Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many peopl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Reviews shaping this summary
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wi... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.3
Bad
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Joker card is a bust
First, I would give a rating of zero if I could as I have tried to register my card numerous times (at the website noted on card) with no success!!!! I have called and went down the rabbit hole with no success as you don't talk to a human and the options get you nowhere!!!!
22 May 2025
Unprompted review
Reply from Jokercard.CA
Hello Helen,
We're very sorry to hear about the trouble you've had registering your card and the frustration with reaching support. We understand how important it is to access and use your card easily, and we truly regret the experience you’ve described. So we can better assist you, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out through Trustpilot to gather more details about your situation. We appreciate your patience and hope to resolve this for you as soon as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 05/23/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
If I could give a zero star I would
If I could give a zero star I would ! They are a complete waste of money. I paid for 6 years with a joker prepaid card my Netflix subscription, and they decided out of nowhere that it was not possible anymore.
Their online website is lagging all the time, can never access my balance, not only that but they make you make twice the fee for activation. USE ANY PREPAID CARD BUT NOT THEM! STAY FAR AWAY.
14 May 2025
Unprompted review
Reply from Jokercard.CA
Dear Patricia,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience, especially regarding the issues with your Netflix subscription, difficulties accessing your balance, and concerns about activation fees and site performance. We understand how frustrating this must be, and we appreciate you bringing it to our attention. To better assist you and look into your account, we’ve sent a request for more information via email from noreply.notifications@trustpilot.com—please check your inbox when you have a moment. We’re here to help and hope to turn your experience around.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 05/18/2025:**
Hello Patricia, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Joker card is trash
Joker card is trash. I have been trying to access the balance and transactions on their website but keep getting an error message.
"We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card."
I have used 4 different browsers as well as their various incognito and privacy modes with no change.
Problem is when you call the number on the back of the card it is a complete automated system, can't reach a human no matter what you select. The phone system tells you the balance and transaction amounts but not merchant names so I have no idea what merchant has a $27 charge we don't remember making, which also means there is no way for me to dispute the transaction. Doing online research, people have been unable to check balances on their website for at least 2 years, so I can't understand why they haven't fixed the issue.
13 May 2025
Unprompted review
Reply from Jokercard.CA
Hello John,
We're sorry to hear about the difficulties you've had accessing your card information and reaching support. We understand how frustrating it is not being able to view detailed transaction information or speak with a representative, especially when you're trying to resolve an unfamiliar charge. Your experience doesn’t reflect the level of service we aim to provide, and we appreciate you taking the time to share these concerns. To assist you further, we’ve sent a message via Trustpilot — please check for an email from noreply.notifications@trustpilot.com so we can securely collect your details and look into this matter more closely.
Regards,
Maurice V.
Jokercard.ca
This would be a zero
This would be a zero, but I don't have that option. I brought 2 x $100 gift cards and only one worked. The auto message tells me the card wasn't loaded and to return to the retailer. The retailer said it was loaded and the report they get shows the money was taken from there account. The store won't do anything and I can't get to speak to a really person calling the number on the back. No one wants to take responsibility and I'm $100 out of pocket.
3 May 2025
Unprompted review
Reply from Jokercard.CA
Dear Zoey,
We're truly sorry to hear about the trouble you’ve experienced with one of your gift cards and the difficulty reaching support. We understand how frustrating it must be to feel caught between the retailer and the card issuer without a resolution. Your feedback about the auto-message and lack of live assistance is important to us, and we sincerely apologize for the inconvenience and loss you’ve described. To help us look into this further, we’ve requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox when you can—we want to assist you directly and work toward a resolution.
Warm regards,
Josh R.
Jokercard.ca
Bought a $100 card in Manitoba on Sat…
Bought a $100 card in Manitoba on Sat and then when i tried to use it on Today it was declined, when i looked online it says the card was used in the USA which wasnt me. costumer service is horrible its just a BOT. DO NOT BUY JOKER CARDS!!!
1 April 2025
Unprompted review
Reply from Jokercard.CA
Hello Dave,
We're sorry to hear about your experience. We understand how frustrating it must be to find your card used in another country and to have trouble reaching support. Please know that we take these concerns seriously and want to assist you. We've sent you an email via noreply.notifications@trustpilot.com to gather more details and investigate this matter further. Please check your inbox and respond at your earliest convenience so we can work towards a resolution.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/02/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
DO NOT BUY! THIS IS A SCAM!
