Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many peopl... See more
Company replied
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Review summary
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My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wi... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.3
Bad
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid Visa Joker Gift Cards - Total Scam
Avoid Visa Joker Gift Cards - Total Scam
We received a Visa Joker gift card as a Christmas present, but our experience with it has been awful. First, we found it strange that we had to register the card. When we tried registering, it kept giving us errors. Despite that, we attempted to use the card, but it was declined everywhere we went.
Today, we checked the balance, only to find an unauthorized transaction made through PayPal that we do not recognize. This card is a total scam. Do not buy it!
05/01/2025 Purchase Original Sale PAYPAL *NARIMANDZ NARI 4029357733 67 00000 CA -48,90 $ CAD
1,10 $ CAD
8 January 2025
Unprompted review
Reply from Jokercard.CA
Hello Andreina,
We’re truly sorry to hear about your experience with the Visa Joker Gift Card and sincerely apologize for the inconvenience. We understand how frustrating it must be to face registration issues and declines when trying to use the card. We take unauthorized transactions very seriously. To assist you further, we’ve sent you an email from noreply.notifications@trustpilot.com to gather the details needed for investigation. Please check your inbox and get back to us at your earliest convenience, and we’ll work on resolving this issue promptly.
Warm Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/14/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
Jokercard.ca
every time i tried to register my 50$…
every time i tried to register my 50$ gift card it would saywe are unable to process at this time for 2 days straight please help
5 January 2025
Unprompted review
Reply from Jokercard.CA
Dear Jayden, thank you for bringing this issue to our attention. We're sorry to hear about the difficulties you've experienced while trying to register your $50 gift card. To assist you further, we’ve requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox and respond at your earliest convenience so we can resolve this for you. Thank you for your patience!
Warm Regards,
Josh R.
Jokercard.ca
Doesn't work
I received 2 cards for Christmas at work ($25 and $50) and when I tried to register the cards it wouldn't work. I get an error message that they are unable to register the cards. Do not buy!
Additional details:
When I go to register card and enter credit card number, expiry date an CCV and then click register I receive an error that the card cannot be registered, please try later or contact the number on the back of the card. I receive the same error for both cards.
25 December 2024
Unprompted review
Reply from Jokercard.CA
Hello Patrik,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced while trying to register your gift cards. To better understand and resolve this matter, we have sent you an email from noreply.notifications@trustpilot.com to gather more information. Your satisfaction is important to us, and we are committed to addressing your concerns promptly.
Warm Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/27/2024:**
Hello Patrick, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Do not buy it!
Not only do you have to pay interest on every single purchase, but they even charge you just to activate the card! It's ridiculous and predatory—stay far away unless you enjoy being drained of your money at every step.
19 December 2024
Unprompted review
Reply from Jokercard.CA
Dear Bahareh,
Thank you for sharing your feedback. We understand your concerns regarding the activation fee and interest charges, and we're sorry to hear that your experience has felt frustrating. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request additional information to address your concerns further. Your satisfaction is important to us, and we look forward to assisting you.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/29/2024:**
Dear Bahareh, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Almost half of the money on the card is gone for no reason
I ordered something online and it was fine. but when I went to check the balance on the card it said 2 dollars and 15 cents. The thing I bought online was only 30 dollars and the card should have 50 dollars. something weird was that there was a 1 dollar charge for something else. I can't get to a real person to talk to, and the phone bot isn't any help. Their website also doesn't work for me for whatever reason. Like I can't check my balance or do anything there.
24 December 2024
Unprompted review
Reply from Jokercard.CA
Dear Elliot, thank you for sharing your concerns. We're sorry to hear about the challenges you faced with your card balance and the difficulties in reaching support. We’ve sent an email from noreply.notifications@trustpilot.com requesting additional details so we can investigate this further and assist you. Please check your inbox, and we’ll work to resolve this issue promptly. Thank you for bringing this to our attention.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/29/2024:**
Dear Elliot, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Problem with activation
I bought a card worth €50, I did all the registration but when I entered the serial number to activate my card it didn't work. I contacted them, they responded once and didn't say anything else.
6 December 2024
Unprompted review
Reply from Jokercard.CA
Dear Rodrigo,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered with activating your card and the lack of follow-up after your initial contact. To resolve this matter promptly, we’ve sent you an email from noreply.notifications@trustpilot.com requesting additional details. Please check your inbox, as gathering more information will help us assist you better. We’re here to support you and look forward to addressing your concerns.
