Just Tyres - Rooksley Reviews 

307
TrustScore 5 out of 5

4.8

Unit 2 Deltic Trade Park, Deltic Avenue, Rooksley, MK13 8LD Milton Keynes, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Competitive price for 4 x Michelin primacy 4 all fitted within the hour. I like the idea of ordering on line & booking an appt. Didn't mark my alloys when taking the wheel nut out unlike the last pl... See more

Rated 5 out of 5 stars

Dan was really helpful, my tyre didn't come in the day it was ordered for but he took the time to reach out to head office for me and track it down. Came in next day and again Dan got me in at a tim... See more

Rated 4 out of 5 stars

Not too bad experience. But some of them need training on what are the yellow/red dot means on the new tyres and also how to remove addon TPMS properly without damaging threads. Red/yellow dots are... See more

Rated 5 out of 5 stars

Really liked the simplicity of the whole process, ordering tyres online, and choosing my appointment time to fit around my work schedule. Work completed within time frame given. Was also warned my... See more


Company details

  1. #16 of 24 best companies in Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 2 Deltic Trade Park, Deltic Avenue, Rooksley, MK13 8LD, Milton Keynes, England, United Kingdom

  • 01908429768

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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Replied to 23% of negative reviews

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4.8

All reviews

(307)

3,827 reviews in the last 12 months

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Rated 4 out of 5 stars

Efficient but Slovenly…

The young boys working in the place were efficient but not very customer centered. I felt they were a bit slovenly. One was eating a piece of toast when I arrived and continued eating it whilst greeting me with ‘alright’?

20 June 2024
Rated 1 out of 5 stars

First Time Used & Last time Will Use

Booked an appointment online for 2 front tyres to be fitted at the Rooksley depot, chose the 08:30am slot as that's when they open. On Arrival at 08:15am (as per the email) I waited till 08:30am expecting to be in and out in 30 minutes which is what Just Tyres state. However I found that one of their employees from another local branch turned up to collect a set of 4 tyres for his client at 08:30 and the depot was shut so he made some phone calls and eventually the guy turned up at 08:50am opened up no apology got changed and then I drove my car in to get started, by 09:15am he had 2 bolts off one wheel, I had to call one of my employees to come and collect me as I couldn't wait any longer, I got back to work to sort my employees out and then contacted customer services who apologized and said I would get a call from the area Manager, I got a call at 10:36 to say finally my 2 tyres had been fitted and was ready to collect. So it only took 2hrs to change 2 tyres so I suppose that isn't too bad?.
Spoke to the area Manager who just said they were short staffed and that there was going to be changes etc. but didn't help that id wasted money on an employee to be a taxi driver and the fact I wasted all that time. For a first time user it was awful experience and a disgrace, no one else in the waiting room was happy and they either went to a different depot or cancelled. If their employees cant get to work for 08:30am then maybe they should change the time slots on the web which you can book?

I was not called back by Customer services and got no gesture of good will as a form of apology.

Shambles of a company and a depot to avoid at all costs.
I should have gone elsewhere which is what I will do in the Future.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Shaun and Mackenzie were both very helpful and knowledgeable when I went in on Saturday. They went above and beyond to get my car safely back on the road. Will definitely go there again.

13 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking, branch staff sitting outside sunning themselves, smoking and cursing, literally first thing I was told was that my tyres couldn’t be fitted without special Jack pucks. I should have walked away but I did have some in my breakdown kit. They had the hump then when I pulled them out.

21 March 2024
Rated 2 out of 5 stars

Rude manager always swearing tyre put…

Rude manager always swearing tyre put on in the wrong direction not good

13 March 2024
Just Tyres - Rooksley logo

Reply from Just Tyres - Rooksley

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it was very disappointing to read your comments. If you have not already done so, please could we ask that you contact our customer service team on either 01908634700 or customerservices@justtyres.com to allow us to address your concerns directly. We'd really appreciate the opportunity to look into this matter further. Thank you

Rated 4 out of 5 stars

pre booking tyre fitting…

although i had to rebook my appointment for my tyres as they did not arrive at the agreed time for the fitting,when they did arrive they were fitted with speed and by an expert who did a fantastic job

20 February 2024

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