I have two Joker Mastercard prepaid cards and niether one will work. When I try to check the balance or register the card, I get an error message that the request can not be processed and to call the 1800 number. That is an other joke! you go in circles with the AI woman and never can speak to anyone! What a waste of money! DO NOT BUY a Joker Card because it is a joke!
31 March 2025
Unprompted review
Reply from Jokercard.CA
Dear Chris,
We're sorry to hear about your frustration with your Joker Mastercard prepaid cards and the difficulties reaching support. We understand how important it is to access and register your cards without issues. To assist you further, we’ve requested more details via email from noreply.notifications@trustpilot.com—please check your inbox so we can look into this for you. We appreciate your patience and the opportunity to make this right.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/02/2025:**
Hello Chris, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
This Joker card is an absolute joke
This Joker card is an absolute joke. I didn't get any cash back for all of my purchases in Old Navy store (worth 122.97$) .
When I called customer service, first it's impossible to get to an agent unless you select an option to report lost or stolen card.
Then the agent has no idea what I am talking about. After a while, she said my card is not eligible for 5% cash back. I told her it's on your website and she said that might be some other sort of card.
This is absolute joke and I would recommend not to buy this joker card.
8 January 2025
Unprompted review
Reply from Jokercard.CA
Dear Muhammad,
Thank you for taking the time to leave a review, and we sincerely apologize for the frustration you experienced. We understand how important it is to receive the cash back you're entitled to, and we're truly sorry for any confusion during your call with customer service. To resolve this, we've requested further details via email from noreply.notifications@trustpilot.com, as we need to gather more information to better assist you. We're committed to addressing this and ensuring that we can find a solution for you.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/26/2025:**
Hello Muhammad, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
Total scam - Zero customer help
After 3 1/2 weeks of tring to speak with anyone on the phone ( only automated AI ), and absolutely zero help on email ( same generic corporate cookie cutter response every time ), I am giving up on getting any help with my card not working. Save yourself the the stress and your money, and use a differnet card company. In the end it cost me $100 to have the company say " we are truly sorry for the inconvienece". It's not an inconvenience, it's a total lack of caring, and a total scam. The card does not work, and it will never work, and I am out $100. This may not be alot of money to Joker Visa, but it's alot of money to me. Beyond disappointed.
Second attempt to get help
Wrote my original review ( below ) on Feb 24, and recieved a generic response. It stated that they would send a follow up email requesting additional infomation. It's now 8 days later and I have not seen any emails or follow up to my original concern.
Brian STASHKO
1 review
Feb 24, 2025
Rated 1 out of 5 stars
Bad gift card company, Zero customer help!!!
I purchased a $100 Visa ( Joker Gift Card ), and I went online line yesterday and tried to register ( and check balance ) the card so I could use for an online purchase. The web site tells me that it is unable to register the card, and to contact Customer Service. I called the phone number on the back of the card, and the it tells me the card has not been activated. This is an automated system, that is horrible to navigate, poor options, and I have been unable to get a hold of a real person after 4 attempts. The phone help line just keeps kicking me off the system, then I have to call back a try again, and again, and again ( broken record ). Unfortnatley I do not have the reciept for the card, and I am out $100 plus the activation fee the store charged me when I bought the card, and and I am extremely frustrated I can not actually speak with a person. This is the first time I have used the Joker card, and the expierence has been absolutly horrible. Usually I used the VISA "Perfect Gift" cards and they work flawlessly. Will not be using Joker gist cards again.
Date of experience: February 22, 2025
Edit
Jokercard.CA logo
Reply from Jokercard.CA
Feb 25, 2025
Dear Brian, we’re sorry to hear about your frustrating experience with your Joker Gift Card. We understand how important it is to access and use your funds without hassle, and we apologize for any difficulties with activation and customer support. To assist you further, we’ve requested additional details via email please check your inbox when you have a moment. We truly appreciate your feedback and hope to help resolve this as soon as possible.
Warm regards,
Josh R.
