Jollies 

Kettering store is great!
Super friendly staff with a good range of toys and food.

rude staff

Visited the Selby store today as it is my local Jollies. Have shopped here a lot for my pets however today i was very disappointed in the rude and unprofessional staff. At the store a young lady asked me a few questions before i could enter (due to coronavirus) which i had absolutely no problem with and thought it was a good idea to try stop the spread as best as they can. The final question asked was "what are you purchasing today" which i answered with "a decent dog lead" the young lady then questioned me with "is this essential?" to which i replied "well yes because my other dog lead has broken yesterday because it was cheap and i really need another one that's decent for my hour of exercise which both me and my dog get per day" so she said "okay"

i was happily looking around for a suitable lead for my dog and i heard the staff which were two women behind the till slagging me off with "she shouldn't be purchasing a dog lead as this isn't essential, she shouldn't be out the house, she shouldn't be walking her dog...." etc...to which i will also add the ladies were not stood a 2 meter distance apart.

i was made to feel like some sort of leper like i had come into the store full of a disease spreading it to everybody when this isn't the case at all. The whole procedure on the door was good, but the staff on the inside were very unprofessional as i am a good dog owner and will always make sure my hyper active dog gets a walk everyday while we are still able to get our one hour of exercise.

I rang the store when i got home and the lady i spoke to said sorry however i feel the blame was still put on me as she said "well if my dog lead broke i have several more at home to use" almost like its my fault i don't have anymore leads. I have one dog. Therefore i only feel the need to have one lead.

if i didn't feel it was essential, i simply wouldn't of left my house putting myself at risk and others at risk. But i did feel its essential to be able to walk my dog on a lead safely while i still can in confidence knowing the lead wouldn't break on me.

Bought a rabbit cage from the Eccles branch and would like to give a special mention to how fantastic staff memebers Steven and Ollie were. So polite, professional and helpful and went above and beyond to help me get the cage I was looking for. They even helped load the cage into the car. I always visit this store and always find the staff really helpful and polite.

I have been a jollies customers for years and always found the staff to be great. However the company has recently increased their lifestyle food by a substantial amount. From 14 packs for approx £15 to 7 packs for just under £10.

This is disgusting

Went in to buy 2 fancy rats from the Milton Keynes Westcroft store.

We were blown away the knowledge and helpfulness of the staff. Namely Genni and Lucy.
These were our first pets and we we full questions and nerves but
without Lucy we would have seriously struggled in confidence to purchase all necessary kit. They are a credit to the store and deserve to be singled out as being stand out stars!

We visited the Harlow store as my Grandad wanted 2 new budgies. Yasmine served us abs offered fantastic service. She was very friendly and very helpful and an asset to your store :)

I recently purchased 2 guinea pigs from your Clydebank store and felt I had to review how helpful, knowledgeable and friendly the staff where. The manger was extremely helpful in providing me with information on care, the best food and items required to ensure my guinea pigs are well looked after. Well done Jollyes excellent staff.

I ordered dog food from them, it was an okay experience. 4/5

Visited the Flint store where Rachel assisted me and gave fantastic advice on what dog food. I was considering changing puppy food brand and Rachel knew exactly what the benefits were on nutrition and what would give my dog the best start in life.

On my last visit to your Shelby store, I was overwhelmed with the friendly and helpful service received from all the staff. The manager especially was the source of much entertainment. I have never had to much fun while purchasing worming tablets.

I popped into Jollies - the Clydebank store to pick up a few bits and bobs for my cat, she’s very picky about her food and litter, however I couldn’t find the specific litter she likes, I approached a lovely member of staff I saw on the floor, Ellie. She was super helpful and went into the back to see if there was any, fortunately there was, she was very pleasant.

Placed an online order. Received an order confirmation but nothing else, 10 days pass and still nothing, no confirmation of dispatch as promised, Sent email requesting an update, no response to that or several more emails. Tried telephone contact for 2 days it said very busy try later, after another few days and still calling the number, it auto hangs up on you as it recognises your number, tried from a different number and the same process starts all over again. This company are bad, take your money and actively avoid contact.

I called this evening into the Keighley store at the retail park Hardings Road.
I got a great reception from Sherralee who was very helpful and a credit to your business.
Nothing was too much trouble and I purchased everything I required and I have always said that if you walk out of a store smiling you have had a great service.
I also thought that Sherralee was very Jolly.....no pun intended....not really. Phil from Wakefield

First time to Darlington store what amazing staff you have so knowledgable and helpful. I’ve been looking for a harness for a King Charles spaniel went to another store that simply weren’t interested. Not so at jollies very helpful and must have tried loads on the assistant had the patients of a saint

I was served by Dave and his team all So helpful and knowledgeable. Gave me lots of important information and helped me to make the right decision. I have previously bought rabbits from this store and chose to come back here to purchase my two tortoises. I would recommend this store and staff to assist in any pet related purchases. Great range of stock and am very excited to receive my new additions to our family. Thank you Dave and Jollyes.

Kettering store: this one star does not reflect the staff they are brilliant, helpful and bend over backwards to help. The last 4 weeks they have no stock things sold out and not replaced problem is apparently down to a new ordering system. Brought my products from pets at home instead

I was served by Rebecca C tonight in Thetford store. I was asking for help with my chickens dying. I got the best advice I have had from anyone else and she hopefully helped me save their lives... I can’t be more grateful, thank you so much x

Went to jollies in Willenhall and spoke to Frankie, she’s a credit to the store and made us feel so welcome and helped us choose the best puppy food! She taught us so much on how to look for the healthiest ingredients. You can tell she really enjoys her job and you can see why she is manager! 100/10 would definitely be returning 😀

I went to the willenhall branch and was served by Frankie. She was the most happy, knowledgeable and helpful member of staff I could wish for. Nothing was too much for her and she is a great asset to to the company. Thank you so much.

Went to the cannock branch for pet food and was very surprised by the level of care of the pets. All the cages were spotless but what was most surprising was that all the animals had fresh food and tonic in the water something not seen in most pet stores. I feel it gives the right impression of the standard required when looking after a pet. Much praise for the manager who allows his staff the time to give proper care to the animals and the staff who are responsible for doing it. It should be a standard met across all stores.