Just Flutes Reviews 

1,316
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer service and the exceptional quality of the musical instruments and items they purchase. Buyers note that online orders are handled efficiently, with shipments arriving extremely promptly and always in pristine condition. Some reviewers were happy with the vast collection of music and the friendly expert advice provided by the team. Consumers also find the ordering platform very easy to navigate for placing quick purchases without experiencing any hassle. Shoppers frequently mention the helpful guidance from staff members and the excellent overall value offered across all available categories.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality and great satisfaction with their purchases.... See more

Service

Customers expressed great satisfaction with the service, consistently praising the friendly staff, reliable... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting promptness and fast... See more

Order

Users describe positive interactions with order, noting that the purchasing process is easy, straightforward,... See more

Quality

Clients share positive opinions on quality, frequently praising the high standard of instruments, books, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

I needed help to determine which edition of a piece to buy, sufficiently clear for me to be able to read easily. Just Flutes staff were very helpful in looking through the available ones and helping m... See more

Rated 5 out of 5 stars

I ordered an MK Kelpie low D wistle from Just Flutes.The service I recieved was outstanding. The delivery time was very fast (2 Days) The instrument was extremely well packed and the comunication... See more


Company details

  1. Musical instrument shop

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,316)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! Exactly what I needed, at an excellent price, with impressively fast standard delivery. Absolutely brilliant—couldn’t be happier and highly recommended. I’d strongly encourage people to check here before automatically defaulting to the ‘big’ online selling site.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

The books I bought from Just Flutes arrived quickly, well packaged and as described. The vast selection of sheet music they have is excellent and the service provided always wonderful - recommended for all your woodwind needs!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Clarke's Tin whistle purchase

I phoned to order a tin whistle as the website said to check with the store before ordering online. The lady I spoke to was very pleasant and helpful and said she could take the order on the phone and she would send me an email to make the payment. My order has arrived well within the time frame and I am very pleased with it.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

sheet music

Ordered some sheet music. It was in stock and promptly despatched arriving within the stated time.
I find service from Just Flutes is always excellent.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instrument is now in perfect working order and excellent condition. A bargain!

24 December 2025
Unprompted review
Rated 4 out of 5 stars

Encouraged by suggestions from the…

Encouraged by suggestions from the Flute Forum, I decided to go for the Trevor James 10X instead of the 5X, and it turned out to be a great choice. As a beginner, I find the quality impressive for its price, and it plays beautifully—when I manage to hit a clear note! I also purchased a thumb port, which is essential for me to keep the flute steady and properly aligned. At 67, I’m thoroughly enjoying the experience of learning a new instrument. Just Flutes provided outstanding service too.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Clarinet Xmas tree decoration

My son has just started learning to play the clarinet and I purchased a clarinet xmas tree decoration. He loved it and thought the details were amazing.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

JUST FLUTES has a wonderful expansive…

JUST FLUTES has a wonderful expansive collection of music, and I was delighted to find a varied selection of C flute music and especially important to me was the alto selection. Each publication provides detailed information sometimes from the composer, type of music techniques required and grade of difficulty.
Chris Hankin catalogue editor at Just Flutes provides a New Music Round-Up monthly and it is very helpful.
The ordering process is easy and efficient and speedy.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Good efficient service

Good efficient service, ordered on a Sunday, received my product on Tuesday morning. I had a query that was speedily resolved. I was kept informed of progress by email. This is not the first time I have used Just Flutes, and I have always been satisfied with products and service.

18 November 2025
Unprompted review

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