Jokercard.ca
Date of experience: March 04, 2025
Edit
Reply from Jokercard.CA
Mar 5, 2025
Dear Brian, we sincerely apologize for the lack of follow-up and the frustration you've experienced with your Joker Gift Card. We understand how important it is to resolve this issue, and we truly regret the difficulties you’ve faced with activation and reaching customer support. We’ve sent a follow-up email requesting additional details to assist you further—please check your inbox when you have a moment. We appreciate your patience and hope to resolve this for you as soon as possible.
Warm regards,
Josh R.
Jokercard.ca
15 March 2025
Unprompted review
Reply from Jokercard.CA
Dear Brian,
We sincerely appreciate you sharing your experience. We understand how frustrating this has been, and we’ve been assisting you via email to resolve the issue. After reviewing your card, we found that it was not properly activated at the store. Since the card includes a complete card number and PIN, it has all the necessary information for activation. If you return to the store where it was purchased and request activation, you should be able to use it. Please let us know if you need any further assistance.
Warm Regards,
Josh R.
Jokercard.ca
You can not use the card for any online…
You can not use the card for any online purchase. The point of using gift cards is so you don't have to use a real credit card online. Wont be buying again.
13 March 2025
Unprompted review
Reply from Jokercard.CA
Hello Kevin,
We're sorry to hear that you had trouble using your Joker card for online purchases. We understand how important it is to have a smooth experience with your gift card, and we’d like to help. Please check your email for a message from noreply.notifications@trustpilot.com—we need some additional details to assist you further. We appreciate your feedback and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/18/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Absolutely terrible
Absolutely terrible.
It's supposed to work like a credit card (Visa or MC) but doesn't.
Some retail places will offer you face value, but sleezy Joker puts a hold on it at restaurants. So if you have a $50 card, and the meal is $80 - you can't actually use the full $50!!! Slimy Joker puts a 20% HOLD on the card and then blame the establishment for doing so. I was right there. I watched the waitress type in $50 (not $55 or $80) and it got declined.
Then she tried for $10 which went through l, but the JOKER swiped a $0.20 hold!! The waitress tried for another $30, and JOKER invoiced another $0.60 hold!! Now we're just trying to use up the card but there's almost always a hold so you can never really use the full amount and it's embarassing as hell having $10 DECLINED because slimy sleezy Joker keeps putting holds on the cards!! Try to find a different credit card gift card company. These guys are shady and nothing but a scam!!
Secretly skimming money and then blaming the establishment - that's not how a credit card works. It's criminal what they're doing!
10 March 2025
Unprompted review
Reply from Jokercard.CA
Hello Mark,
We’re sorry to hear about your frustration with using your Joker prepaid card at a restaurant. We’d like to take a closer look at your specific case—please check your email for a message from noreply.notifications@trustpilot.com so we can gather more details and assist you further.
Warm regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/13/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
JOKER name JOKER card
I was given this card a while ago as a gift. I have had nothing but problems and error messages anytime I have tried to use it. Atleast the card is living up to its JOKER name! Nothing like feeling ripped off.
1 March 2025
Unprompted review
Reply from Jokercard.CA
Dear Sara,
We're sorry to hear about your frustrating experience with your card. We understand how disappointing it must be to encounter repeated issues when trying to use it. Please check your email, as we've requested further details from noreply.notifications@trustpilot.com to better assist you. We’d like to help resolve this as soon as possible.
Warm regards,
Josh R.
Jokercard.ca
garbage
garbage took multiple attempts to register online now only get error message when trying to check balance, called customer support and spoke to someone who told me card is registered and active but i still am unable to use it anywhere bull shit waste of money
1 March 2025
Unprompted review
Reply from Jokercard.CA
Hello Leigh,
We're sorry to hear about the difficulties you've experienced with your Joker card. We understand how frustrating it must be to have trouble registering, checking your balance, and using the card. Our team would like to assist you further—please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to look into this issue. We appreciate your patience and hope to resolve this for you as soon as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
A Scam...
Well first off, on registering the card we're already screwed because the, 'registration process' takes a $2.50 fee. So my $100 card is only a $97.50 card. And even if they take the $2.50 fee for the registration it doesn't mean they verifiy the card validity or will honor it.
