Just Natural Reviews 

119
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the prompt delivery service and the straightforward online ordering process. Many consumers also appreciate the good quality of the products received and the wide selection available on the website. However, some customers report significant dissatisfaction with the service, citing issues like lack of communication, ignored refund requests, and unhelpful responses when problems arise. Additionally, a number of people experienced problems with deliveries, including damaged or missing items, delayed parcels, and products arriving in poor condition.

What people talk about most

Product

Clients share ambiguous opinions on product quality and order fulfillment. Many customers praise the good... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the swift and quick... See more

Order

Customers had ambiguous experiences with their orders, with some finding the ordering process straightforward... See more

Quality

People report ambiguous experiences with quality, with many customers praising the good quality of products,... See more

Service

Consumers find service to be negative, with many describing it as "absolutely disgusting" and "totally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly.... See more

Rated 5 out of 5 stars

I wanted to buy some compots for my grandchildren who were here on holiday from France, but the only place that used to sell them no longer had any. I ordered online from Just Natural and they deli... See more

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.

Rated 5 out of 5 stars

My 3 year old grandbabe absolutely loved the green pea pasta when she came to stay so I’ve sent her two boxes. It’s super nutritious and delicious pasta.


Company details

  1. #82 of 85 best companies in Health food shop

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.4

Average

TrustScore 3.5 out of 5

119 reviews

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1-star

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Hasn’t replied to negative reviews

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3.4

All reviews

(119)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Top marks for products, packaging and customer service

The products, packaging and customer service are all fantastic. The delivery courier used on my most recent order delivered a parcel that looked as though it had been handled rather, erm, aggressively! I contacted Just Natural and they immediately sent me a replacement jar of the product that had suffered the damage. The packaging is environmentally friendly, and substantial enough to (ordinarily) protect glass jars and bottles. On this occasion, the parcel did look as though it had been dropped from a height, or gone through some sort of battle, but only one jar had broken of the several I had ordered. Excellent work!

25 July 2024
Rated 4 out of 5 stars

Key items missing with no replacement

I made an order with Just Natural because they had a vegan chocolate bar I liked. I bulked up my order with other stuff like canned goods, and when it arrived (very quickly) I got everything but the chocolate bars!! And one other item was badly damaged since it had pressed up against cans with no protection. I asked for them to resend the chocolate bars and instead they just offered a refund. While I understand to them it might be a fine solution, it was not to me.
Update: I have used Just Natural many times now and the delivery is always quick and they deal with any questions quickly. While there is often issues with some items being a little damaged, generally the items are good and the service is good. I therefore believe they deserve 4 stars

7 June 2024
Unprompted review
Rated 1 out of 5 stars

My order ,liquid hand soap

My order ,liquid hand soap, was sent to wrong address. Despite me alerting them they still delivered to this address. They have told me that unless the item is returned to them I will not get either the item or a refund. Do not use this company is my advice as their response to what was their mistake quite frankly is disgusting.
Update , they finally put it right I now have my order but could have done without the hassle.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

celtic sea salt

What can I say this salt is the best tasting salt I've ever tasted the salt is almost wet which to me seals the deal on how fresh it is. I've got another sea salt and the crystals are clear white I'm questioning how unhealthy they are. The celtic is grey very moist and tasty. Will be back again but being limited to 2500mg per day it may be a while. Amazing customer service amazing delivery speed amazing salt that's packed with over 80 essential minerals our body needs need I say anymore

26 March 2024
Rated 1 out of 5 stars

In relation to discount codes

In relation to discount codes, communication with the customer at checkout point is very poor and you end up loosing good deals due to lack of communication and when you email customer services for resolution the response is shortsighted and not in your favor.

25 January 2024
Rated 4 out of 5 stars

Good value, reliable delivery

Everything I ordered came pretty quickly. I had been looking for a new handwash refill after the company I used to use went out of business. Several seemed a lot more expensive, but JustNatural had the same product I used to get at a reasonable price.

13 January 2024
Rated 2 out of 5 stars

The buckwheat was very powdered and not…

The buckwheat was very powdered and not large flakes like other companies we normally buy from. So will not be purchasing them & goes straight in the recycling bin as can’t make porridge or crumble with it . Shame as just wasted money unnecessary & will return to normal supplier which is organic & quality much better. Can you refund the items as bought 2
Same problem with millet to fine and not I would say flakes either
Can you refund the products if I return them :- but not paying for post shipping as I don’t feel it stands the quality tests in comparison to other brands
The only product that was used is the Celtic salt .
Very dissatisfied on this occasion
& good will gesture would be appreciated considering how much I spend on products I can’t use for my dietary requirements
Thanks
Pam K

25 January 2024
Rated 2 out of 5 stars

Love company but some food from China.

I love this company. The delivery is so quick, and they send me special offers which is so helpful to my budget therefore much appreciated. But I was very disappointed to see that they purchase some of their foods from China. They do not list on their website where that particular product comes from so I cannot check the country of origin before I purchase. I placed a very large order of all Organic food products and I found that their Organic Haricot beans, red kidney beans and Aduki beans are all from china to my disappointment. With my research I do not trust any food coming from China even if it is Organic. I wish the owners would look into this and source their food products elsewhere and not China. If you are not bothered where your food comes from, then this company is great for all your food shopping.

25 January 2024

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