Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many peopl... See more
Company replied
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Review summary
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My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wi... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.3
Bad
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scammy card, scummier customer service
I bought a prepaid Visa card for my dad. He doesn't live in Canada so he likes to get them when he's here so he can shop online when he's back home.
We had several problems registering the card. It failed inexplicably several times after the 24-hr wait for activation. When we finally registered it, I registered it under his name and email but my physical address since it required a Canadian address.
His first purchase worked as expected. The card has not worked since. Additionally, on their website, when I check the balance, there are charges for ~$37 CAD (~$24 USD + a foreign transaction fee) which aligns with what my dad bought. But ~$50 has been taken off the card.
I called them to address the two issues and it was a nightmare. The number on the card goes to an automated system with no option to talk to a human. You have to dig through pages of terms and agreements on their website to find the number to speak to a human. Then, when I spoke to someone, I was not allowed to do anything because it was registered in my dad's name. Even though I had all the card info. After speaking with four different agents, I eventually had to add my dad to a conference call at a huge cost. The information they "confirmed" was just my address that I relayed to him. And after all that, they were not able to tell me why the card was not working. And according to their magical system, the first transaction was for ~$49 CAD plus the transaction fee. They could not tell me why this was different from the online portal.
0/5 stars. I am never using their services again and I would not recommend them to my least favourite person.
26 September 2025
Unprompted review
Reply from Jokercard.CA
Hello Ofotsu,
Thank you for your feedback. We're sorry to hear about the trouble you experienced with the promo code and PayPal integration. We’d like to investigate this further and help make things right. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. We appreciate your patience and the opportunity to improve your experience.
Regards,
Maurice V.
Jokercard.ca
I received gift card for Christmas it…
I received gift card for Christmas it expired in 2026 after trying numerous times to activate , call , email for help and never getting any assistance I would say this is the worst gift card ever . Unbelievable how you cannot get any help . This card will not work and you can’t get help . Don’t buy them!!! Edit . I sent an email back to you . Edit never heard another thing after sending back information you requested . What a waste of money for the person who gifted this to me. Shame on you.
22 September 2025
Unprompted review
Reply from Jokercard.CA
Hello Morris,
Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you’ve had activating your gift card and the lack of support you’ve encountered. That’s certainly not the experience we want anyone to have. To help us investigate and assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com. We’ve reached out to gather more information and hope to resolve this for you as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 09/26/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Cannot use anywhere
After a few tries I was able to register the card and check the card's balance on the website (which shows it should work), but it's only ever been declined when used at stores in-person or online. Super frustrating
21 August 2025
Unprompted review
Reply from Jokercard.CA
Hello Georgia,
Thank you for sharing your experience. We’re sorry to hear that your card has been declined despite showing an available balance, and we understand how frustrating that must be. To better assist you, please check for a message from noreply.notifications@trustpilot.com we’ve reached out to request additional details so we can look into this further.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/23/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Andres S.
Jokercard.ca
Scammed from the company
Literally a scam, i bought a 85$ card, i use them alot but i knew something was fishy because the cards stopped working very easily.
I did two purchases and wrote how much $$ there is left, from 85$, to 52$ then 20$, when there is 20$ left, the card completely stops working and if i try to check the balance, it says that they cant do anything at the moment, which is fake because 10 seconds later, a new card works well.
Dont buy joker cards if you dont want the company stealing a part of it and making you feel like its an error from your part.
18 August 2025
Unprompted review
Reply from Jokercard.CA
Dear Kenji,
We’re sorry to hear about your experience with your Joker card and the trouble you faced when trying to use the remaining balance. We’ve sent you an email from noreply.notifications@trustpilot.com to gather more details so we can look into this further and assist you directly.
Warm regards,
Josh R.
Jokercard.ca
Someone gave my son a $25 Joker card
Someone gave my son a $25 Joker card, he tried to buy Roblox online and it doesnt work. After I tried to register the card online and it asks you for a lot of personal info, including submitting your photo ID. For $25 I'm not risking identity theft, this is ridiculous.
11 August 2025
Unprompted review
Reply from Jokercard.CA
Dear Manuel, we appreciate you sharing your concerns about your experience with the $25 Joker card and the registration process. We understand your frustration and take your feedback seriously. To help us look into this further and work toward a resolution, please check for an email from noreply.notifications@trustpilot.com, as we’ll need to gather some details from you directly.
Warm regards,
Josh R.
Jokercard.ca
The worst gift card to have
The worst gift card to have. Lost almost over 200 dollars. Used the card in walmart and we lost the rest from a name called daisy. (Seems like a scam). Complained through the appropriate email provided. They said they cannot refund them. Please do not buy their cards.
