I spotted a dress online so I popped in to Klass at Sterling Mills. Unfortunately they didn't have it stock. However, Elaine offered to help me pick another. She was most welcoming and immediately put... See more
Location
Switch locationAffinity Stirling Mills, Unit 40, FK13 6HQ The Devon Way, Tillicoultry, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
High quality clothes, reasonably priced, great styles for everyone and different age groups, have recommended to family and friends just gorgeous clothing First klass choices Very fast delivery ser... See more
Company replied
Quick easy to order items second to none Have bought quite a lot over last few months hundreds of pounds Some excellent some midioco
Beautiful clothing at a reasonable price. I saw this one blouse and loved the colours immediately. This might not seem like a big thing but having shopped online before I knew that colours weren’t alw... See more
Company replied
Company details
- #64 of 254 best companies in Ladies' clothes shop
- #168 of 595 best companies in Clothing Shop
About Klass - Affinity Sterling Mills
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Contact info
Affinity Stirling Mills, Unit 40, FK13 6HQ, The Devon Way, Tillicoultry, United Kingdom
Get 15% Off Your First Order
4.6
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved my top exactly what I wanted…
Loved my top exactly what I wanted delivery was great
12 April 2024
Helpful staff in shop
Helpful staff in shop. Recommended I check online, as didn’t have my size in store. Did this, ordered 2 dresses, arrived 2 days later. Kept one and took the other back to shop, who credited it instantly to my card. Very happy with service and your clothes selection.
11 April 2024
Reply from Klass - Affinity Sterling Mills
Good morning Anne
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Kate - klass.co.uk
I can't fault the item I received from…
I can't fault the item I received from you. Goid quality and value. Good delivery time. Will be buying from Klass again.
2 April 2024
Reply from Klass - Affinity Sterling Mills
Good morning C
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
Easy service to use dress came very…
Easy service to use dress came very quickly. No problem.
1 March 2024
Reply from Klass - Affinity Sterling Mills
Good morning Lorraine
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Trouble free refund.
The Customer Service Assistant was very friendle and understanding and processed the refund without a problem. We could not have asked for better help.
26 February 2024
Reply from Klass - Affinity Sterling Mills
Good morning Helen
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good morning Lesley
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Excellent service and quality
29 February 2024
Reply from Klass - Affinity Sterling Mills
Good morning Miss
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Carole
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Sophie - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Pat
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Really good quality and service
8 February 2024
Reply from Klass - Affinity Sterling Mills
Good morning Ruth
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Sophie - klass.co.uk
I love klass clothes absolutely…
I love klass clothes absolutely brilliant product and fast service
8 February 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon ASHA
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Sophie - klass.co.uk
My Blouse.My garment arrived quickly and fitted…
My garment arrived quickly and fitted very well, it is exactly as in the photo. Excellent service . Thankyou
8 February 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon Ruth
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Lovely, well made dress
The dress I ordered was a real delight. It is made well and is good value for money. The order was delivered promptly and nicely packaged.
8 February 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon Janet
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Emma - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Kathleen
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Emma - klass.co.uk
Always friendly,obliging and…
Always friendly,obliging and knowledgeable. Joy to walk around with no pressure to buy.
8 February 2024
Reply from Klass - Affinity Sterling Mills
Good afternoon Mary
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Great experience
Great experience. Promptly answered questions on returns.
Great products
27 November 2023
Reply from Klass - Affinity Sterling Mills
Good afternoon Ramesh
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Kate - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Wendy
Many thanks for your kind review as it is greatly appreciated!
Kind Regards Kate - klass.co.uk
Lovely dress great delivery
27 November 2023
Reply from Klass - Affinity Sterling Mills
Good afternoon Lyndsay
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Kate - klass.co.uk
Reply from Klass - Affinity Sterling Mills
Good afternoon Susan
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Emma - klass.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.