Joint Services Clothing Reviews 136

I bought a RAF Blazer last year and was extremely satifisfied with the item and the service I received. A year later our Association changed its crest and I contacted the company with regard to covering the RAF Crest with the new one.
The offer to replace the crest free of charge came within 2 days. I sent the jacket and new badge on 3rd September and received my jacket back today. You wouldn't even know it wasn't the original one!! And the bonus..... Joint Service Clothing somehow copied the design onto buttons and also provided and attached them free of charge!!
I cannot thank you enough!! A lovely surprise to come home to on a Friday evening.

Well I’m still awaiting my order that I placed in March, the last correspondence I had from this crap company was in July he sent me this message.
Hi I will email you when in the office tomorrow I have finally found out re the customs issue, it is not Jersey UK apparently this has been in New Jersey USA the Royal Mail totally screwed up, US Post have sent this back it should be here in the next few days and once here we will send out with some free items to match the value of the blazer rgds Andrew.
Obviously using the fact I live in Jersey for his piss poor performance. I’ve now applied to my bank to refund me the £179.00

I ordered a blazer over a month ago and still haven’t received it ! Have phoned and emailed them several times and still no blazer.DO NOT BUY ANYTHING FROM THIS COMPANY .

Ordered a blazer and trousers onn23rd July
After numerous emails phone calls and messages left on FB page I have had no correspondence regarding my order
I have asked for a full refund but I am being ignored
Avoid this company at all costs
£100 lost

I ordered a new blazer with regimental badge as my old one no longer fitted me and I needed one urgently. The company was contacted by phone and the situation explained and within two days I took delivery of my new blazer. There was a problem with the fit so the company was called again and an exchange arranged, I received the replacement the following day but it was incorrect . The company was called again and it was two days before I needed it and they sent me the correct garment the following day and it was spot on. A mistake had been made but the member of staff owned it and resolved the situation to a very satisfactory level, no postage charges were incurred. This is the second time I have used this company and have received nothing but highly respectful customer service, I would recommend to anyone.

Do not order from this company! They are fraudsters / scammers who take your money and do not deliver!
Made 2 orders in June and neither arrived despite e mails stating that they would. They do not answer the phone or provide detailed e mail responses. Reported to Trading Standards via Citizens Advice and to Action Fraud (Police). Reported to my Bank to try and get a refund. AVOID AT ALL COSTS!

Avoid like the plague, no customer service, no delivery . After nearly 3 months they then asked for further details via trust pilot, saying they might not recognise it as genuine. Says it all really. Laughable

Ordered a baseball cap, still waiting for it a month later. Emailed them a few times got no reply phone not answered. I should have read these reviews before thinking of ordering anything from this company.

I have been waiting weeks for my order a polo shirt to be delivered I finally had an email from Andrew Hall who said it woke delivered the next day and that tracking would be provided but I've had nothing I've sent Andrew Hall and email warning of escalation in the courts unless I get a refund in 3 days and a letter will go to the trading standards. DO NOT trust this site.

Do not buy anything from this store! I ordered a fleece in early May 25 for a birthday gift it still hasn’t arrived, no response to my emails and when I called they lied and said they would send it special delivery next day and I am still waiting! Complete scam, be warned you are wasting your money.

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Ordered items in March 25 and now it is the middle of June 25 with nothing delivered. I contacted the company two weeks ago and was told my order was being delivered the next day, which seems to be their go to response. I am now contacting Barclaycard to refund the order as i have obviously been scammed here. I would advise all to stay clear of Joint Services Clothing. I shall look to make enquires on their statement of holding the licensing for MOD badges and insignia etc.

DO NOT WASTE YOUR MONEY.
I ordered an item for my brothers birthday in early April, I was told 10/15 days delivery by there web site. It is now the middle of June and I am still waiting. Going to contact my bank with reference to a charge back. I would leave no stars if possible. I have sent many, many, emails with no response and have called many, many times and it just goes straight to the answer phone. The place is a scam or a front.
DO NOT ORDER FROM HERE.

Absolute shambles of a company. I don't know how they're still in business?? I placed an order in February, says 10 working days delivery. I emailed them and called but no answer for weeks. As soon as I recalled my money through the bank, they were in touch. Said my order would get posted that day (28/03/25). Still no invoice or badge. Keep away from these 🤠🤠🤠

e mailed thos company tweo weeks ago yert they cant be bothered to reply , avoid this comapny , i will go elsewhere for better service

Paid for a polo shirt which did not arrive and so emailed and got an excuse it would be with me with a couple of days. Two months later still no shirt or response to emails and calls.
I went on my banking app and disputed the transaction explaining why and got a refund within hours from the bank.
AVOID like the plague

I purchased a British Naval Ship crested cap from them, yet it never came.
I sent at least half a dozen emails, nobody had the common courtesy to get back to me.
I phoned them up, when I started explaining the problem, they did not respond and then hung up on me.
I'm a veteran, wanted a baseball cap of one of my old ship, these advertised they could do that. Took my money and gave me nothing in return.
I'm now contacting my bank to declare a fraudulent payment, I have evidence of communications sent and phone calls made.
Go elsewhere, don't use them, they are at present nothing short of theives, they have stole my money

A fellow Lord Strathcona’s (Royal Canadian) and I had ordered blazers and dress shirts from this company. We ordered in 2024 and been fed a steady boatload of excuses. They keep saying that we have a Royal Mail number which turns out to be fictitious. And living on the other side of the pond makes it more difficult to deal with them. Andrew is the supposed leader at Joint Services Clothing. If anyone can help us move this along I would be eternally grateful. This has been going on since October 2024.
Cheers
Robert M Heath
118-467, 6th.
Weyburn Saskatchewan Canada
jstusheaths@ hotmail.com (email)

item not sent which was ordered 28/11/24 - plenty of excuses - not returning calls - claims military service with Royal Marines which cannot be verified - beware

This site is a scam I brought a item back in 2024 November and never received my item after endless emails phone calls they gave me nothing but excuses and when I ask for a refund d they never answered DONT BUY

Cap bearing RASC badge with Kings Crown for my father a SUEZ veteran.
Best avoid this disreputable company. Firstly promise of delivery before Christmas failed.
Secondly and inexcusably when it arrived it bore the king’s crown but still bore the late queen’s cipher. Very poor quality.
Andrew Hall from Joint services clothing acknowledged this error, promised to correct it but nothing was done. After a number of chasing emails that went unanswered I have come to the conclusion that this supplier have no intention to respond. No option for zero stars unfortunately.
All in all shocking. Place an order at risk of being ripped off.