18 July 2025
Unprompted review
Reply from Jokercard.CA
Hello Nikita,
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your gift card and the loss of funds. We’d like to review this matter further. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request more information to assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/12/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
I bought two JOKER prepaid cards from…
I bought two JOKER prepaid cards from two different stores – I haven’t been able to activate or use either of them. I’ve tried multiple times, on different websites and devices, but nothing works. I contacted the stores – they claim everything went through correctly on their end and say they can’t help. In reality, I’ve lost $100.
This feels like a complete scam – the company offers no real support, and the customer is left with nothing. I strongly warn others: don’t buy these cards, you’ll only lose your money and patience.
Update: After posting my original review, I was contacted by JOKER’s customer support. It turned out the issue was related to a security check. The team was very helpful and sent me new, working cards. I appreciate their prompt response and assistance. While the initial experience was frustrating, the situation was ultimately resolved in a positive way. Thank you for your help.
31 July 2025
Unprompted review
Reply from Jokercard.CA
Dear Janusz,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had trouble activating your JOKER prepaid cards and that your attempts to get support have been frustrating. We understand how concerning it is to feel unsupported, especially after making a purchase. To better assist you, we’ve sent a request for more information via email from noreply.notifications@trustpilot.com. Once we receive your details, we’ll do our best to look into this and work toward a resolution.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 08/05/2025:**
Hello Janusz, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
The go-to for scamming your elderly parents!!
My mother was scammed (someone convinced her to purchase a gift card for them as part of the scam). I called to try to cancel through their phone number by reporting lost or stolen. They would do nothing without the credit card number. I don't have the card! How am I supposed to know what the number is? How is anyone supposed to have their card number if it was lost or stolen? I had the receipt but apparently that was not enough. Zero care or compassion from the customer service representative on the phone. Scammers, this card is a great choice for you!
27 July 2025
Unprompted review
Reply from Jokercard.CA
Hello Dawn,
Thank you for sharing your experience. We're very sorry to hear about this situation and understand how upsetting it must be. While certain details are required to investigate lost or stolen cards, we’re committed to assisting as best we can. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can look into this further.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/31/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I bought it from shoppers drug Mart…
I bought it from shoppers drug Mart when I try to use it, it said it’s not activated and when I called they customer service they didn’t help me.
26 July 2025
Unprompted review
Reply from Jokercard.CA
Hello Maizbeen,
Thank you for taking the time to share your experience. We're sorry to hear that you had trouble using your card and didn’t receive the support you expected. To help us look into this further, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can better assist you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
$100 gift card - with no money in it!!! BUYER BEWARE!
This was supposed to be a $100 gift card. When I could not register or activate it online, I called customer service. The number (with live person) was not on the card - but I got it indirectly via their website. I was told by them that my $100 card (which I had not even registered or activated yet) had a balance of only 13 cents on it -and there have been some paypal transactions on this card (as some other reviewers have also mentioned). How is that even possible? I was then referred / transferred to the dispute team. The dispute team asked for my name, email, and mailing address before they could proceed to resolve the issue.
Considering this is a gift card, they should not insist on collecting my personal information to be able to assist me.
I honestly think they are scammers and other comments on this page only reiterate that suspicion. If there are multiple visa gift cards with exactly the same number, how can Joker be a legit business? If it is legit, it is certainly not one I would recommend or trust.
Is there anyone at all for whom Joker's gift card worked at first go?
I WILL NEVER MAKE THE MISTAKE OF BUYING OR ACCEPTING A JOKER GIFT CARD AGAIN
EXTREMELY DISAPPOINTED SINCE THESE CARDS SELL AT LEGIT RETAIL STORES - AND SO UNSUSPECTING CUSTOMERS WITH GOOD INTENTIONS OF GETTING SOMEONE A GIFT MAY NOT ONLY END UP LOSING MONEY BUT ALSO WASTING THEIR TIME AND ENERGY TRYING TO RESOLVE THE ISSUE WITH THE JOKER TEAM.
CONSIDERING THE ONE STAR RATING, I HAVE NO IDEA HOW JOKER IS STILL IN BUSINESS. SADLY MANY OF US DISCOVER THE LOW RATING AND NEGATIVE REVIEWS ONLY AFTER LOSING MONEY OURSELVES.
Update- July 23, 2025
The request from Joker asks for full name, phone number and email. Message for Joker - When I called you, you asked for full name, email and mailing address. When none of these were required to buy a card, why should they be required now? How do I know you won't misuse my information when you've already lost all credibility? If you genuinely want to help, you should help based on the card details. I was willing to provide email when I called but you said you will need a mailing address also- which I am not willing to share with people I don't trust. Also, you may then ask for ID verification - sorry you're asking for too much in return for a scam card that is nothing but a trouble-maker.