Was given a $100 card as a gift. Figured there'd be a clause or process to use the card so I went to their website where using their own FAQ I figured out I had to register it. On doing so after all our documents are uploaded, it later tells us they take a $2.50 fee to process our information.
But taking said fee doesn't actually mean they accept and verify the cards validity. By their own FAQ, once registered we can verify the new card (minus $2.50) and use it online. Well I hoped on over to Amazon and tried to use it. Amazon REJECTED the card. So I go back to the site to double check the balance and instead of letting me do that, it red flags me with a techical issue and tells me to try again or call their 1-888 number.
That number goes to an India Call center and those call center agents want more info than what we used to verify the card with. I smell SCAM!!!
24 February 2025
Unprompted review
Reply from Jokercard.CA
Dear Mr. Blue, we appreciate you sharing your experience and understand your frustration regarding the registration fee, verification process, and difficulty using your card. We’d like to take a closer look and assist you further—please check your email from noreply.notifications@trustpilot.com, as we’ve requested more details to help resolve this. We look forward to assisting you.
Warm regards,
Josh R.
Jokercard.ca
The joke is on you! Do not buy from JOKERCARD.CA
I purchased a $25 gift card from Walmart. I've been trying to register it to use it online with no success. I have tried registering from different browsers, different locations (home and work) and different devices -- will not register. Tried calling customer support line 3 differnt times and go thru the phone tree maze to eventually get to nothing.
The card is useless. Don't buy this!
10 February 2025
Unprompted review
Reply from Jokercard.CA
Dear Greg,
We appreciate you sharing your experience and understand how frustrating this must be. It sounds like you've gone through multiple steps to register your card without success, and we’re sorry for the trouble you've encountered. We’d like to look into this further—please check your email from noreply.notifications@trustpilot.com, as we've requested more details to assist you. We hope to resolve this for you as soon as possible.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2025:**
Hello Greg, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
Useless gift card
Received $50 gift card. I've been trying to register it to use it online with no success. After I enter the card information, their website tries to validate if I'm a robot. It supposed to load an image to validate or to say some numbers and enter them, but no image is loaded or no numbers are spelled. Tried reloading multiple times, and nothing. Tried in different browsers, nothing.
The card is useless. Don't buy this!
14 February 2025
Unprompted review
Reply from Jokercard.CA
Hello Omar,
We’re sorry to hear about the difficulties you’re experiencing while trying to register your card. We understand how frustrating it must be to encounter issues with the verification process across multiple browsers. We’d like to assist you in resolving this as soon as possible. Please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested details so we can look into this further.
Warm regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Terrible Experience.
Terrible Experience.
Got a Joker card as a gift on Christmas. Tried to register it (took $2.50 off my balance to do so.. what a joke in itself!). Once registered, I could not use the card. It declined EVERYWHERE even though there was a balance of $97.50. Called in to customer service, was told they would send me a new card. It's been almost 6 weeks, and no card. Save yourself the hassle and do not buy these and for the love of god, do not buy them for your friends unless you want them to hate you for all the trouble to even use this crap.
1 January 2025
Unprompted review
Reply from Jokercard.CA
Hello Soso,
We're very sorry to hear about your frustrating experience with your Joker card. We understand how disappointing it must be to face issues with registration, declined transactions, and delays in receiving a replacement. We’d like to assist further—please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to look into this for you. Thank you for bringing this to our attention.
Regards,
Maurice V.
Jokercard.ca
Avoid visa joker cards
Avoid visa joker cards. We were scammed after activating the card.
UPDATE : January 27, 2025
You have sent me an email requesting my full name, reference number and phone number. I don’t feel comfortable sharing my personal information with you. The Joker card was a gift, I have images of the day it was activated and the fraudulent transactions on the card that happened immediately after the card was activated. If you need those, I will send them to you but I do not feel comfortable sharing my personal information with you. I also do not know what you mean by reference number. Thanks.