Warm Regards,
Josh R.
Jokercard.ca
Got two 500 dollar cards as a gift
Got two 500 dollar cards as a gift, first one I used most of but about 45 cents just vanished. The second Card however I used at alot of places and it now has a 4 dollar balance however when checking what I had used I should have 32 left on it. I Called and after 30 minutes got through to a person. That person claimed that a restaurant had run through a 20% tip on the card after i used it but it wasn't showing. I live in Canada where that's not how credit card transactions work I paid by interact it's impossible for them to run extra. He put me on hold again for a while and gave me some more nonsense. It seems like when you make alot of small transactions they chip some off or something then lie about it.
After two weeks of dealing with them there has been no change. They did not resolve my issue nor did they give any satisfactory explanation. They did send a file with my "transactions" that does not match what I actually spent. They are apparently part of a larger company called Blackhawk network I would suggest staying away from any of their products and if you are gifted one spend the entirety of the card in one transaction.
2 December 2024
Unprompted review
Reply from Jokercard.CA
Hello Kris,
Thank you for sharing your feedback and bringing this to our attention. We sincerely apologize for the frustration and confusion caused by the discrepancies you've noticed with your card balances and the experience you had when contacting our support team. We want to investigate this further to ensure everything is resolved for you. Please look out for an email from noreply.notifications@trustpilot.com, as we need to gather more details about your account to assist you better. Your patience and understanding mean a lot to us as we work to improve your experience.
Warm regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/05/2024:**
Hello Kris, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I wish I could give it ZERO stars
I wish I could give it ZERO stars. Money stolen off $350 worth of cards. I live in Canada and sent proof the money was spent in the USA... in different places. Somehow I teleported there and spent it? Followed all the steps. Cards were "issued" then all of a sudden cancelled because me details didnt line up with theirs? COMPLETE SCAM OF A COMPANY WILL NEVER BUY AGAIN. STAY AWAY.
2 December 2024
Unprompted review
Reply from Jokercard.CA
Dear Katie,
Thank you for sharing your experience, and we deeply regret the frustration you've encountered. We understand how concerning it must be to see funds missing from your cards and to have issues with their cancellation. Please know we take such matters very seriously and are committed to investigating thoroughly. We’ve requested additional details via email from noreply.notifications@trustpilot.com to better assist you. Your trust is important to us, and we hope to resolve this matter promptly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/04/2024:**
Hello Katie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
DO NOT BUY JOKER MASTERCARDS
DO NOT BUY JOKER MASTERCARDS
SCAM worst company
4 November 2024
Unprompted review
Reply from Jokercard.CA
Hello there,
We’re truly sorry to hear about your negative experience with Joker Mastercards. We take all customer concerns seriously and are committed to resolving any issues that arise. We’ve reached out to you via email at noreply.notifications@trustpilot.com to gather more details about your experience and ensure we can address your concerns as quickly as possible. Thank you for sharing your feedback, and we hope to resolve this matter for you.
Warm Regards,
Mauricio V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/30/2024:**
Dear customer, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
If i can give this Joker Card -5 i…
If i can give this Joker Card -5 i would.
I got a 400 dollars joker as a gift for my baby shower, it said on the card to register it first before using. I went online using the link on the back of the card. I registered it, it said registered successfully. Then i went on amazon to use it. It got declined.
The second day i went to check my balance and it said 0 dollars remaining.
This joker company stole my money and when i tried to call them, they said i got scammed.
How can someone get scammed using the exact link on the back of the card.
This is absolutely the worst gift card i ever received.
Do not use them as they will steal all your money!!!
23 November 2024
Unprompted review
Reply from Jokercard.CA
Dear Ledia,
Thank you for sharing your concerns. We understand how frustrating and upsetting this experience must have been, especially when the card was meant to celebrate such a special occasion. To assist further, we’ve requested more details via email from noreply.notifications@trustpilot.com. Please check your inbox and reply at your earliest convenience so we can look into this matter and work towards a resolution.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOCKERCARD.CA 12/01/2024:**
Dear Ledia, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Worst gift card I have ever used
I Card for my birthday and I was super excited to use it online I saw on the back of the card that before using online I had to register the card and when I went online to register, it tells me that they had some problems reading my card and to wait some time before checking again so that’s what I did. I waited 24 hours And I checked again same thing I did that for about three days I was fed Up I use the card on Amazon and turns out it was perfectly fine. I don’t have to register anything so I try to check the balance of my card that there is a fraud alert Worst Visa card that I have ever used.