16 July 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for taking the time to share your experience—we’re very sorry to hear about the issues you’ve encountered with your Joker gift card, including the trouble registering or activating it, the unexpected balance, and the concern about unauthorized transactions. We understand how frustrating and disappointing this must feel, especially when a gift card doesn’t work as expected. To investigate this further and assist you directly, please check your email (including your spam folder) for a message from noreply.notifications@trustpilot.com. We’ve sent a request to collect some additional information so our team can look into this thoroughly and work toward a resolution.
Warm regards,
Gaby S.
Jokercard.ca
The joke is on you if you purchase a Joker card
Well at least they got the name on the card right.DO NOT PURCHASE. I purchased a $50 card and by the time I paid for it go home and registered it I had balance of 23.42 on the joker card. Not to mention a $4.99 charge at the till. When I was able to see the transactions 2 of them where fees by the card company peoples and another charge that looked like it was a convenience store. Looked for a customer service # or dispute line but to no avail. Instead like so many other companies you have this long drawn out form and procedure to follow that most people dont bother. Well dont bother it got me nowhere . I received 1 call which I missed and 2 -3 days later I received an email saying the file is enclosed.What a JOKE ! As for PEOPLES please change your false name cause obviously your just another large company with billionaires making money off the working who actually support this country by paying taxes not like you bastards.
11 January 2025
Unprompted review
Reply from Jokercard.CA
Hello Kevin,
Thank you for your review. We’re truly sorry to hear about your experience with the card fees and the difficulty you encountered reaching support. We’d like to help resolve this matter for you—please check for a message from noreply.notifications@trustpilot.com where we’ve requested more information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
Disappointing All Around
I received a card at the beginning of the year, I couldn't register it online as the website was down, so I registered it over the phone. I continued to have issues with it not working, so I tucked it away and didn't think about it again until today, tried to register again - didn't work. Tried to call - didn't work, tried to speak to someone on the phone - didn't work. There is $250.00 gone.
14 July 2025
Unprompted review
Reply from Jokercard.CA
Dear Devon, we truly appreciate you taking the time to share your experience and we’re very sorry for the ongoing trouble you’ve faced trying to register and use your card, both online and by phone. We understand how frustrating it must be to feel that your $250 balance is inaccessible, and we’d like to help make this right. Please check for an email from noreply.notifications@trustpilot.com, as we’ve requested more information to look into this and assist you further as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
BEWARE!!
BEWARE!!! 100% a scam! Registered card. Tried to use card and it was declined. Checked balance and an $8 charge was made, then a $242 charge was made…. Same day, 1000kms from where I was. BIGGEST SCAM OUT THERE!! Beware!!
6 July 2025
Unprompted review
Reply from Jokercard.CA
Hello Paul,
Thank you for your review. We're sorry to hear about the unauthorized charges and the trouble using your card. We take these matters seriously and want to investigate further. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to request your information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Reply from Jokercard.CA
Dear Tyler, thank you for sharing your experience with us — we’re truly sorry to hear that your card is being declined despite having a full balance. We’d like to look into this right away and help get this resolved for you. Please check for an email from noreply.notifications@trustpilot.com, as we’ve requested more information to assist you further.
Warm regards,
Josh R.
Jokercard.ca
Card is a scam
Card is a scam. Registered one day ago. Now I suddenly can't check balance or use it anywhere. Should've taken the hint from the company name before I bought. Please remove yourself from all convenient and grocery stores. Vanilla and The Perfect Gift Card are so much better.
26 June 2025
Unprompted review
Reply from Jokercard.CA
Hello Hieu,
We’re truly sorry to hear about your experience and understand how upsetting it must be to register your Jokercard only to find it suddenly unusable and the balance inaccessible. We appreciate your feedback about our brand name and comparisons to other providers—your insights help us improve. We’d like the opportunity to investigate this further and make things right for you. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather your details and assist you directly.
Warm regards,
Gaby S.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 07/01/2025:**
Hello Hieu, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
How is this business still around
How is this business still around? Website is broken, unable to register card AGAIN. Gifted another card because I guess nobody realizes this company is a sham.
Better off just returning the card and getting a different gift card.
10 June 2025
Unprompted review
Reply from Jokercard.CA
Hello, we’re really sorry to hear about the trouble you’ve had registering your card and the frustration it’s caused. We understand how disappointing this experience must be, especially when it’s happened more than once. We’d like to look into this further and help resolve it for you. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more information so we can assist you directly. Thank you for your feedback and for giving us the chance to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 06/12/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
Didn't know this card was a scam
It should be rated 0 !!!!
