My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #83 of 86 best companies in Health food shop
Written by the company
A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...
Contact info
210 Mauretania Road, Nursling Industrial Estate, SO16 0YS, Southampton, United Kingdom
- (023) 8127 7005
- customerservices@clfdistribution.com
- justnatural.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love company but some food from China.
I love this company. The delivery is so quick, and they send me special offers which is so helpful to my budget therefore much appreciated. But I was very disappointed to see that they purchase some of their foods from China. They do not list on their website where that particular product comes from so I cannot check the country of origin before I purchase. I placed a very large order of all Organic food products and I found that their Organic Haricot beans, red kidney beans and Aduki beans are all from china to my disappointment. With my research I do not trust any food coming from China even if it is Organic. I wish the owners would look into this and source their food products elsewhere and not China. If you are not bothered where your food comes from, then this company is great for all your food shopping.
I love just naturals chickpeas and…
I love just naturals chickpeas and walnuts. I find a consistently perfect quality with each purchase. Top Quality. Especially their walnuts. I am always happy with their products that I purchase..
Thanks Just Natural for helping us to stay healthier with top quality, organic foods. :)
good product let down by delivery
package arrived promptly, unfortunately most packets in the box were split and had leaked into box.
broken lentil pack
I both 3 gluten free lenti packs and one of them come broken with the lentils all around the carton box
Prompt service delivery
Prompt service delivery. Well packed items purchased regularly.
I am very pleased with my ordering
I am very pleased with my ordering, the order delivery and I am extremely pleased with the products I ordered
Where’s my stuff?
I placed an order over a week ago. It hasn’t arrived. I contacted the seller by email at least 3 times and I’ve had no reply. There is no tracking number and there is no name of a courier. I’m going to report it to my bank.
No customer service.
Ordered three items, only two arrived. No reply to emails re this.
I would give this website a wide berth
I bought the well pure water purifier in 2021 for £879 from just natural. It stopped working a week after installation. I called just natural several times and emailed several times, not one response from them, not even an acknowledgement. I had to resort to buying bottled water. I reported to my bank, just natural didn't respond to my bank either. Thankfully, my bank refunded me and I was able to buy another product from a responsible company
Really lovely online health food shop
Really lovely online health food shop. Lots and lots of products from Organic pantry items to ethical bath and body products.
Fast shipping and well packaged. Would recommend and use for all my Vegan needs.
I don’t often leave reviews but in this…
I don’t often leave reviews but in this instance I feel it is warranted, the customer service was amazing, it was due to my error in ordering, the customer team were patient and accommodating and resolved the issue!,genuinely thank you Just Natural.
I have ordered over 5 times now and I…
I have ordered over 5 times now and I am pleased, quick dispatch and delivery and very good customer service. Only once the rice bag was slightly open from the transfer as it is compostable bag but other than that I can't find any flaw.
Packaging and delivery...Awful experience
I am familiar with the brand since my local Health shop do store Just Natural products ...However he is closed at present, due to covid-19. I decided to order on line for a substantial food order of over £50.
Products are fine!
Packaging and delivery were awful. Most of all the items were loose in the carton box. Ripped bags...An absolute horror!
No follow-up on order either...
Get you act together... CRM is crucial in our days.
Dark chocolate covered brazil nuts…
Dark chocolate covered brazil nuts ..... inferior product. worst I have ever tasted
the product is made with the cheapest ingredients. the chocolate tasted like palm oil and sugar ..the brazil nuts are so tiny, dry old and tasteless,... I thought they had made a mistake and they were old almonds.
Very expensive ...so I have paid for a load of palm oil, preservatives and sugar. yuk. shame on you will never trust any of your products now.
Very bad experience with their customer…
Very bad experience with their customer services. Awful product. My first order will be the last order.
This company has the worst customer…
This company has the worst customer service you will ever experience! Stay away from them! if you loose products in shipment, do a refund, dont argue it and put it on the customer!! DISGUSTING! DO NOT SHOP THERE!!!
My order was processed and dispatched…
My order was processed and dispatched quickly, customer service was fantastic. I'll definitely be buying from again in the future and wouldn't hesitate to recommend them to anyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