2 November 2024
Unprompted review
Reply from Jokercard.CA
Hello Otavio,
Thank you for sharing your feedback with us. We apologize for the frustrating experience you had with your card registration and subsequent fraud alert. We understand how important it is for our customers to have a seamless experience, especially with gifts. Our team will be reaching out to you directly to address this issue and ensure a swift resolution. Additionally, please check for an email from noreply.notifications@trustpilot.com. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Warm Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/26/2024:**
Dear Otavio, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
SCAM ALERT
I received a Jokercard with a $30 gift from my daughter as an anniversary gift. I went online to verify the balance and had to enter too much information for my liking. It didn't give me the balance and to use it online I needed to fill out way too much paperwork. We decided we would use it when we went out for a meal. Unfortunately, someone used our gift to play some online games. Seems to be a BIG SCAM. Spoke for an hour to someone in Columbia about my experience and they want far too much personal information for me to pursue my loss. I would possibly be out thousands with the information they want. Buyer Beware.
13 November 2024
Unprompted review
Reply from Jokercard.CA
Hello Larry,
Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the challenges you faced while trying to check your card balance and the frustration caused by the misuse of your gift card. We understand how concerning this must be, and we take reports like this very seriously. To investigate further and assist you, please check for an email from noreply.notifications@trustpilot.com—this will help us gather the necessary details to support you securely. Our team is here to help, and we appreciate your patience as we work through this with you.
Warm Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/19/2024:**
Dear Larry, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will assist you.
Maurice V.
Jokercard.ca
Quit joking around.
Here's what the real problem with Joker cards, I cant really say I've had a really big problem with the virtual card, but physical card are where you really don't even hesitate to sear some out of their money, do ya? And each time I attempt to give the Joker another chance. I find out more and more, that's the one thing you don't joke about. You mean it . When am I gonna make that investment and not end up charred because the someone in there has light fingers holding a book of matches. Look, no one like to burned at all and I really hate it. What is like to know is, what does not Peoples Trust think about all this. I mean, I'm certain I'm not the only one this stuff happens to. To think that is just so dam arrogant. There are others, right?
Anyhow, zan you guys stop that, please and thank you.
26 October 2024
Unprompted review
Reply from Jokercard.CA
Dear Dean, thank you for reaching out and sharing your concerns. We're genuinely sorry for the frustration you’ve encountered with our physical Joker cards, especially if it has left you feeling let down. We want to make things right and ensure a positive experience for every customer. To help resolve this, please check your email for a message from noreply.notifications@trustpilot.com so that we can gather your information and provide the assistance you need. Thank you again for your feedback, and we look forward to helping you further.
Warm Regards,
Josh R.
Jokercard.ca
Bought a hundred dollar joker visa card…
Bought a hundred dollar joker visa card and it's already been used. And can't return it.Scam company do not buy.
9 October 2024
Unprompted review
Reply from Jokercard.CA
Dear, Noid, thank you for taking the time to share your experience. We apologize for the frustration you've encountered with your card. We understand how important it is to resolve this matter quickly, and we've requested additional information via email from noreply.notifications@trustpilot.com to assist further. Please check your inbox so we can help resolve the issue as soon as possible.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/21/2024:**
Dear Noid, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
My card was drained without it leaving my sight
Received a Joker Mastercard as a gift. There was supposed to be $100 on it. On Thursday Sept 12 I checked the balance using their site and it showed $100 balance. The next day Sept 13 I tried using it at a shop and it was declined. I then tried using it at a grocery store, it was declined. I went home and tried checking the balance on the website but that would no longer work. So on Sept 15 I had to call the customer service line. The automated customer service says the balance is $0, and there are 5 transactions from Sept 14 (the day after I tried using the card) that I do not recognize. I cannot check the balance or transactions online to know where they happened. I cannot register the card online anymore either. The website is totally useless. Essentially it seems I am out a $100 gift as I don't see anything being done about this fraud. I am absolutely telling everyone I know to NEVER buy pre paid Joker cards as they are 100% a scam
11 September 2024
Unprompted review
Reply from Jokercard.CA
Dear, Connie. we're truly sorry to hear about your frustrating experience with our gift cards. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Joker.ca.