Didn't know this card was a scam. Learned the hard way. I registered my new card today and a few hours later when I tried to use it, the card was declined. When I got home, I saw on their webiste that someone had put sereval pay pal and tiktok charges on my card. Called all the numbers available for Jokercard.ca but it's a robot and can't talk to anybody.
DO NOT BUY THESE JOKER MASTERCARDS !!!
8 June 2025
Unprompted review
Reply from Jokercard.CA
Dear Carole,
Dear Customer, thank you for sharing your experience. We're truly sorry to hear about the unexpected charges on your Joker Mastercard and the frustration with our phone support. Your concerns are very important to us, and we want to help resolve this issue as quickly as possible. Please check your email inbox for a message from noreply.notifications@trustpilot.com, where we've requested some additional details to assist you further. We appreciate your patience and look forward to helping you.
Warm regards,
Josh R.
Jokercard.ca
Be cautious
This goes directly out to Maurice as he's been the main recipient of reviews and the fact is the phone calls I endured just to get an operator was to select making a dispute which in the end as I did clearly explain the matter is that your automated system has the correct amount that was processed when making the payment to the vendor. The vendor's receipt matches that automated system of the amount of 33.90 and lastly jokercard.ca's website for checking the balance says the amount is 33.90 of the original sale. Yet the dispute department claims 47.00 on the system from the vendor. Jokercard is also a vendor it was a product created by two corporations so if this is not resolved by today I will go to those two companies and let them be very aware of the undergoings that are materializing behind their backs.
4 June 2025
Unprompted review
Reply from Jokercard.CA
Hello Curtis,
Thank you for taking the time to share your experience. We understand your concerns and appreciate the detailed information you've provided. To assist you further, please look for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather a few details that will help us investigate and support you directly. Your feedback is important to us, and we’re here to help resolve this.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 06/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
shitty scammers deserve negative 100…
shitty scammers deserve negative 100 stars.
bought a card today, never used it, gets declined with every attempt at a purchase, either online or even at a gas station.. have the funds in my account. tried calling their joke of a 800 hotline, but there is no option for a card that doesn't work. you can check your balance, that's about it on the phone. definitely no option to talk to anyone. and what are the options for reaching them? no email address, but you can write them an effing letter snail mail. they literally want to sell you a horrible product and make it impossible to hold them accountable. done with this. absolute trash. shit show of pathetic weaslely horrible scheisters. NEVER AGAIN.
Give me my money back, thieves. Worst customer service ever. Your stupid bot-tomatic reply "understanding my frustration" is worth as much as puke in a pile of dog shit. Horrible scammers. Thieves. Same response to everyone. "We understand your fruatration..." understand and get off on it? I should have read these warnings first. Never ever again.
Why no email for customer service? Only way to "reach" you is a worthless phone system with You sell a fraudulent product and shield yourself from accountability. Not that i would trust any help from an email reply, at this point... but you're rubbing your arrogance in our faces, stealing 50, 100, 200, 500 dollars at a time. If you have a complaint about wasting your money in support of this fraud scheme,get a piece of paper and a pen, and write a detailed essay on how your expectations of getting the product you paid for weren't met. Then trot down to the post office, buy a stamp, and send your legitimate concerns into the void. Maybe you'll get some sympathetic words of "understanding frustration" 6-8 weeks later. The one and ONLY reason you would make snail mail the only available option at trying not to get screwed over is to discourage people from having their displeasure addressed. Such fans of paperwork? How about a class action lawsuit. I can see hundreds of other people here who feel as scammed as i do by you pathetic sneaky weasles.
You are required by federally regulated law to make yourself available to questions and complaints. Your 800 number does not offer such an opportunity, and your snail mail loophole does not fall within reasonable means. Just get an effing email address. Slimyscammingshittyscammers at hotmail is probably available.
2 June 2025
Unprompted review
Reply from Jokercard.CA
Dear Richard,
We're sorry to hear about your frustrating experience with your card and the difficulty reaching us for support. We understand how upsetting it must be to encounter declined transactions and not have access to the help you need. Your comments about our phone system and lack of email options have been heard, and we take this feedback seriously. To help us investigate and make this right, we've requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox when you can—we’d really appreciate the chance to assist you directly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 06/05/2025:**
Hello Richard, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
I bought a 50$ card and it LEGIT GOT…
I bought a 50$ card and it LEGIT GOT DECLINED THE FIRST TIME I USED IT
23 May 2025
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you so much for your review, even though we understand you experienced an issue with your $50 card being declined on your first attempt—your feedback is truly appreciated. We’d really like to look into this further for you and help resolve the issue. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather a bit more information so we can assist you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 05/28/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
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