Just Flutes Reviews 

1,316
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding service quality, noting that the purchasing process is remarkably straightforward and online orders are handled with high efficiency. People consistently mention that everything is delivered promptly and arrives in pristine condition. A few other people also felt that the expansive collection of sheet music and instruments easily met their specific musical needs. Consumer feedback highlights that items are carefully packed to prevent any damage during transit, arriving very quickly and safely at their destination. Buyers are consistently impressed by the friendly staff members and the exceptional value offered across the entire product catalog.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality of items like... See more

Service

People report positive experiences with service, highlighting outstanding and efficient assistance from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive very... See more

Order

Clients share deep satisfaction on order experiences, frequently highlighting very prompt delivery and... See more

Quality

Customers expressed great satisfaction with the exceptional quality and condition of products received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

I needed help to determine which edition of a piece to buy, sufficiently clear for me to be able to read easily. Just Flutes staff were very helpful in looking through the available ones and helping m... See more

Rated 5 out of 5 stars

I ordered an MK Kelpie low D wistle from Just Flutes.The service I recieved was outstanding. The delivery time was very fast (2 Days) The instrument was extremely well packed and the comunication... See more


Company details

  1. Musical instrument shop

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,316)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service with good communication

Great service, after searching around for sheet music on various sites, I now check Just Flutes first as always seem to have what I need in stock, or give the date to expect it. Easy to order, great delivery updates and arrives on time.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Nuvo jSax reeds

You had the niche items in question, plastic Nuvo jSax reeds, in stock and got them out to me as expeditiously as promised. Many thanks for your great service once again!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

I bought an antique flute

I bought a flute. Not just any old flute, but a fine historic antique flute; a Djalma Julliot. It was described as "approximately playable" but turned out to be totally playable. Also, an engraving on the flute, which their blurb didn't mention, and didn't show in the pictures, pointed to it having had an interesting historical connection with Switzerland. The flute reeks of history! The price was also affordable and reasonable; rare for this age and type of Boehm flute. Speedy and helpful service; very speedy delivery and excellent safe packaging. I will be buying from this company again.

There was a severe technical glitch when trying to order online. In the end, I had to swap from my usual Firefox browser to Chrome (on an Android phone) in order to complete the order. Otherwise, plain sailing.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service every time

I'm a professional saxophonist and I go to Just Flutes for all my flute doubling needs. The staff are so helpful, knowledgeable and friendly, I literally cannot fault this shop at all! The repair service is also very friendly, quick and reasonably priced. 10/10

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Everything went without a hitch.

Everything went without a hitch. The way things used to be done before computers!! When I purchased from catalogues and spoke on the telephone there were very rarely any problems. These days people blame the computer when there is a problem. However, garbage in, garbage out!! The truth about computers.
I heartily recommend Just Flutes and shall shop here again.
Many thanks!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Just what I was looking for

I looked everywhere for this particular music book and found it here at Just Flutes! It was a competitive price and was packaged well and posted quickly. I will definitely look here first next time!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My recorder was delivered really quickly and well packaged, and I am enjoying playing it. I found the price was very competitive compared with other well known music shops. I would thoroughly recommend Just Flutes.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great customer service

Online ordering is quick and easy. Staff have a wealth of musical experience, are helpful and professional. Have dealt with both over the phone and face to face and always excellent customer service.

1 November 2024
Unprompted review
Just Flutes logo

Reply from Just Flutes

Thank you for taking the time to leave a review, Jacqui, we hugely appreciate it!

Rated 5 out of 5 stars

All good

All good. Prompt delivery from stock.

22 December 2024
Unprompted review
Just Flutes logo

Reply from Just Flutes

Thank you for your review Sebastian, we hope to be of service again soon!

Rated 1 out of 5 stars

Sent order to wrong address and no customer service skills

Spent around £46 on two separate orders to different addresses - they put them together as one order (both were presents) so now have to buy another present - can hardly ask someone to give it back!!
They offered a measly £10 voucher - meaning I'd have to put in another order - not enough for the hassle and stress they've caused me and as if I'll buy from them again?!

I asked at least for a £10 refund, they said no.

No acknowledgement of the stress they caused - or that sending to different addresses 1. was THEIR fault and 2. cost me a lot more than £10 to rectify, having to buy another present to make up for them sending both to the same person and address - even though the orders were for different names and addresses.

Literally no care for their customer both in the initial mistake, but more importantly in the way they have dealt with it since - still can't get over the £10 voucher offered - and refusal to give even a £10 refund for their mistake. Awful customer service, do not recommend.

20 November 2024
Unprompted review
Just Flutes logo

Reply from Just Flutes

Dear Lizzie,

Thank you for your feedback.

To provide clarity for others reading the above, you placed two separate orders for sheet music within a short time frame. In our experience, this occasionally happens when a customer remembers additional items after checking out, and places a new order for the item - in such cases, we typically combine the orders so that both orders arrive together. Unfortunately, in this instance, we didn’t pick up that you had input different delivery addresses for each order and so, while our intention was to be helpful, both orders were shipped to the same address. Both items were delivered safely and on time.

We fully take responsibility for the error with your order, and we apologised for our error and offered solutions which we felt were fair and appropriate but which you declined.

We regret this one-off human error and can assure you that it is as frustrating for us as it is for you. Since you brought this to our attention, we have adjusted our procedures to prevent similar issues in the future. While we may not have reached your desired resolution, we believe we made every effort to address the situation fairly and in good faith.

Rated 5 out of 5 stars

Very pleased with the curved head flute…

Very pleased with the curved head flute for our granddaughter. An excellent service from Just Flutes, overhauled before sending it out. Excellent service.

20 November 2024
Unprompted review
Just Flutes logo

Reply from Just Flutes

Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.

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