Josef Seibel Reviews 

98
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality and comfort of the products, often highlighting their stylish designs and long-lasting nature. Many consumers appreciate the wide range of footwear options, including those for wider feet or orthotics. Reviewers consistently mention the fast and efficient delivery service, making online purchases convenient and reliable. However, some customers also noted significant issues with product durability, specifically reporting that soles split or wore out quickly, often making the footwear unusable. Additionally, some reviewers were not happy with the customer service experience, describing it as unhelpful or mean-spirited when problems arose.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its comfort, quality, and stylish... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast... See more

Order

Users describe ambiguous interactions with order, with some customers praising the simple ordering process... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent quality of Fenja shoes, only a fraction too narrow at the top. Still, the shoes manage to accommodate my wide feet due to the soft leather, while rendering my feet an overall sleek shape. Th... See more

Rated 3 out of 5 stars

I loved the comfort and look of my Seibel shoes but am very disappointed that this is the second pair of them that have developed a split right through the sole to the inner lining across the ball of... See more

Rated 3 out of 5 stars

Bought Ana51 tan boots. Looked good and felt quite comfortable. However the boot is quite high as is an ankle boot so cut my ankle. After a week or two I got pain on walking underneath toes. It may ha... See more

Rated 5 out of 5 stars

Having bought Josef Seibel shoes for many years from local shops, I was a bit dubious about buying online. I need not have worried - a good range of styles and colours and my chosen shoes were a perf... See more

Company replied


Company details

  1. Shoe shop
  2. Boot Shop
  3. Shoe Factory

Written by the company

Josef Seibel has been manufacturing high quality men’s and ladies footwear since 1886. Josef Seibel prides itself with technical know-how to focus on the essence of a shoe, its comfort, whilst retaining an optimistic outlook to the future, embracing change and finding new ways to help protect the planet in the process. JS shoes are for those who like to make their own way in the world. For people who set out to experience new adventures and discover new worlds.


Contact info

3.7

Average

TrustScore 3.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(98)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seibel Chance 59 men's shoes.

After wearing dr martens shoes all my life I found when I went for a new pair, that they no longer fitted. 9s too big or wide, 8s too small. After a long search for the perfect shoe I found it in the Seibel Chance 59. Good quality and instantly comfortable (no painful breaking in period). The search is over.

1 May 2026
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

So glad you found your perfect fit! Comfort from the get go is exactly what we aim for.

Rated 5 out of 5 stars

Excellent quality and styling

Excellent quality and styling. Very professional in all communication and efficient. Cannot recommend them more highly.

15 June 2026
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Thank you for your feedback! We're so pleased to hear you were happy with the service. We pride ourselves on having a great customer service team that's always here to help.

Rated 5 out of 5 stars

I won't consider any other brand

I discovered Josef Seibel shoes a few years ago and won't consider any other brand. I need extra wide shoes which support my arches, which JS products do very well.

2 April 2026
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Thank you for your continued loyalty to our footwear - it means a lot to us! We look forward to helping you discover your next favourite pair.

Rated 5 out of 5 stars

I love my Joseph ankle boots and…

I love my Joseph ankle boots and sandals. I have three pairs of boots, red, dark blue and tan. They’re soooo comfortable and look great. I also have three pairs of sandals, a lovely apple green, blue and tan. The only ones I use all summer long because again they are sooo comfortable and look good with everything.

15 June 2026
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Six pairs - WOW! Thank you for being such a loyal customer. We hope there are many more perfect pairs to come.

Rated 4 out of 5 stars

Good range of footwear

Good range of footwear, delivered promptly, smart in appearance, what's not to like?

30 May 2026
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Thank you for the lovely feedback - it's great to hear everything arrived promptly! We hope you enjoy wearing your new footwear.

Rated 1 out of 5 stars

I've been buying shoes and clogs from Joseph Seibal for many years,, they were excellent quality and lasted years.

I've been buying shoes and clogs from Joseph Seibal for many years, they were excellent quality and lasted years. The last two pairs I bought have soles that disintegrated within a year. These were worn a few days a week, for a few hours. What a great shame that a once excellent company is now turning out such shoddy products.

