KEENS Belfast - KEENS Belfast Reviews 

Great delivery experience and the guys in the shop were helpful

Had a wonderful experience at your store!thank you.

The whole experience while buying a sofa has been great. We went to the shop and few times before placing the final order and everyone was always so happy to help. When we placed the order the seller went over all the details and made sure that we had all the information needed, he was nice and engaging. It takes a while for delivery because its custom made but it arrive before the due date.
The delivery guys were fantastic! They protected the floors to make sure there wasn't any damage, assembled everything quickly and were genuinely nice. Would really recommend.

KEENS is an amazing store with beautiful furniture. The team were attentive and made the experience seamless. Special thanks to the delivery driver for being so helpful.

Very helpful staff and competitive pricing.

Old saying, does exactly what it says in the tin comes into play.

Ordered our mattress for a great price. They told us 4-6 weeks delivery, arrived well inside thst time frame.

We’ve just received delivery of two beautiful Fama chairs , matching cushions and a zany palm tree. We are delighted with our purchases, not the first great pieces of furniture bought from Keens. We were very well looked after when choosing style and fabric by Amit who was hugely patient and gave excellent advice. Delivery was bang on the date advised, delivery guys were prompt efficient and extremely thoughtful. The whole process was a seamless pleasure and up the usual high standard we have always enjoyed from this store. Thank you, Keens !

Good value for money staff very helpful make every effort to find exactly what customer is looking for delivery staff very careful and make every effort to make as little upheaval as possible

Choice of products, knowledge of products by staff, friendly not pushy well laid out store...will definitely be my go to store in the future

From purchase to delivery the service we received was top notch. Friendly and polite by all staff. The quality of the table and chairs is exceptional. We'll not pass Keens next time. Thank you.

Friendly, helpful staff. Very quick to respond and fix any issues with orders

I was very impressed with the service and product quality at Keens.
The sales staff were excellent and kept me fully informed regarding delivery, as did the delivery guys on the day.
The bedroom furniture is so well made and was delivered in perfect conition in the bedroom by two very helpful guys. Nothing was too much trouble for them and they were extremely careful and courteous.
I cannot recommend Keen's enough.

Love the table - excellent quality, fair price. Delivery men were very pleasant and helpful.

I bought 4 bar stools and was initially disappointed as there were some minor defects but I was delighted that staff from Keens were very apologetic and said they would rectify the issue as soon as possible.
They were true to their word and replaced the defective stools and we are delighted with the end product.
Excellent follow up customer service.
Thanks to all concerned.

Great selection in showroom,very helpful staff,great delivery experience on the day.
Outstanding service as expected!

Very helpful advisor and knowledgeable of product range and no hard sell - great service all round with very extensive range of premium furniture well displayed

We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of available products. She was extremely friendly and helpful and made us feel valued customers. She also contacted us after delivery to make sure we were satisfied and thanked us for our custom. Can highly recommend this company.

Really good experience. I ordered three sofas over Christmas 2025 for delivery to the mainland. Everything went very smoothly, lots of good communication by email and also over the phone. Both Keens and their courier Edmondson delivered great customer service and I highly recommend them.