Just Flutes Reviews 

1,316
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding service quality, noting that the purchasing process is remarkably straightforward and online orders are handled with high efficiency. People consistently mention that everything is delivered promptly and arrives in pristine condition. A few other people also felt that the expansive collection of sheet music and instruments easily met their specific musical needs. Consumer feedback highlights that items are carefully packed to prevent any damage during transit, arriving very quickly and safely at their destination. Buyers are consistently impressed by the friendly staff members and the exceptional value offered across the entire product catalog.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality of items like... See more

Service

People report positive experiences with service, highlighting outstanding and efficient assistance from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive very... See more

Order

Clients share deep satisfaction on order experiences, frequently highlighting very prompt delivery and... See more

Quality

Customers expressed great satisfaction with the exceptional quality and condition of products received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

I needed help to determine which edition of a piece to buy, sufficiently clear for me to be able to read easily. Just Flutes staff were very helpful in looking through the available ones and helping m... See more

Rated 5 out of 5 stars

I ordered an MK Kelpie low D wistle from Just Flutes.The service I recieved was outstanding. The delivery time was very fast (2 Days) The instrument was extremely well packed and the comunication... See more


Company details

  1. Musical instrument shop

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,316)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered two recorders - excellent service, and efficient return process

Ordered two recorders: they arrived very promptly, and well packed.

I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to use their return process, which was very efficient.

An email arrived with a pre-paid postage address label, I packed the defective item and mailed it, and a refund was made promptly after they received it.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Trevor James 10X

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point and plays very well - when I can get a clean note that is :)
Also bought the thumb port which is a must for me as helps hold flute securely in right position.
Loving learning to play a new instrument at 67
Excellent service as well from Just Flutes

30 September 2025
Unprompted review
Rated 5 out of 5 stars

All retailers should be like this.

This review concerns 2 recent purchases: a tenor saxophone and a sax neckstrap. Both transactions were straightforward and both purchases were competitively priced and very good value. Delivery of both was prompt and communications with justflutes was very good. I've been a justflutes customer for some years now - the service is always exceptionally good. I recommend this retailer.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Quality instruments.

Website easy to use and gives good information about the products. The instruments and supporting goods for sale are top quality.

17 May 2025
Unprompted review
Rated 3 out of 5 stars

Delay on back order

Just flutes normally provide an excellent service, however on this occasion there was a six month wait for a back order which was in fact a silver pendant as a Birthday present. Too long!

1 July 2025
Unprompted review

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