11 June 2026
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

We're really sorry to hear about your experience - this is not the standard we set for ourselves and we completely understand your frustration. We'd like the opportunity to look into this for you. Please get in touch with us directly at enquiries@josefseibel.co.uk with your order details and we'll do our best to put things right.

Rated 5 out of 5 stars

I have purchased several pairs of Josef…

I have purchased several pairs of Josef Seibel shoes.
Customer service great! Shoes are comfortable and stylish! They seem to have something for everyone.

1 June 2026
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Thank you so much for your lovely review! We're delighted to hear you've enjoyed several pairs of our shoes and that our customer service has made a great impression!

Rated 5 out of 5 stars

Great quality shoes

Great quality shoes and quick shipping. The sandals, particularly Sevran and Evita styles are great for people who want a smart looking but comfy shoe

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Seibel quality now appalling and they don't seem to care.

I, like too many other reviewers, bought Seibel shoes because of a good experience in the past only to find that their quality is now downright awful. My shoes are (were!) used very lightly but the sole split in half. Seibel's response? -'go talk to the retailer'! Perceived attitude was - 'we don't care'. Before you buy Seibel, look for a different brand as it can't be worse.

29 March 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality soles on boots

Poor quality soles on boots meaning that they split and can't be repaired. sadly, the tops are still excellent but the construction of the sole means that they can't be resoled so have had to dispose of. Not the quality of sole you would expect for the price and not environmentally friendly either.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 pairs of boots for…

I have purchased 2 pairs of boots for myself and 1 pair for my Aunt,i love Josef Siebel true to sizing and are very comfortable.Best footware ive ever worn.The company was very effient and delivery was on time as stated.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Josef Seibel are excellent shoes

Josef Seibel are excellent shoes. Made of superior leather, etc & most are slightly wider fit like an 'E' or more, so those with wide feet do have a much biger choice than other shoe companies offer. Above all, Seibel shoes are so comfortable. I will only buy those shoes, boots & sandals now. Such a pity I did not discover them years ago. I recommend them & their online dispatch service to all as excellent.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Leather Ankle Boots

Very disappointed with my 2 pair of leather ankle boots. Bought via John Lewis in October 2026.

Cost me £120 each

shoe soles of one pair totally split after 6 month

Both pair are now both leaking in water

I have been wearing those boots mostly in non rainy weather and just because of a little rain the are ruined
Will never buy Joseph Seibel again

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand of footwear

Absolutely love this brand of footwear, I have recently bought 2 pairs of shoe/boots as they were a great price in the sale,
They are the most comfortable shoes I’ve ever had, great quality & super quick postage, highly recommended company.
Will be back for sandals next!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

I would give ZERO if I could

I would give ZERO if I could. I bought some red Joseph Seibel boots in December 2025. By the end of January 2026 (2 months) the soles had worn down and needed to be re-soled, HOWEVER, because they mould the soles together, it would have mean having to remove the entire boot sole (bottom of shoe) at a cost of £50!!! I AM SOOOOOO angry. They were not cheap and there is no way I'm paying 3/4 the price of the boots for repair only two months after purchase. Unfortunately, I did not keep the receipt (who does).

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Not happy

My partner bought Josef seibel boots from Costco for Christmas,being warm and comfy,but it all stops there,three of the decorative studs fell out of the boot,I went to the cobblers to see if they could do anything,then I went on Josefs site were I wrote a review,but before sending it I found the customer service phone number,so I rang it,and asked if they could repair or suggest anything,I like the boots,but they were of no help only suggesting I take them back to Costco, then I'd have no boots so really unhappy with outcome,my partner buys about 2 pairs a year for himself I buy him a pair and he's starting to try and get me to wear some,no a big no no

26 January 2026
Unprompted review
Rated 2 out of 5 stars

I had a poor experience of ordering…

I had a poor experience of ordering these. Due to the one click fast-pay system (which I thought was paypal) and a window in my browser suddenly closing - I ordered the same items twice in error. The retailer is insisting I pay for return of these bulky items which will cost me a fair amount. Customer Service is very much 'computer says no'.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

I do not trust this producer

I do not trust this producer. I bought a winter shoes and it's not good even for light West European frost, but for a real winter, this fur is a disgrace. I don't understand why to waste a material and call this shoes winter shoes. I am not sure about exact date of buying but never again

9 December 2025
Unprompted review

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