Josef Seibel Reviews 

101
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, often highlighting their comfort, stylish designs, and durability over time. Many consumers also appreciate the efficient and fast delivery service, making the overall purchasing experience smooth and satisfactory. However, some people were dissatisfied with product durability, specifically mentioning soles splitting or disintegrating after a short period of wear. Other issues included insoles detaching or shoes not being suitable for colder weather conditions. Additionally, a few customers reported negative experiences with customer service, describing it as unhelpful, and some encountered problems with delivery failures or incorrect order handling.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing disappointment over durability... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality, styles, and comfort... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the prompt and fast delivery of their... See more

Order

Consumers find order experiences to be ambiguous, with some praising the simple ordering process and speedy... See more

Customer service

People report ambiguous experiences with customer service, with some finding it to be a nice company to deal... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After having a pair for at least 5 years and finding them very comfortable, with no problems I bought a new pair. Firstly on getting them home they smelt fishy, what glue is used? Secondly the shoe... See more

Company replied

Rated 3 out of 5 stars

I loved the comfort and look of my Seibel shoes but am very disappointed that this is the second pair of them that have developed a split right through the sole to the inner lining across the ball of... See more

Rated 3 out of 5 stars

Bought Ana51 tan boots. Looked good and felt quite comfortable. However the boot is quite high as is an ankle boot so cut my ankle. After a week or two I got pain on walking underneath toes. It may ha... See more

Rated 5 out of 5 stars

Having bought Josef Seibel shoes for many years from local shops, I was a bit dubious about buying online. I need not have worried - a good range of styles and colours and my chosen shoes were a perf... See more

Company replied


Company details

  1. Shoe shop
  2. Boot Shop
  3. Shoe Factory

Written by the company

Josef Seibel has been manufacturing high quality men’s and ladies footwear since 1886. Josef Seibel prides itself with technical know-how to focus on the essence of a shoe, its comfort, whilst retaining an optimistic outlook to the future, embracing change and finding new ways to help protect the planet in the process. JS shoes are for those who like to make their own way in the world. For people who set out to experience new adventures and discover new worlds.


Contact info

3.6

Average

TrustScore 3.5 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(101)

55 reviews in the last 12 months

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Rated 2 out of 5 stars

Not so good

Previous purchases I’ve had from Josef Seibel have been great. A pair of sandals I hadn’t worn much, were ideal for the recent warm weather. The sole on both has just split. Only one season’s wear, overall.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

I wrote to Josef Seibel with a cheeky request, wondering if they had a spare left Caron style trainer as a fox went off with mine! Not surprisingly they didn't, but as a gesture of goodwill, they sent me a £25 voucher towards my replacement pair. That's what I call BRILLIANT service!!

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Tonga 25 sandals

I bought a pair of Josef Seibel sandals Tonga 25 a year ago and the cork that the heels are made of has started to disintegrate already so they are no longer wearable. The Josef Seibel website will take no responsibility, claiming that they are a website only and not the manufacturer.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Comfort and style .

Purchased the Westland Peyton boots in black , they are such a good fit and so comfortable , I’m usually a size 5 or 6 in footwear depending on style , I got these in the 5 and they are perfect , I was a bit sceptical when I realised they were vegan but can honestly say they are so well made and I’ve paid more for boots that haven’t lasted very long , will definitely buy again from Josef Seibel range .

6 January 2025
Unprompted review
Rated 5 out of 5 stars

The Perfect White Trainer

I have just purchased the Emily 01 from JOSEF SEIBEL and I absolutely love them! The minimal look makes them the perfect white trainer to go with everything in my wardrobe. Super comfortable straight out of the box -no breaking in needed.

13 May 2025
Rated 1 out of 5 stars

Very poor quality

My first pair of Steffi Boots lasted 2 seasons, then the sole split. I replaced them and the sole split on the new pair within 7 months. I've never had boots from any other manufacturer last for such a short time. I won't be buying any more of this brand.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great shopping process from ordering to…

Great shopping process from ordering to delivery. Prompt & efficient. Parcel arrived well wrapped & smartly boxed. Good all round service.