**UPDATE FROM JOKERCARD.CA 9/17/2024:**
Hello Connie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
JokerCard.ca
Stay AWAY from Joker Cards!
Absolutely agree with previous posters on the Trustpilot Review site. I was given this $300 dollar card as a wedding gift. It is impossible to get through to anyone to discuss previous transactions. The latest retailer said there is a balance of 41 cents! hahaha. There is at least $80 "missing" but also no way to verify transactions. The website is flimsy and only gives me an error when trying to check the balance or transactions. The robot phone service is deplorable and sends the customer on a never ending loop of nothingness. Terrible product. Frustrating experience. Stay well clear of joker cards or the joke will be on you!
30 August 2024
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for bringing this to our attention. We're truly sorry to hear about the difficulties you've encountered with your Joker Card. We understand how frustrating this must be and want to resolve the issue promptly. We've requested further details from you via email from noreply.notifications@trustpilot.com. Please check your inbox for our message and respond at your earliest convenience so we can address your concerns and find a solution. Thank you for your patience.
Warm Regards,
Josh R.
JokerCard.ca
**UPDATE FROM JOKERCARD.CA 9/2/2024:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
JokerCard.ca
Card cannot be used for amazon prime or netflix
I have been using jokercards for the past 2 years and a few months ago prime stopped accepting joker cards for payment and today netflix also stopped accepting jokercards cards for payment. Both times customer service was no help. The cards are activated and have sufficient funds. I have also experienced problems checking my balance online with 2 different computers, although it seems to work with an old ipad. I would not recommend this card if you have any possible alternative. Otherwise expect issues.
29 August 2024
Unprompted review
Reply from Jokercard.CA
Dear, Gilles. we're truly sorry to hear about your frustrating experience with our gift cards. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Joker.ca.
Abject trash card and company
Company says their cards can be used for online purchases, but fails to note that it only works for companies of their choice, and if they have had issues in the past with those retailers, you can't use your card (and you will have issues, because their cards are so easily stolen and drained). Add to that if you can get through to a human, they are happy to lie to you about anything at all. Stay far far away
25 August 2024
Unprompted review
Reply from Jokercard.CA
Dear, Customer. we're truly sorry to hear about your frustrating experience with our gift cards. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Joker.ca.
**UPDATE FROM JOKERCARD.CA 8/27/2024:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
Was blocked by their website for being…
Was blocked by their website for being too fast? What? Tried to register the card and I get blocked? What a scam. Stay away from prepaid cards.
25 August 2024
Unprompted review
Reply from Jokercard.CA
Dear, Miha. we’re truly sorry to hear about your frustrating experience with our gift cards. Your feedback is important to us, and we understand how distressing this situation must have been. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Jose G.
Jokercard.ca.
**UPDATE FROM JOKERCARD.CA 8/25/2024:**
Hello Miha, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
Beware of this SCAM company:
Beware of this SCAM company:
I received a prepaid Visa Joker card as a Christmas gift, and a month later, my husband got another Joker gift card for his birthday.
A couple of weeks after receiving the card, I tried to use it, only to find it was empty! someone had already made a transaction with it! Suspicious, I checked my husband’s card when I got home, and sure enough, it showed two unauthorized transactions and was also empty
I contacted the company multiple times through phone calls and emails, hoping to resolve the issue. Each time, they assured me that the card had been recharged and was ready to use. However, after two years of following up, I’ve gotten absolutely nowhere.
If you’re considering using their services, think twice. My experience has been nothing short of frustrating and disappointing. Save yourself the hassle and avoid this company at all costs.
31 December 2023
Unprompted review
Reply from Jokercard.CA
Massi, we’re truly sorry to hear about your frustrating experience with our gift cards. Your feedback is important to us, and we understand how distressing this situation must have been. We have requested further details via email from noreply.notifications@trustpilot.com to investigate and resolve the issue as quickly as possible. Please check your inbox for our follow-up. We appreciate your patience and are committed to addressing this matter to your satisfaction.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/27/2024:**
Hello Massi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
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