Kangarooparking Reviews 

895
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, most reviewers were unhappy with their experience overall. Consumers frequently struggled with excessively long waiting times and severely delayed vehicle deliveries after returning from their flights. Furthermore, visitors reported frustrating communication issues, stating that phone calls were constantly ignored and messages went completely unanswered, leaving travelers stranded without timely updates about their cars. Some reviewers were happy with the efficient service and mentioned that specific staff members were exceptionally polite and helpful during the airport meetings. Other people appreciated the smooth drop-off process, good communication, and overall professionalism experienced during the initial vehicle handover at the terminal.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide split in satisfaction. While many... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Response time

Users describe negative interactions with response time, highlighting severe delays and poor communication.... See more

Delivery service

Reviewers highlight negative aspects of delivery service, frequently reporting significant delays and long... See more

Customer communications

Customers consistently note negative experiences with customer communications. Reviewers highlight that phone... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Do not use Kangaroo parking. They are awful. Unfortunately I booked using another company name which is operated by them. The level of customer service is as bad as I've experienced. They keep y... See more

Rated 3 out of 5 stars

I have used this company twice, once for 2 months and another for 3 months. The price seemed excellent value, however twice car came back filthy, dashcam unplugged and not working correctly, and I no... See more

Rated 3 out of 5 stars

We chose Kangaroo Parking for our holiday in August, using their meet-and-greet service at Heathrow Terminal 5. Before booking, we had already read several negative reviews mentioning delay... See more

Rated 3 out of 5 stars

Great meet & greet service. The team were punctual, polite, and efficient, which saved us a lot of time at the airport. Car came back exactly as we left it.


Company details

  1. Car park

Written by the company

Airport meet and greet service


Contact info

2.2

Poor

TrustScore 2 out of 5

895 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.2

All reviews

(895)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

I would not even hesitate to book this again!

I can’t fault my experience with this service.

Yes upon reading some of these reviews my car was a little delayed in being dropped back- but I was kept up to date the entire way through the collection and drop off process and noted it was during busy periods and there is traffic surrounding Heathrow.

I was met by Danny - he told me where the car would be as I was thinking about the range my car had for my return- and he filled me with such confidence in leaving my car safely in his hands as I just appreciated the honesty.

The only point I would raise is both the drop off and pick up car parking charge is your responsibility to pay which was not in the T’s and C’s and therefore extra to what you pay up front which I’m not sure is the same with every company but made this more expensive than some others. However, I would take that knowing the care is looked after.

The responsiveness of all phone calls was immediate too.
Thanks Danny and team. Will use again. x

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The service was really good helpful and…

The service was really good helpful and very understanding the staff was really good these one gentleman called Danny he was very helpful and word very professional thank u for ur services and I will consider to use this service again and to others

17 March 2026
Unprompted review
Rated 1 out of 5 stars

This company does not deserve your…

This company does not deserve your business. The staff were very rude and unprofessional. Please avoid using this company.

Any reviews you see on Comparer Parking seem fake, so do not hand over your valuable car to them. I travel regularly and have experience with many airport parking companies, but this one is by far the worst.

I strongly recommend finding an alternative. Please do not use this company. 🙏

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Rogue criminals

Joint of a company. Complete frauds. Dont answer any of the telephone calls. Make you pick your car from random locations. Cause significant damage to the car too. AVOID AT ALL COSTS.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Shocking experience!

Shocking experience!! The number given wasn’t answered when I called 30 mins from the airport: I had to make another arrangement to park elsewhere, at huge cost and inconvenience. The driver did eventually call 30 mins after I was due to meet him and I haven’t been offered a refund yet…

15 January 2026
Unprompted review
Rated 1 out of 5 stars

A the time of dropping the car I had no…

A the time of dropping the car I had no problems. However, when I picked my car, I had to wait 45 minutes even though I call them 30 minutes before. When I picked my car it was not clean, there were empty envelopes on the floor. A few days later, I received a penalty for driving within the ULEZ and not having paid the fee (dated from the day before to my arrival). I have tried to claim this and they are ghosting me. Extremely disappointed with the service, at the end I payed more than if I would have hired a well known and more expensive company.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

A right mess in my car upon return

The state of my car when I got back was shocking, there was mud everywhere on the driver side floor. There was also rubbish on the passenger seat so I can only imagine what they have been up to whilst they had my car. In hindsight I regret not taking a picture of the mileage and fuel. I know for next time not to book this company and suggest you don't either.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Item stolen from car

Item stolen from car! On return I noted my sunglasses had been stolen from the car (sadly expensive ones given as a present by my wife). On emailing they stated 'we do not have visibility or control over the condition or contents of the interior during the parking period', so your vehicle is not secure! Do not use this company and if you do, make sure you take anything remotely valuable out of the car.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Zero trust with a pinch of vandalism thrown in

After providing all times, flight detals and calling upon arrival my car was still not there and I had to wait for over 45 mins which defeats the meet & greet service. More importantly my glove compartment was broken open and mechanism all broken and all contents on the floor of my vehicle with no explanation, when I called to complain for them to rectify and reimburse me for this I was told to email which I have 3 times providing photos etc and zero response. Never again.!!!

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not use.

Do not use.
Paid to enter and exit car park *hidden extra of £15.
Waited 25 minutes, was told we would be called when car was on its way. Called them back 25 mins later and it had been dumped in car park with key left on wheel.
Both the glove box and centre arm rest console had been rifled through with contents left outside of the compartments.
Do not trust this company, they should be shut down.

1 November 2025
Unprompted review

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