12 January 2025
Unprompted review
Reply from Jokercard.CA
Dear Elisabeth,
Thank you for sharing your concerns about your experience with Visa Joker cards. We're truly sorry to hear about the issue you encountered after activating your card. To better assist you, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional details. Kindly check your inbox so we can work toward resolving this matter promptly. Your satisfaction is important to us, and we look forward to helping you.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/29/2025:**
Hello Elisabeth, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
If I could give zero or negative I…
If I could give zero or negative I would as I write this I am sitting on hold waiting to be transferred from the first guy George to someone else to dispute a transaction and as I sit here on hold waiting with he music playing I can hear George hitting buttons and breathing so is the 1-833 number on the back of the card just a scam also ?? Is anything real about these p.o.s joker cards
14 January 2025
Unprompted review
Reply from Jokercard.CA
Hello Matt,
Thank you for sharing your feedback. We’re truly sorry for the frustrating experience you had while attempting to resolve your transaction dispute. We understand how upsetting it must be to encounter long wait times and concerns with the support process. To address your concerns and provide assistance, we’ve sent you an email from noreply.notifications@trustpilot.com to gather more details. Please check your inbox and reply at your convenience so we can help resolve this matter promptly.
Warm Regards,
Maurice V.
Jokercard.ca
The card was compromised
The card was compromised. I filed a complaint but found out I am not an odd case. It looked like it happens to a lot of Joker Visa Card recipients. To file a complaint, I needed to give them information that I do not feel comfortable of providing but did provide them with pictures of government ID, etc. Jokercard.ca replied asking for more information. Since I already provided them with the information, I referred them to the reference# I got when I initially filed the complaint. It will be nice if in the reply they provide me with an email address that I can get in touch with them. In my case, I registered the card and used it to pay for my purchase. The amount is CAD$11.89. I did the purchase right after registration. When I tried to do another purchase the next day, it says the amount remaining is $0 (mine is a CAD$500 Visa Jokercard). When I logged onto the jokercard.ca card, I saw unauthorized purchase transactions on record. (US and CAD purchase + service fee for US purchase that were not done by me). I called Jokercard and they asked me to send more information to them (activation slip, credit card, government ID, purchase transaction records). I complied but now I am upset at myself for providing personal information (address, driver license) to them. I filed a police report but the reply from the police is they cannot open up an investigation because no money changed hands.
I received 3 or 4 joker visa cards in the past years and this is the first time I had issues with it. The amount is not as high as this one though.
I received an email from jokercard.ca indicating they are working on my case. Hopefully this will get resolved soon. Jokercard.ca is at least very responsive.
2025/01/22 update:
I received a reply about my joker visa card issues. I am more confused than ever now. It looks like Jokercard.ca is using multiple companies to handle the issues. I received emails from email address (I **** out the contact information)
****@service-now.com
****@bhnetwork.com
****@blackhawk-net.com
All these email addresses are not from jokercard.ca.
Are these legitimate jokercard.ca responses or it is another phishing scheme?
I am confused and concerned,
2025/02/19 Got a notification that they are still working on the case. They sent me a email last week asking me to confirm one of the transactions was not mine and I did. There are 3 transactions that were not mine and used up the card. Looked like they have answer from one of the merchant now.
10 January 2025
Unprompted review
Reply from Jokercard.CA
Dear James,
Thank you for sharing your feedback. We are sorry to hear about your experience with the compromised Joker Visa Card. We take these matters seriously and understand the concern you have regarding the information you were asked to provide. To ensure we can assist you further, please check your inbox for an email from noreply.notifications@trustpilot.com, where we’ve requested additional details. We are committed to resolving this for you and appreciate your patience as we work through this.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/15/2025:**
Hello James, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
Never Worked
I got 4 cards for christmas and not only were they unavailable to get registered online, nor did it take me hours to find a option that allows me to speak to a real person, nor that I talk to one and they had to register it from their side. But after all of that, It STILL did not work when trying to purchase anything online or check the balance. Do NOT buy if you want to buy anyone a gift, it's too much of a headache to go through just to buy anything
9 January 2025
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you encountered while trying to register and use your cards. We understand how disappointing it must have been to go through such a lengthy process, including speaking with a representative, only to find the cards still didn’t work for purchases or balance checks. To assist you further, we’ve sent you an email from noreply.notifications@trustpilot.com to gather more details. Please check your inbox and reply at your earliest convenience so we can address this promptly.
Warm Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/11/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
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