stiffness. They are now potentially dangerous in that someone who isn't safety aware could easily squash the backs down and wear them as mules.

28 January 2023
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. We are really sorry to hear your slippers have fallen short of expectation. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

dangerous

the sole protrudes beyond the upper which causes the wearer to trip up very easily

6 March 2022
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. I understand this must be very frustrating for you. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

Cheap tat

Cheap tat. Broke in 2 weeks but when we tried to send them back they purposely made it so hard we did not bother in the end. Avoid

24 January 2022
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, we are really sorry to hear your slippers have become faulty through wear after only a short time. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully help resolve this for you. Thanks, Melissa

Rated 5 out of 5 stars

Lovely pair of leather loafers

Lovely pair of leather loafers which I purchased from Jo and Joe Collection. I am beyond pleased with them. The price is great! They are extremely comfortable which I was surprised about as my feet are wide and it’s always difficult to find a pair which fit so well. I will definitely be buying more colours!

6 November 2021
Unprompted review
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Reply from The Jo & Joe Collection

Hi Michaela, thank you so much for taking the time to leave such a lovely a review. We are so pleased you find our loafers comfy and fitting well. Be sure to check out our latest release of colours on the website! Thanks Melissa

Rated 1 out of 5 stars

Substsndard Mens Slippers

I bought a pair of Jo & Joe slippers and was shocked to notice the soles badly cracked after only few months
light wear.
I'm 83 year old and emailef jo & Joe to report the fault. The response was very negative and disappointing.
They were not interested in feedback or quality concern for their faulty product.
I would not buy any other Jo & Joe product or recommend them to anyone.
Norman

28 June 2021
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Norman, we are really sorry to hear your slippers have fallen short of expectations & that you were disappointed with our response. We would like the opportunity to resolve this with you, so if you are interested please contact Melissa at info@joandjoecollection.co.uk and we can hopefully rectify this. Melissa

Rated 4 out of 5 stars

Brilliant for the price.

First bought a pair of Jo and Joes from a wide shoe shop, anyone with wide feet knows how hard it is to get shoes that fit right away without using stretchers. Brilliant deck shoes - I wore them all summer. The stitching is holding up, often a problem with moccasin styles, only caveat is that the sole is somewhat thin. Brilliant for such a reasonable price. Have ordered other pairs online. So far so perfect.

24 June 2021
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us a review. We are so pleased to hear you find our wide fit moccasins comfy. We hope you enjoy wearing the other pairs ordered! Thanks Melissa

Rated 1 out of 5 stars

Christmas present…

Slippers bought as Christmas present worn them today Christmas day come up small and have come away from the sole all the stitching has come loose around the back so disappointing 😞

25 December 2020
Unprompted review
Rated 2 out of 5 stars

Disappointed

Very comfortable at first, but the lining came loose after only 2 months and they fell apart.
So, good looking but poorly made.

28 October 2020
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product, on time , super quality. Size came up a tad small, but price was so reasonable. Lovely product, keep up the great work. 👍

1 October 2020
Unprompted review
Rated 4 out of 5 stars

Pretty colours

These are very smart, comfortable shoes. However if like me you have narrow feet you will have to wear them with socks. Also there is some size variance between sizes ie. I bought bronze and blue and the bronze were too short but just as wide so I had to donate them to charity. If you want to try these atm they are £12.99 from Amazon and TJ Maxx

3 September 2020
Unprompted review

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