Just Vehicle Solutions Reviews 307

First class service and bent over backwards to help! Thoroughly recommend

Was fast and friendly and very efficient I need a car asap and was really looked after

Great service given by Lee, absolute pleasure and peace of mind in dealing with Just Vehicle Solutions. This was my third time hire and as usual spit and span car. Great Job Team, keep it up.
Thanks,
Eric Ratan Dabdi

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly.
I will definitely be using them again when we move into our new home, and will recommend them to anyone needing to hire a vehicle.

What a great hassle free, cost effective, personal service from everyone at Just Vehicle Solutions. Jake (MD) and his entire Team sourced me a brilliant car that met my needs, on-time, on-budget with a very personal service that I haven't experienced in vehicle hire or leasing before. A polar opposite of the bigger 'corporate' operators in this space.

Thank you Jack & everyone at Just Vehicle Solutions
I will definitely recommend your company to family, friends & professional network

All the best,
Ian

Reply:

I would like to clarify the situation accurately, as the version you have presented is not a fair reflection of events. I have written correspondence that clearly shows I requested a one month extension in advance so that I could continue using the vehicle while I waited for the replacement your team had not yet delivered. This request was refused in writing, and I was informed that the agreement could not be extended. Despite that refusal, I was later told that I was expected to pay for an additional month. This related to a period I had already asked to extend, and that extension was denied. I have full documentation that confirms this. I appreciate that you do not wish to discuss the details publicly. However, to imply that my account is inaccurate, while avoiding the facts, is unfair. I am simply correcting the record based on the evidence I hold.

The situation is straightforward. I was left without a vehicle due to delays on your side. I requested an extension to prevent exactly this outcome. That extension was denied, and I was then instructed to pay for a period I did not agree to and did not cause. Any customer in my position would feel the same way.

I stand by my review and by my experience.

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Reply from Just Vehicle Solutions

17 Oct 2025
Hi Maz,

We’re sorry to hear you feel this way. Having reviewed the situation, there are a few inaccuracies in what’s been said, but we won’t go into detail here.

In over 11 years of trading, we’ve never had anyone continue to use a vehicle for almost a month after their contract ended and expect that period to be free of charge. We always aim to be fair, transparent and easy to deal with, and have built hundreds of positive customer experiences on that approach.

On this occasion, our expectations clearly didn’t align, and we’ve since chosen not to supply further vehicles. We wish Maz Hassan all the best going forward.

Kind Regards
JVS Team

Fantastic company!
Excellent communication and very accommodating.
Would strongly recommend

Recently hired a Van from JVS Newark and I can honestly say it was an experience not to forget & I mean that in the very best sense. It was the easiest Hire vehicle I’ve ever booked, took about 5 minutes, I got a call from Lee the day before (slight problem with a breakdown but had a solution at hand) on the day Lee had all the checks completed and after a quick tour of the van I was on my way! I want to stress that Lee was an absolute pleasure to deal with and I left there feeling very pleased with the service he provided.
Again when I returned the van the process was simple, again Lee was very friendly, polite and professional and nothing was too much bother.
All in all a very pleasant experience and I will definitely be using them again in the near future.

Excellent friendly and knowledgeable staff. New vehicle hired for a day deposit returned upon return of the vehicle. This is my second time with them I would definitely hire again.

Everything is straightforward, very smooth. The car I’m driving is immaculate- value for money. I’m going to extend.

Everything about Just Vehicle Solutions is very professional. Lee was very welcoming and explained the process clearly and simply.
The vehicle was ideal for the intended purpose and the return checks were thorough and swift.
I'd recommend this Company wholeheartedly.

EXCELLANT SERVICE , NOTHING WAS TOO MUCH TROUBLE AND EVEN WHEN WE SWAPPED VEHICLES IT ALL WENT VERY SMOOTHLY.
WILL DEFO BE USING THESE GUYS AGAIN.*****

Really good service. We needed a van that we could take to France to bring our belongings back and the staff were helpful and knowledgeable. Thank you.

They were friendly, helpful and professional at all times. They provided the car that suited our requirements at a reasonable price.

Okay, no drama approach as easy to discuss and agree

Such a lovely customer experience. As a woman it can be a little bit intimidating entering this kind of environment and I have never felt anything but comfortable and respected. I have hired from here three times now and have had nothing but positive experiences. Highly recommend.

Probably the best experience I've had when dealing with any business. The online booking was very fast and easy. The customer service was excellent and the car they gave me was really nice and was very clean and was reasonably priced. Would absolutely recommend.

Friendly helpful staff got us on the road quickly - pleasure to hire from

Really friendly and helpful and booking was a very simple process - totally recommend them - this was my second time using them and wil not be going anywhere else in the future