Kilkenny Shop Reviews 

385
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and beautiful craftsmanship of the products, often noting the careful attention to detail in packaging. Many people appreciate the quick and efficient delivery services, with items arriving promptly and in perfect condition. Reviewers find the ordering process easy, and are delighted with their purchases, highlighting the overall positive experience. However, some customers also noted significant dissatisfaction with customer service, citing poor communication, unreturned calls, and a lack of assistance with issues. Additionally, a few people experienced problems with delivery, including missed delivery dates, slow shipping, or incorrect and missing items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as beautiful,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast shipping,... See more

Order

Reviewers highlight ambiguous aspects of order, with some expressing satisfaction, stating they love ordering... See more

Quality

Customers consistently note positive experiences with quality, praising products like Jellycat items, mugs,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers finding it unhelpful and extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

385 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(385)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my purchase

I ordered a bag and received it the next morning. It looked exactly like it did in the photos. I was pleasantly surprised, as I didn’t fully trust the company at first given how many scams are out there, but I decided to take the risk—and I’m glad I did.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Bellek pottery

The items that were shipped, Bellek pottery, to NewYork arrived securely packaged. The items are extremely fragile, but they are in perfect condition!!!!! Thank you for taking the time to package each item so well.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this shop so much!

I love this shop so much! I found them while in Dublin a few years ago and knew from that experience how friendly and helpful they are. Therefore, it was an easy choice to order the Orla Kiely bags I love so much from them! They always pack with care and ship very quickly. The bag itself is beautiful with all the details I expect from Orla.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Great website lacking wrapping option

Great website. I was looking for a gift and there were so many options.
Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive downfall when in store the wrapping is always special. This would urge me to shop in store rather than on the website.

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Inflexible…

Mistakenly ordered wrong number of item and could not update order.. so paid two delivery charges when combined would have been free. Orders placed within minutes if each other and combining was not entertained by customer care rep. Very Very disappointing!

17 January 2026
Unprompted review

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