27 March 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Thank you for sharing with us your feedback.

Rated 5 out of 5 stars

Claire 03

I have been a customer for a long time and have always been totally happy and satisfied. The choice covers a wide range and my last purchase the Claire 03 are a very well made trainer type shoe, sturdy yet soft making them extremely comfortable to wear!

2 May 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

We are pleased to hear you are happy with the product and service you have received.

Rated 3 out of 5 stars

Not quite as good .....

2nd pair of boots by this brand and have to say they are not as comfy or soft as my first pair, 2nd wearing the eyelets came apart. :(. As it's coming into summer it will be a while before "break" them in . A little disappointed as my 1st pair were and still are fantastic.

14 November 2024
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Hello Lee, Thank you for getting in touch. We are sorry to hear you have been disappointed with your second purchase. We can see on our system a purchase was made from our www.josefseibel.uk site back in August 24' for a pair of Sienna 83. If you can confirm the style you are disappointed with along with any information on your purchase we can review with production to ensure improvements are made. From the Josef Seibel team.

Rated 5 out of 5 stars

Bliss

Did Quick browse on website, it had really good clear pictures and placed order.
Delivery was 3days later..
Shoes are stylish and comfortable , plus suitable for work were I spend 10 hours on my feet …… Bliss

5 April 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Hi Karen, Many thanks for sharing your feedback. We are pleased you are happy with your purchase and experience shopping with us. From the Josef Seibel team

Rated 5 out of 5 stars

Super shoes

Super shoes. So soft and light. Delightful to wear. Really well made.

25 April 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Thank you for your feedback.

Rated 4 out of 5 stars

Jasper50 Chelsea boots

Bought the Jasper 50 mens chelsea boots, which I've now had for 2 years. The Suede still looks almost perfect afters lots of use, and the occasional brush, but the outersole is a bit soft. They've lasted me 2 years before I decided they needed resoling (which Josef Siebel recommends not doing), but I spent £35 getting stick on soles in a much harder rubber, so hopefully they'll last me another couple of years. So far so good.

13 April 2025
Unprompted review
Josef Seibel logo

Reply from Josef Seibel

Many thanks for sharing your experience.

Rated 1 out of 5 stars

I purchased my first pair of Josef…

I purchased my first pair of Josef siebel boots on a trip to Montreal Quebec at "Chaussures Berti". Within 3 months the back seam of my boots ripped open. I have never encountered this with any footwear I have ever owned. I went through all channels to rectify this issue by contacting the complaint department at josef siebel as well as the purchasing store. I had a credit card statement with the only purchase from this store. I was told because I didn't have an original receipt they couldn't help me. I am truly shocked at the poor quality of my boots as well as the poorest customer service.

3 April 2025
Unprompted review
Rated 1 out of 5 stars

I used to buy Josef seibel shoes and…

I used to buy Josef seibel shoes and they were really good quality but my recent purchase is awful. The wood effect trim on the on the sambal boot heels has come off on both pairs and the sole is coming away on one. They are not the quality they once were, it is a shame and I won’t buy again.

9 March 2025
Unprompted review
Rated 1 out of 5 stars

I just got my first pair of shoes from…

I just got my first pair of shoes from this company. I always wanted a pair. They looked so cute leather riveted booties. I have only worn twice. The whole Side literally tore open and the rubber on the side of the soul completely fell apart. I am just devastated. I’ve wanted a pair for years. Finally get one and the quality is awful. Very poorly made.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Misleading advertising

I have worn Seibel shoes for many, many years. The quality used to be very good but recent purchase has changed my mind about the company's integrity. They sent me vegan boots, the site did not say anywhere these were not leather, After receiving this artificial fabric boots I scanned the site and the only way to figure it out was hidden in a small print in the cleaning method and fading, small, round mark at the very bottom of the page, hidden among many others. Won't buy again. Returned. They sent money back. The review left on the site boots were purchased from was not made visible.

4 February 2025
Unprompted review

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